eLocal Personal Injury Attorney Services Review

Research Tools

Customers who need assistance with their personal injury case can use eLocal services to connect with lawyers in their area. They can do this in three ways:

• The website provides a directory where customers can write in their zip code or city to get a list of attorneys located in that area. If customers want to search for a specific law firm, they can do a search by name to see if the firm is affiliated with eLocal.
• For a more immediate situation, eLocal offers its quick-connect hotline, where customers can call a toll-free number and connect with area lawyers.
• Customers can also complete a short online form with their personal information (including first and last name, phone number, type of service, and description of situation) to be contacted by up to four local attorneys specializing in personal injury matters. When choosing personal injury in the dropdown menu, the most common cases are dog bite, general injury, or slip and fall injury, though this is by no means the only cases the attorneys can work. 

Customers should be aware that by providing their personal information and using eLocal’s services, they are consenting to the company’s terms and conditions, which includes sharing that information with participating third-parties that want to offer its services to you.

The eLocal service is free to use. However, once the connection with a local attorney has been made, any services rendered or costs associated with those services are a customer’s responsibility and terms are to be discussed between consumer and lawyer.

Communication

As mentioned above, customers can either initiate the communication by searching the directory for a law firm or calling the hotline, or have fill out the form and have an affiliated local attorney contact them.

If, after submitting their information online, customers do not want to have it shared with third-parties, they would need to contact eLocal to opt out of the service and discontinue using its website. 

The company is straightforward in the way it presents itself and the use of personal information. Its Privacy Policy and Terms of Services is easy to access and understand. 

If a customer requires assistance in any way, eLocal offers an online chat with their customer support service.

Online Resources

eLocal does not provide educational material on its website, so consumers who want to learn basic about personal injury law need to look elsewhere.

The company does provide a view into its affiliate selection process, explaining in a clear-cut manner how it makes money and how it partners with local businesses to provide optimum services to its customers. As far as transparency goes, eLocal is above and beyond most other online marketing sites.