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Massey Pest Control Review


ConsumersAdvocate.org Rating: 3.7 / 5 (Very good)
12 Customer Comments & Reviews - see all comments
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Massey Services Inc. is a residential and commercial pest control operator with a service history of over 80 years.

Massey, based in Florida, operates in 4 states, and offers round the clock service.

The company exclusively offers green pest control methods, free installation, a 30-day money back guarantee, and guaranteed return service.
 
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Massey is one of the country’s leading pest control services with over 80 years’ experience.

They offer innovative techniques that lessen dependency on pesticides while preserving environmental resources.

Massey offers total customer satisfaction with a 30-day money back guarantee.

It also lets customers manage their account online for concerns and flexible scheduling.

Company Profile  

BBB Ratings  

A+  

Age of Company  

80

States Served  

7

Residential Pest Control  

Yes  

Commercial Pest Control  

Yes

 

Types of Services

Massey offers a one-time treatment program, annual pest plan, and preventive solution, providing protection in 7 states.

Aside from residential properties, they also cover commercial areas. Instant quotes are given over the phone.

Emergency Services  

Yes  

One-Time Treatment Available  

Yes  

Annual Pest Plan  

Yes  

Preventive Services  

Yes

 

Services are only available in Florida, Georgia, Baton Rouge, Louisiana, Dallas-Fort Worth, Houston and San Antonio, Texas.

Types of Pests

Massey Pest Control limits its treatment to ants, cockroaches & beetles, spiders, termites, biting & stinging insects, and rodents.

They do not provide services for wildlife animals.

Termites  

Yes  

Ants  

Yes  

Spiders  

Yes  

Cockroaches and Beetles  

Yes  

Biting and Stinging Insect  

Yes  

Rodents  

Yes  

Wildlife  

No

Others  

None

 

Customer Support

Massey guarantees a 1 day return service. It gives customers an easier way to manage their treatment plan for changes, inquiries and payment is through their online account portal. They do not have FAQs but has 24 hour customer assistance.

Response Time  

24 Hours  

Guaranteed Return Service  

Yes  

FAQs  

No

24 Hour Assistance

Yes  

Online Account Management  

Yes

 

Eco-Friendliness

Massey uses products that have been approved by the United States Environmental Protection agency and their programs are pet-friendly.

Flexible Pest Control Programs  

No  

Traditional Pest Control Companies  

No  

Green Pest Control Companies  

Yes  

 

Plan Details

Massey assures a 30 money back guarantee for their customers. They also render one-time and regular service for both residential and commercial properties.

Massey offers a free inspection and does not charge activation fees.

Installation Fees  

None  

One-Time service cost  

Yes  

Contract Required  

Yes  

Cancellation Policy  

No

Seasonal or Long Term Contracts  

Yes  

Privacy Policy  

www.masseyservices.com/legal

Warranty  

30 Day money back guarantee

Instant Quote  

Yes

 

Pest Control at Massey

Massey offer pest control services for residential and commercial property owners but this is only available in 7 locations.

Massey provides a good variety of services which include a comprehensive pest prevention and eco-friendly pest control program.  

The company boast more than 8 decades of experience making them one of the more reputable pest control companies in the country today.

 

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12 Customer Comments & Reviews

Loading Reviews ...
T
Tony Z
2/24/2023
Massey lawn fertilizer service is atrocious. They never return your calls (Tim and Dean). You get promises that they will do something and they do not follow through. Just canceled the lawn service and signed up with TruGreen.

paulharrison333
11/8/2021
My experience with MASSEY services is HORRIBLE, HORRIBLE, HORRIBLE! They recently purchased a company that I was using for 17 years, never had a problem. As soon as they took over all my problems started. There technicians are unknowledgeable, every time I asked a question they don’t have an answer. Terrible customer service and not willing to help me. Long hold times when you call. I will NEVER use or recommend MASSEY services to anyone!

jonathantitko
9/9/2021
Honestly was so unhappy with precision pest control i was going to cancel my service. But then they got bought out by massey services and Bret has kept me extremely happy. I'm finally getting the service I'm paying for and more. Best customer service I've received in a very long time

J
John F
8/17/2021
Have been using Massey for regular pest services and this has gone well. The problems started when we contracted with Massey to do a tenting for termites. Contracts were signed but the date for the service was not written on our contract nor were we given any email notice to verify the dates. We scheduled out of house arrangements and no one showed up when we expected them. We lost $400 dollars for reservations. Tenting started the next week but our sales person never contacted us before work began. Their own policy says that the sales person must come to our home the day before tenting. We were never given the "All Clear" when poisoning was completed. The Sub-contractor did not put up the... Read More

K W
6/14/2021
Initially, they were great. The Raleigh Manager was the one who serviced our home. He left the company after having work there for many years. Too bad bcs after he left it went from 10 stars to zero. Z ....E....R....O!!! It was the absolute worst. Keep looking. Do not use them.

M
Marley
2/8/2021
I went under contract with Massey last spring paid $160 upfront and was told that they will call me during the week to set up first treatment, never called but one day a week later they showed up when I was on my way to work. So he just sprayed outside and gave me a time he would come back the following week to finish the first treatment. I took off work and he never showed up....they keep taking my money every quarter but never make an appointment with me.....I have to call them. Meanwhile I have red ants on my back patio and get bitten quite often. I asked for my money back and they told me no, now I am trying to cancel the contract with them and having a hard time with that too.... Read More

O
Odalysr
8/24/2020
Horrible service! I just spoke with the supervisor and he didn't seem to care. He indicated that they are very busy. I spoke to him before I signed up and he assured me that they could provide the service. Now that I have signed up, he tells me that they are just too busy. They set up an appointment and didn't even tell me and acted like it could not be true because "they always schedule appointments with home owners." I called Friday to have someone come and get a mice from a trap and no one showed up and it's now Monday. Now, they are saying they didn't get the call that I need to call their office, well I did and their answering service in their corporate office took the... Read More

fourscott
6/19/2020
Horrible service. Broken promises. They drive by an stick a flag in the front yard saying they serviced but the gates were locked due to a pool, so how could they "service" us without letting us know they were there so we could unlock the gate???? A bunch of liars is what they are!!!!!!

Chuck B
3/22/2020
hired massey to get of rats from next door....subed me out to another company and when they couldn't solve the problem they quit coming. Attempts to contact massey failed meanwhile I lost a refridgerator and washer, thousands in clothing, broke American indian pottery, art up africiqn dan mask, rugs, old photos. furniture and lots more. Their is protecting life, property and food, Missed out on all three! I was even bitten 3 times. They were quick to tell me they weren't responsible! They did finally come back and fixed the problem BUT NOT before thousands of dollars of damage. Several executives came over and when I showed the furniture that my mother moved down was destroyed... Read More

O
oxana
7/12/2019
My experience with Massey Cypress area was terrible! Every time we have misunderstanding with customer service, technicians, appointment settings! first time, I requested my service for a new construction home, technician left stains on my new appliances and it has been a year since, i tried everything to clean up, it stays the same! i asked them to stop by and get a wasp nest from my front door, i had to requested it twice, because first technician did not even touch it, second one, cracked a small piece and left it on the floor , did not clean, did not leave a message that he was there! just hit and run! i am calling them to get my money back and cancel their service for ever! it does... Read More

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