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Rover.com pet-sitting website in-depth review.


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
102 Customer Comments & Reviews - see all comments
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Rover.com is a website that connects pet parents with loving, local dog sitters. It’s the country’s largest network of dog lovers for hire, with over 25,000 pet sitters nationwide who can easily be accessed online. Services offered by pet sitters include dog hosting (the sitter watches the dog in their home), dog sitting (the sitter watches the dog in the owner’s home), dog walking, and dog daycare. Rover.com also offers premium insurance, 24/7 support, and a reservation guarantee, at no extra cost.

Availability: (Nationwide)

Pet Sitter Rates
$25 per day average

Payment Options

Credit card (Visa, MasterCard)
PayPal

Pet Sitting Location

Pet Hosting (In the Owner's Home)
Pet Hosting (In the Sitter’s Home)

Pet Services

Dog boarding
Day care
Pet sitting
Dog walking
Transportation

Setting an Appointment

Self-Service: Online

Search sitters, send messages, book and pay, all through Rover.

Full-service: Telephone

Call Rover Premier, and a consultant will handle the details, matching pet parents with the best sitter to meet their needs.

Pet Insurance – Included with all services

Universal insurance coverage for stays and services booked on Rover

Medical coverage

$25,000
$250 deductible per claim

General liability (Bodily injury and property damage)

$2,000,000 per occurrence
$3,000,000 general aggregate
No deductible

Professional liability

$1,000,000 per occurrence
$1,000,000 general aggregate
No deductible

Fine Print

Limited one-time refund

Requests for refunds should be sent within 48 hours of the end of your pet’s stay. This excludes any fees payable to Pet Care Service Providers. In cases where Rover.com determines that a Pet Care Service Provider violated policies in connection with a service, Rover.com may provide pet owners a refund of all fees charged by Rover.com.

Identity and Background Verification

Rover.com does not attempt to confirm any user’s purported identity or background. Users are responsible for providing true, accurate, current and complete information about themselves. Users are advised to maintain and update any information so it remains true, accurate and complete at all times. Rover.com offers optional background checks through a partnership with First Advantage that verifies that a sitter has not committed a felony or violent crime, such that there would be reason to believe that animals would be in danger while in their care. Rover.com does not investigate any user’s reputation, conduct, morality, criminal background or verify information submitted though the services.

Cancellations

If you book a reservation with a sitter, then you have to cancel your reservation, which does happen, Rover.com will return the funds to the pet owner in accordance with the sitter's cancellation policy. Policies may vary from sitter-to-sitter. Rover.com, however, isn't obligated to intervene in any dispute between users regarding any cancellations and/or refunds outside of Rover.com cancellation policy (if any), regardless of whether Rover.com collected any money on behalf of a pet care service provider or third party service provider. It's really about you knowing how the sitter you choose operates, then being respectful with your sitter in the event that an unforeseen emergency comes up or your travel plans change last minute.   

Rover.com Summary

Rover.com is an excellent gateway for pet parents searching for pet-sitting services. Its nationwide network of over 25,000 loving pet sitters makes it the most extensive online database of its kind. It’s easy-to-use messaging system and secure payment portal allows pet parents to find, book, and pay for a sitter—and remain in touch throughout the stay. Rover.com offers premium pet insurance which includes medical coverage, general, and professional liability, giving pet parents an extra layer of protection. With Rover.com, loving neighborhood sitters are backed by the support and security of a nationwide company. Overall, Rover.com is a robust yet simple tool for helping pet parents connect seamlessly with pet-sitting services.

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Customer Comments

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K
Karen
11/18/2019
I booked once through Rover for 2 dog visits to our home. The total price was $68 for 2 30-minute visits. The sitter was nice and prompt; however, only spent 15 minutes at our house each time. I did not feel this was a fair price for 1/2 of the service we were promised. When booking through Rover, please know they do not address such an issue for you and you must take it up with the individual sitter who was obviously very defensive when I raised the issue. I don't think we will use Rover again.
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C
Carol
6/4/2018
Cheryl Freeze has dedicated much of her time pet sitting for Rover and I can personally recommend her as a very loving and devoted sitter. Her special gift when it comes to caring for them is putting their needs first. They can sense her happy demeanor to be with them. I highly recommend her.
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Sarah S
12/18/2017
I really try not to complain or give bad reviews. But after a few weeks of this stewing in my head, I decided I have to warn other doggie parents. Ever used the dog watching/walking app Rover.com? I would suggest you dont or you stop. I found a sitter that I really, really liked. I booked her multiple times on the app. However, the last time my dogs were there, my poor Monty was bit by another dog. On the eye. This is in NO way the sitters fault. After taking Monty to the doggie ER because his eye was bleeding, they said the bite went through all three eyelids and were concerned that it hit his cornea. However, due to the extremely bad infection they couldnt tell until that was taken... Read More
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Chloe S
10/31/2017
Avoid this service at ALL COSTS. Our 14 week old puppy was nearly killed by a Rover sitter (Caroline S. in St. Louis) who left him unattended for 10+ hours and starved him of BOTH food and water. Our brand new $1100 sofa was covered in his vomit, diarrhea, and urine (as was the puppy himself). We caught the Rover sitter in numerous lies and discovered evidence that during the time she was in our house, she consumed alcohol and did not care for our animal whatsoever. Rover's reply? That they are not liable and they have ALSO not suspended the sitter so she is currently putting other animals in danger as I type. Absolutely Disgusting. I cannot even explain the emotional stress and anxiety... Read More
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Duncan G
9/26/2017
I had a large pit bull attack my Golden Retriever at a park, walking my dog on the leash. It turns out the pit was being walking by two Rover dog walkers. The dog bite my dog, the walkers had no control of the dog once it started attacking my dog, lost the grasp of the leash and only stopped when a Good Samaritan came and kicked the pits head heard to release the grip. I only found out they were Rover walkers when I confronted them. They told me they were only dog walkers using Rover and took no responsibility. When I followed up with Rover, they cited privacy policy, took no responsibility and allowed the the dog walkers to continue to walk the dogs. The dog that bite my dog had only just... Read More
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E
Eric J
9/10/2017
It is with genuine concern we feel obligated to share our personal experience of the website of miss O Connell as she says she provides excellent care of older dogs. What we experienced with her of our older dog was very concerning as we approached our departure date and her attitude not to listen to our specific direction of a few meds as well as feeding him properly. and needed routine of not being alone. She choose to do her own thing and expressed her retail job was priority. We were devastated and really was considering to cancel our family trip. trust us we regret we did not do so, Her communication was poor her follow thru was terrible. We actually out of concern had to set up... Read More
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Robin C
8/31/2017
Mary B did an amazing job with my lab. Olive had such a great time there and some amazing walks along the way. I would highly recommend Mary with your pets! She sends lots of pics throughout the day too!
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Tiffany C
8/23/2017
Rover.com This was the worst experience I have ever had! We usually board our dog with a private sitter while on vacation. This person has no business being a dog sitter. Her home is completely unfit for animals. The entire property is covered in trash and debris. The inside of her home is covered in trash, urine and dog feces. There was no air conditioning (it's in Las Vegas!!!). She had 10 dogs in a one bedroom one story apartment. When I dropped off my dog she was at the curb and seemed so nice. It was dark. We were in a hurry, I didn't think about it. I must have caught her off guard when I came to pick up because I came to the door and actually had to come inside to get my dog. The... Read More
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M
Molly
7/28/2017
Our dog cut her leg on a piece of glass in the dog sitter's backyard. The glass cut through three of her ligaments, as well as part of the fourth. She had to have emergency surgery and vet care for 9 weeks to ensure she would be able to walk again. We filed a claim through Rover. They covered up to 30 days of medical care, for which we were very grateful but then became overly critical of the vet notes. This led them to refuse to cover part of the medical costs, saying we did not adhere to the vet's care instructions, and perhaps the extra stiches were not related to the original injury. Our dog is a young border collie cattle dog. Being a pet service, it appeared they were looking for an... Read More
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Eric J
7/19/2017
We hired a pet sitter to watch our dog while we were on vacation from July 7th to 17th. This is a difficult review for us We felt she didn't have enough experience with older dogs ie medical issues maybe it's a fact she needs some training in this area. maybe with an older dog they shouldn't be left alone. For us because of this concern we had to put our dog in daycare at our vet's clinic for additional time she couldn't watch him as a result it cost us extra money for 7 days of daycare. as our vet urged us to so. all said and done she is a kind hearted person. at the end of our vacation she contacted us of a medical emergency and got him into immediate care and kept us updated... Read More
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Top Rated
  • Over 25,000 pet sitters nationwide
  • Complimentary premium pet insurance
  • 24/7 support and Rover reservation guarantee
  • Sitter background checks
  • On-call veterinary assistance
  • Daily photo updates of your pet via free mobile app (IOS & Android)
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