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Rover.com pet-sitting website in-depth review.


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
102 Customer Comments & Reviews - see all comments
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Rover.com is a website that connects pet parents with loving, local dog sitters. It’s the country’s largest network of dog lovers for hire, with over 25,000 pet sitters nationwide who can easily be accessed online. Services offered by pet sitters include dog hosting (the sitter watches the dog in their home), dog sitting (the sitter watches the dog in the owner’s home), dog walking, and dog daycare. Rover.com also offers premium insurance, 24/7 support, and a reservation guarantee, at no extra cost.

Availability: (Nationwide)

Pet Sitter Rates
$25 per day average

Payment Options

Credit card (Visa, MasterCard)
PayPal

Pet Sitting Location

Pet Hosting (In the Owner's Home)
Pet Hosting (In the Sitter’s Home)

Pet Services

Dog boarding
Day care
Pet sitting
Dog walking
Transportation

Setting an Appointment

Self-Service: Online

Search sitters, send messages, book and pay, all through Rover.

Full-service: Telephone

Call Rover Premier, and a consultant will handle the details, matching pet parents with the best sitter to meet their needs.

Pet Insurance – Included with all services

Universal insurance coverage for stays and services booked on Rover

Medical coverage

$25,000
$250 deductible per claim

General liability (Bodily injury and property damage)

$2,000,000 per occurrence
$3,000,000 general aggregate
No deductible

Professional liability

$1,000,000 per occurrence
$1,000,000 general aggregate
No deductible

Fine Print

Limited one-time refund

Requests for refunds should be sent within 48 hours of the end of your pet’s stay. This excludes any fees payable to Pet Care Service Providers. In cases where Rover.com determines that a Pet Care Service Provider violated policies in connection with a service, Rover.com may provide pet owners a refund of all fees charged by Rover.com.

Identity and Background Verification

Rover.com does not attempt to confirm any user’s purported identity or background. Users are responsible for providing true, accurate, current and complete information about themselves. Users are advised to maintain and update any information so it remains true, accurate and complete at all times. Rover.com offers optional background checks through a partnership with First Advantage that verifies that a sitter has not committed a felony or violent crime, such that there would be reason to believe that animals would be in danger while in their care. Rover.com does not investigate any user’s reputation, conduct, morality, criminal background or verify information submitted though the services.

Cancellations

If you book a reservation with a sitter, then you have to cancel your reservation, which does happen, Rover.com will return the funds to the pet owner in accordance with the sitter's cancellation policy. Policies may vary from sitter-to-sitter. Rover.com, however, isn't obligated to intervene in any dispute between users regarding any cancellations and/or refunds outside of Rover.com cancellation policy (if any), regardless of whether Rover.com collected any money on behalf of a pet care service provider or third party service provider. It's really about you knowing how the sitter you choose operates, then being respectful with your sitter in the event that an unforeseen emergency comes up or your travel plans change last minute.   

Rover.com Summary

Rover.com is an excellent gateway for pet parents searching for pet-sitting services. Its nationwide network of over 25,000 loving pet sitters makes it the most extensive online database of its kind. It’s easy-to-use messaging system and secure payment portal allows pet parents to find, book, and pay for a sitter—and remain in touch throughout the stay. Rover.com offers premium pet insurance which includes medical coverage, general, and professional liability, giving pet parents an extra layer of protection. With Rover.com, loving neighborhood sitters are backed by the support and security of a nationwide company. Overall, Rover.com is a robust yet simple tool for helping pet parents connect seamlessly with pet-sitting services.

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Customer Comments

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Kevin R
8/24/2021
Completely unreliable in my opinion. The cat sitter I had booked in Fairfax, Virginia, "Amanda" canceled at the time when I was depending on her. Rover has no backup plan for sitters like "Amanda" who, in my opinion, are rather sketchy individuals. Insufficient background checks by Rover, in my opinion, is what caused this problem.
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Glynis V
6/26/2021
My dog was bitten by another dog who was at our dog sitter's house after booking through Rover.com. After $19,000/- medical bills, we had to put our dog down. Now we are trying to get the contact information of the dog's owner and cannot get it. Class action law suit should be filed agains Rover.com and make them accountable for their greed and negligence.
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movinmrc
6/21/2021
Rover sent me notices that I need ed to sign up to continue my services and then billed me for the 1st visits that I had selected as well as the 2nd time I signed up, Increasing the rate from $12 for half an hour visit to 30. because I was asked to by rover To resign up even though I was already signed up. So I didn't need to resign up they just said that so that they could bill me twice. I canceled and they refused to cancel the visits that I signed up for and then 4 weeks later they set the sitter a rover card saying that I requested services. I found out that not only is there no customer support but they also upload all of your text messages to their app. This company should be shut... Read More
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movinmrc
6/21/2021
Rover sent me notices that I need ed to sign up to continue my services and then build me for the 1st visits that I had selected as well as the 2nd time I signed up because I was asked to buy rover. I canceled and they refused to cancel the visits that I signed up for and then 4 weeks later they set the sitter a rover card saying that I requested services. I found out that not only is there no customer support but they also upload all of your text messages to their app. This company should be shut down. Their total fraud.
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lynnlueck
7/29/2020
Just started using a Rover sitter. Used her twice and my dog is crazy for her and her dogs & place. So 5 stars so far in that regard. What folks need to know is that the minute you sign up and they have your email and number you will be IMMEDIATELY BOMBARDED with email solicitations (which I never get and now I get 5 to 10 per day) and they've obviously sold my number as well because since the day I signed up I've gotten 2 to 5 text solicitations. I've spent years keeping my email and phone clean. I called them and complained - they said they would remove me from their list but it's too late - they must have sold it to some big house because it hasn't not slowed down after 2... Read More
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janet.roberts2901
3/27/2020
I have had the worst experience with one of Rover's sitters, Carla B. She works in the States (Atlanta, GA) and Canada (west coast and Ontario), so be aware if you come across her name. 2 things to be aware of, she is a CON ARTIST pretending to be a pet sitter, she abandoned my pets after 1 day of sitting (which was when I was already out of the country so was helpless) and she fakes an emergency to end the job. First she wanted to use the rover website, but as we started talking, she indicated she wanted cash, This is called diverting. Do not pay anyone cash, go through the web site all the time to protect yourself. Use the texting system not whatsapp or email to communicate with the... Read More
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Susan M
3/10/2020
Lousy service. The sitter can back out any time without warning and your plans are screwed. Customer service doesn't care either because all that stuff about, we'll make sure you have a replacement is simply not true. They will do nothing. Anyone can sign up to be a sitter, no animal experience required. Unreliable. Unprofessional.
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T
Teresa
1/31/2020
I have two dogs and used Rover for dog walking in my neighborhood. I was careful about who I chose based upon the dogs very unique personalities. The second person I contacted was able to accept my request for the appointment. We spoke about the needs of my dogs over the phone. He was very understanding about the special needs of my anxious dogs and willing to work with me to help them learn better lease behaviors. So far I am very impressed with his demeanor, knowledge, and overall great pet personality. My dogs responded very well to him, almost unheard of with these dogs. I recommend interviewing for the position like you would any sitter. For me, it’s been very good!
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marioleo6113
1/18/2020
Rover Sitter Roseli killed my dog. My dog caught a fatal disease while being boarded by a Rover.com dog sitter named Roseli in Delray Bch, Fl 33445. I noticed that he was not normal when I picked him up from a 7 day stay with a Rover Sitter in Delray Beach Fl. near Military Trail and West Atlantic Blvd. When I brought him home, he seemed different. A few hours latter we noticed he was shaking and in pain. We immediately brought him to the Animal Hospital. He was treated with pain meds, and had a blood test. The next day he was worse. We sent him to the main Vet Hospital in West Palm Beach. He died a few hours latter. He was perfecty healthy when we dropped him off. He had been with this... Read More
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S
Stacey
12/15/2019
Our perfectly healthy dog collapsed and died shortly after getting her back from a Rover.com sitter. Rover.com refused to answer our questions or help in anyway.
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Top Rated
  • Over 25,000 pet sitters nationwide
  • Complimentary premium pet insurance
  • 24/7 support and Rover reservation guarantee
  • Sitter background checks
  • On-call veterinary assistance
  • Daily photo updates of your pet via free mobile app (IOS & Android)
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