Big Chill Original Fridge Refrigerators Review
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25 Customer Comments & Reviews - see all comments
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Big Chill is a family company that manufactures and sells home appliances. The company offers innovative products in a range of styles and designs in three lines of appliances: Retro, Pro, and Classic. The Retro features fun colors and big styles, the Pro line contains appliances with a more contemporary design, and the Classic Line was inspired by the industrial movement which includes velvety colors and distinct finishes. The company designs, assembles and ships their products from Reading, Pennsylvania.
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25 Customer Comments & Reviews
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Big Chill refrigerators are not Energy Star - I asked, recently, So you are wrong about that statement. They appear to be about average these days with respect to energy usage.
I would never recommend Big Chill appliances. I ordered the "Classic" range, hood/fan, dishwasher and fridge. They sent the wrong size range. Months later, the glass in the oven door fell inside the door, it took months for someone to come and fix it. The dishwasher came with a rough finish, that can't be wiped clean. The freezer door gasket is not sealing properly, so there is ice building up. I was told the warrantee is expired. I bought all these appliances 5 years ago. What a waste of huge money.
I ordered a Big Chill refrigerator for a recent remodel. Waited months for its arrival and paid professionals to install. Almost immediately, it began to leak inside, creating a skim of ice in the freezer and pooling water in the lower portion. I contacted Big Chill who sent a service tech who simply said it was a poor design, taken from a cheaper Whirlpool who had since quit using this design as a result. Big Chill has refused to help any more, claiming that we must "follow the process" of their service prior to refund or replacement. This has now been going on for 6 months. This is the sorriest Customer Service experience I've received, possibly ever, especially on a premium-priced... Read More
I agree. HORRIBLE customer service. Polite but always I will call you back then they never do. I have purchased 4 appliances from them. The fourth was obviously damaged while it was being packaged at Big Chill. The broken part was embedded in the wrapping. It's been over a year and still not fixed. . . still getting the I will call you back.
They did send a part - the wrong part - and sent someone out to fix - who did not fix. Unfortunate because I really like the products.
we purchased a retro refrigerator 1/2020......about 5/2022 the ice maker was not producing ice as much as it had been ....but then after a few months it started to produce more ice ......but then the ice was melting in the ice bin and the fridge wasnt as cold as it used to be.....we called big chill for name of repair services,,,we called number given no response back.....we had a very reputable appliance service come today 8/8/2022 ...he stated there was a leak on the evaporator took a picture showing all the ice forming ....cost would be $1500 and up to repair....so our warranty was up 1/2022 and customer service at big chill said nothing they could do warranty up.....so a refrigerator... Read More
Personally, I absolutely despise this company. Wow, what a terrible company. Just spoke with an Inside Sales Representative and was told that we probably got misinformation from the Director of Operations. Apparently all of the specific details that the Director of Operations provided us was all a lie. I'm at a loss for words. Oh, and the refrigerator is delayed again. It's a possibility that we might received what we ordered back in January.
We purchased a beautiful, yellow Big Chill refrigerator in 2020. It arrived October 2020. This refrigerator was a discounted replacement for one we had paid full price (reference BBB complaint ID 148055610).The current refrigerator had a closed-system failure just like the original. We noted the problem on June 4, 2022 after returning from a month-long vacation. We had unplugged/opened the doors of the unit before leaving. Their website states: "....two year warranty on parts and labor." The 'Read Warranty' button is the only place that mentions a moving disclaimer, which is void if the unit is moved from the original delivery location. We moved on April 19, 2021 from the original address... Read More
Garbage company. Horrible customer service. Delays delays delays delays. Pay in advance for delays delays delays.
Terrible company. Not worth the wait. Don't waste your time, money, and energy on this company.
I'm signing up for Consumer's Advocate to write this review and to save you all the trouble. This has been an awful experience, which makes it worth writing a half-star review.
Worst purchase experience ever. I purchased one of their refrigerators over 7 months ago. It has yet to be delivered. You can't actually get someone on the phone you can only email with them. They have made many promises, but unable to keep any. I literally have no idea when or if I will ever receive what I ordered. The bottom line is this...the product might look great...but everything else isn't. Worse customer service experience ever.
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Best Aesthetic: Big Chill Original Fridge
- Era-inspired design
- 20.6 cubic foot capacity
- Choose from 200 + unique colors
- Financing options
- Energy Star ® qualified
