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Alpine Window Replacement Windows Review


ConsumersAdvocate.org Rating: 3.4 / 5 (Very good)
21 Customer Comments & Reviews - see all comments
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Alpine Window System is a company that manufactures high-quality doors and windows. Its parent company, Associated Materials Incorporated is a leading manufacturer for exterior building products. Alpine Window System specializes in creating a wide variety of doors and windows that are both stylish and energy efficient. Alpine Window uses an eco-friendly approach by using recycled materials and reduced dependence on fossil fuel when manufacturing doors and windows.   

Services and Features

Alpine Windows offers eco-friendly door and window products. Overall, products promote energy efficiency. Replacement windows are made from high-grade materials and styles which range from contemporary to modern designs.

Alpine Westbridge Platinum Windows is a fusion-welded, multi-wall frame with vent stops that provides limited airflow for ventilation. It has insulated glass with warm-edge spacer, triple-barrier weather-stripping, hidden screen track and two sets of solid brass rollers on sliding window. Westbridge Platinum windows also have a variety of SolarTherm insulated glass packages.

Montrose features OcuSeal screen bulb seal, Intersync sash-to-sill interlock, Barrier telescoping still, Triton secure locking, Cascade true sloped sill, SmartCore composite reinforcement, Horizon narrowline frame and sash.

Alpine provides lifetime limited warranty on moving parts, fiberglass screening, insulating glass unit, vinyl sash frame and mainframe. If the windows are installed in commercial properties, warranty is limited to up to ten years in labor and parts warranty.  

Services and Features

Eco-Friendly

✔

Energy-Saving Performance 

✔

Online Product Registration

✗

Store Locator

✗

Free Quotation

✗

Online Brochure

✔

Free Home Consultation

✗

Window Types

Sliding Windows

✔

Jalousie Windows

✗

Awning Windows

✗

Single-Hung Windows

✔

Garden Windows

✗

Picture Windows

✔

Egress Windows

✗

Casement Windows

✔

Bay Windows

✗

Hopper Windows

✗

Window Frame Materials

Wood

✗

Vinyl

✔

Fiberglass

✗

Aluminium

✗

Energy Efficient Windows 

Thermal

✗

Triple Pane

✗

Double Pane

✗

Energy Star

✔

Plan Details 

Warranty

Lifetime Limited Warranty

Installation Fee

Not Stated

Price

Not Stated

Replacement Windows at Alpine Windows

Alpine Windows is a practical choice for homeowners because of its lifetime limited warranty with transferability provisions. Owners can transfer this lifetime warranty to the next owner within the first 10 years from the date of the window installation. However, transfer of ownership is limited to a one-time transfer.


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21 Customer Comments & Reviews

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sha325
9/28/2023
This company does not honor its warranty. Avoid at all cost as the build quality is questionable.


Veronice B
6/26/2023
Claim # 02534696 -Alpine Windows( Associated Materials) is awful to deal with. Service and responsiveness is horrible. It's been over two months of me attempting to get my window replaced and installed. Their customer representative was rude and not helpful over the phone 4/19/23. Refused to patch me to a supervisor when asked. Advised, I would receive a response from a supervisor within 48-72hrs "DID NOT HAPPEN" ! Followed up by sending an email to Alpine ,received a generated response that I would be contacted in 10 business days, basically another 3 weeks. Several homes in my 2018 Toll Brothers Community have experienced condensation issues after 2-3yrs. Alpine will replace... Read More


insideoutclaeys
5/17/2022
A local builder here in Santa Rosa installs these in his new builds. He continues to build cheap spec homes and uses this company for one reason, they are cheaply made. You get what you pay for, stay away. Go with Millard, great window, great company, fair price.


mkfarag10
6/30/2021
I must say my experience in dealing with the company is really bad. I can not reach anyone to cover a window replacement. The Warranty DEPT never respond. You can not reach them by email or phone . really bad. The sign of good company is standing behind their products and they are not.. STAY AWAY


Keith W
5/27/2021
As a window installer I have worked with many different window manufacturers. Around 2000 I installed Alpen, purchased by the owner, on a home addition. I was impressed then with the product and staff support. For this reason when I had a very quality oriented client who wanted very energy efficient windows installed in their home in 2020 I referred them to Alpen windows. This review does not rate the efficiency of the window, it is strictly about the support behind the product. First , the sales representative that helped the client was in my opinion, was not well educated on the optional accessories that were available to use for window replacement offer by Alpen. We struggled to... Read More


Sue M
3/14/2021
Alpine windows is a bad company to deal with. They do not honor their "lifetime" warranty. They give you the run around when you have an issue. We had out home built by a company that used Alpine windows and the windows are all very poorly made. We called to get them to come and take a look at their defective products and they said we are not under warranty due to the fact that they sold to our builder and not us, the consumer of their defective product. Will never, ever buy their product. Buyer be very aware!! No stars! (Had to give it one star to have this site accept my comment)


H
Henry P
2/17/2021
Your service and response is horrible. Your windows are failing and I need help.


D
darwin r
1/15/2021
Dear Associated Materials, Brian C Strauss Scott F Stephens Dana A Schindler Justin G Tasso Charles A Carroll Lawrence M Blackburn Your warranty is useless. I have two Alpine windows that have lost the seal. Your warranty dept. says "tough luck, and NO, we will not even look at your windows." I had five window repair people tell me that "good luck, you will not get any service by Alpine Windows." I was a builder when we built the subdivision and installed Alpine Windows in 12 homes. Now, your lousy warranty department tells me to go suck wind. First, Jennifer claims she never received any emails or photos from me. So, I forwarded to her all the emails that went to her... Read More


Ginny W
4/20/2020
These windows are not great quality and the warranty service is a lower quality than the windows. We are trying to replace the second window in 16 months. Now the funny thing is that they make us send all the same information as the first time (warranty deed as proof of home ownership), even though we have asked them to ship the window to the same name, same address as last time. No big deal, but now they want me to pay a $25 fee to ship to my home. But we're going on four weeks now, I am told via email the warranty window replacement is approved but the status has not changed in the online portal, apparently they are still doing some additional analysis...no one can tell me what that... Read More


Jeff N
2/17/2020
Have them in our new toll brothers home. They are complete crap!! Wind and cold comes right through them.



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