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Sears Replacement Windows Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
10 Customer Comments & Reviews - see all comments
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Sears has been a trusted brand and mainstay of home improvement since its founding in 1893. The company serves do-it-yourselfers with a wide range of products, from its iconic Craftsman line of tools to paints, flooring, and more. The company also operates a well-respected home services division, which offers replacement window and other custom services thorugh a nationwide network of contractors. Sears is headquartered in Chicago, Illinois.

Through its Home Services division, Sears provides residential consumers in 39 states and DC with custom-built, fully installed replacement windows. Consumers can upload their window dimensions through the website or have a window consultant come to their home to perform the measurements. All windows are Energy Star compliant and can be ordered in multiple exterior colors and interior finishes. Sears offers financing and instant credit to qualified customers.

Services and Features

Sears offers a variety of window types, including double-hung, garden, geometric fixed, slider, bay, bow, awning, and picture windows. Windows are constructed of vinyl and won't chip or dent like their metal and wooden counterparts. The company also sells sliding patio doors through its windows division. Windows are available in three quality grades, eight exterior colors and five interior finishes, including wood grains. The glass is double-glazed with argon insulation. Extra-strength glass is also offered. Some Sears windows include a tilt-in feature, which makes cleaning window exteriors easy.

Sears provides both materials and labor warranties of varying lengths. Its labor guarantees include public liability protection, worker’s compensation protection, and property damage insurance.

 

Services and Features 

Eco-Friendly

✔

Energy-Saving Performance 

✔

Online Product Registration

✔

Store Locator

✔

Free Quotation

✔

Online Brochure

✗

Free Home Consultation

✔

Window Types

Sliding Windows

✔

Jalousie Windows

✗

Awning Windows

✔

Single-Hung Windows

✗

Garden Windows

✔

Picture Windows

✔

Egress Windows

✔

Casement Windows

✗

Bay Windows

✔

Hopper Windows

✗

Window Frame Materials

Wood

✗

Vinyl

✔

Fiberglass

✗

Aluminium

✗

Energy Efficient Windows  

Thermal

✔

Triple Pane

✗

Double Pane

✔

Energy Star

✔

Plan Details  

Warranty

Varies

Installation Fee

Varies

Price

Varies

Replacement Windows at Sears

One of the key advantages of Sears replacement windows is that that they come from a one-stop-shopping company. Sears provides the windows (all of which are custom built to size), the labor, and the financing. This relieves the homeowner of having to coordinate among a fabricator, a vendor, and a finance company. The disadvantage of this is that consumers do not have a choice of window manufacturers. However, Sears' array of quality grades, exterior colors, interior finishes, and window types are likely serve the needs of residential consumers who prefer vinyl windows. 


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10 Customer Comments & Reviews

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Teri B
11/12/2024
I have Sears windows in my home. My husband and I chose Sears for its reputation. Fast forward my windows are breaking and Sears went bankrupt. All the screens are also disintegrating. Where or who can I get help from??


C
Charlene B
10/2/2024
We have Sears replacement windows. The seal on several windows have broken. The locks on 1 window just snapped - unable to flip out to clean. Since windows were replaced before Sears went bankrupt, we can't find anyone to repair the windows. Very frustrating.


Karen H
11/11/2023
I have some sears windows. One needs repair and have been unable to find any warranty on them. Expensive windows and no warranty. Ugh.


Gena T
1/30/2023
DO NOT BUY SEARS WINDOWS!!! I PURCHASED 4 SETS OF LARGE WINDOWS IN 2005. THE SEALS ARE BROKEN IN 3 OF THE 4. I HAD A LIFETIME WARRANTY AND I WAS JUST TOLD BY SEARS THAT THEY DECLARED BANKRUPTCY AND MY WARRANTY IS VOID


lauralmongold
1/11/2023
I purchased my windows with a supposed lifetime warranty- have called for replacement twice. First time blown off. Second time voicemail saying — They are bankrupt and to get a local repair person. $7 grand in windows and a lifetime warranty and now this?? NOT HAPPY SEARS!!! Get better service from a child mowing the yard!!!


bobettejh
7/5/2022
SEARS - TRANSFORM WINDOWS Warranty Issues. Let it be known that the warranty department for Sears Weather Beater Windows is being handled by a person named, Daphne Metts. In my 62 years of living, I've never encountered a service provider, especially from Sears - a previously highly respected service provider - so hostile, disrespectful, irresponsible, unprofessional, lackadaisical, rude and incapable of just doing the job. TRANSFORM WINDOWS and DAPHNE METTS has given me the ROYAL RUN AROUND for six weeks. I simply wanted to recoup the supposed benefits of purchasing a $1200.00 window with a lifetime warranty (on my Weather Beater Plus Double-Hung Window). Instead, I experienced... Read More


B
Beverly H
11/2/2020
The first time we bought windows from Sears was early 2000. We moved in 2015 and began replacing our windows. I’ve always raved about these windows but no more! I am throughly disgusted the way my final window was installed. We have 6 inches walls and always had nice oak sills inside the house. The one stalled today left me no sill, it all outside. My special made blind does not fit and the outside does not look like the others. It looks like a sore thumb! I am very disappointed and will never recommend Transformer windows again! OSKALOOSA, Iowa.. 11/2/2020


Mike K
10/19/2020
I bought my windows from Sears in 2015, I was told they had lifetime warranty by salesman and installer. I have had two balancers break in the window. One broke in 2016 and promptly repaired. In 2018 I called about the seconded balancer breaking. (this holds the top sash in the up position). Some other company has taken over the windows and I never get a call back. They also tell me I do not have any warranty left. I bought 16 top of the line Sears line of windows with the shading and all the perks. The company answering the sears window number I use to call is a home improvement company. They said they took over Sears windows. They told me for a repair man to service my windows I have... Read More


Chet K
10/15/2020
It's been since the end of August since I contracted and it's now the middle of October and I am waiting for their parts to be delivered and installed. They have never contacted me and I've had to call three times and they're always waiting parts. I have a substantial deposit and it's for 8 or 9 windows. I may have to find another resource, because now the weather is changing and I need this done. I've had other service contracts for this property and those were done soon and well. This company is doing very poorly. No customer care and outreach.


C
crystal
3/27/2019
Shopped many companies for windows and doors. Decided on Sears because they had a great warranty, seemed to have a good product, and offered 2 years interest-free financing. Ordered product in late May. Told it would be about 3 months to receive product. We called to inquire in late July about the status of our project and were told that the sales rep should have called us. They didn’t have the doors that were ordered, so we would have to order doors, which would take another 3 months before they are ready (so, 2 months were lost). Numerous calls to check on the status of our project went unreturned. When they finally did call us to give an update, the project coordinator... Read More



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