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Finance of America Reverse Mortgage Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
80 Customer Comments & Reviews - see all comments
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Finance of America is a leading provider of reverse mortgage solutions, offering a range of products designed to meet the diverse needs of older homeowners. With a strong reputation, extensive product offerings, and a commitment to transparency, Finance of America is a top choice for those considering a reverse mortgage. The company operates in 50 states and is headquartered in Tulsa, Oklahoma.

Diverse Reverse Mortgage Products

The HomeSafe product suite gives older homeowners more choices and flexibility than typical reverse mortgages. Designed to meet the needs of homeowners 55 and older(1), it offers loans up to $4M(2) with no mortgage insurance premiums (MIPs). 

  • HomeSafe Standard provides a lump sum payout, ideal for those seeking immediate access to home equity.
  • For those who prefer flexibility, HomeSafe Select functions as a line of credit, allowing homeowners to draw funds as needed.
  • HomeSafe Second is a second lien that allows homeowners to access a portion of their home equity while preserving their current first mortgage rate and terms. 

Finance of America(3) also offers the FHA-backed Home Equity Conversion Mortgage (HECM) for homeowners aged 62 and older. The HECM for Purchase (H4P) allows seniors to use a reverse mortgage to purchase a new home, combining homeownership with financial flexibility.

Commitment to Customer Service

Finance of America holds an A+ rating with the Better Business Bureau (BBB)(4), reflecting its commitment to professionalism and ethical practices. Customers consistently praise Finance of America for their support and guidance provided throughout the reverse mortgage process. With a 92% customer satisfaction rate(5), the company’s loan officers work closely with clients to ensure they fully understand their options and make informed decisions tailored to their financial needs.

Educational Resources and Online Tools

FinanceofAmerica.com is a user-friendly online experience designed to educate homeowners and those considering tapping their home equity. 

The website includes a reverse mortgage calculator and educational articles on reverse mortgages, retirement planning, and product offerings. Additionally, the site’s inspiring customer stories show how real customers used their home equity to make the most of their retirement. These resources ensure homeowners have the information they need to make informed decisions.

A Trusted Provider

With over 20 years of experience in the reverse mortgage industry, Finance of America is an established, trusted lender. The company’s reputation is built on their commitment to transparency, customer education, and ethical practices. Consistently receiving high ratings across various review platforms, Finance of America’s dedication to customer satisfaction is evident in the positive feedback from clients who appreciate the personalized service and expert guidance throughout the reverse mortgage process.

This article is for informational purposes only and should not be considered financial advice. It is recommended to consult with a financial advisor to discuss specific situations before making any financial decisions.
  1. For certain HomeSafe products only, excluding Massachusetts, New York, and Washington, where the minimum age is 60, and North Carolina and Texas where the minimum age is 62.
  2. Loans up to $4 million available for certain HomeSafe products. The HomeSafe reverse mortgage is a proprietary product of Finance of America and is not affiliated with the Home Equity Conversion Mortgage (HECM) program. Not all HomeSafe products are available in every state. Please contact us for a complete list of availability.
  3. Finance of America is a division of Finance of America Reverse LLC. The company does not do business as Finance of America in CA, NM, NY and OK.
  4. Source: Better Business Bureau - Finance of America Reverse LLC – A+ Rating, Accredited since 5/13/2004.
  5. Source: Consumer Affairs - Finance of America Reverse 4.6 / 5 Stars ​Consumer Affairs Average 4.6 / 5 - 92% Customer Satisfaction Rating as of 6/25/2024.

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Customer Comments

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J
Jim W
5/6/2018
FAR put extra effort into understanding our situation and overcoming barriers to our reverse mortgage refinance.
3 People found this helpful.

J
Javiera M  
Official Response

Digital Marketing Manager of Finance of America Reverse Mortgage
Jim, We work hard to find the best people to provide a great experience for our customers. We are happy to hear that you are satisfied with your reverse mortgage from Finance of America Reverse and appreciate your business and feedback. Thank you, FAR

T
Tim
4/3/2018
Dane Bowler was very helpful in getting us our reverse mortgage. Sincere and caring guy!
3 People found this helpful.

J
Javiera M  
Official Response

Digital Marketing Manager of Finance of America Reverse Mortgage
Tim, We are happy to hear that you are satisfied with your reverse mortgage from Finance of America Reverse and that you had a great experience working with Dane. We work hard to find the best people to provide a great service to our customers. We appreciate the opportunity to help guide you through the process. Thank you, FAR

R
Ron e
3/27/2018
Robert did an exemplary job. All went very smoothly. Explained and answered all of my questions The application and process was quick for a reverse mortgage. Ron
3 People found this helpful.

J
Javiera M  
Official Response

Digital Marketing Manager of Finance of America Reverse Mortgage
Ron, We work hard to find the best people to provide a great experience for our customers. We are pleased to hear that you chose to work with Finance of America Reverse and that everything went as smoothly as possible during the process. Thank you, FAR

K
KATHY A
5/26/2021
Jason Rebbert as our primary contact is a fabulous asset to your company!! Throughout the process of obtaining our refinanced reverse mortgage he provided clear and timely information, answered our questions while listening carefully to what our concerns were, and contacted us quickly throughout the many steps. We will refer friends/family to your company due to his professional, friendly, and consistent care while we went through the process. We hope you can recognize him for this exemplary care!
2 People found this helpful.

C
Christine W  
Official Response

Reputation Management Specialist of Finance of America Reverse Mortgage
Hi Kathy, thank you so much for taking the time to a review. I am so delighted to hear that Jason was successful in helping you achieve your goals and will make sure that I pass the message along. Please let us know if there is anything further we can do for you!

H
Heinz F
8/13/2020
I am thankful to Andrew Bennett to show his great interest assisting me with this Reverse Mortgage loan. To his team my thanks also. Gratefully, Heinz Friebel
2 People found this helpful.


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patricia a
4/4/2020
My wife and I looked for a reverse mortgage and to our good fortune we connected with Joe DeAngelis what a God send, he explained everything very clearly no pressure at all. All we can say is that YOU ARE THE MAN, JOE Thank you very much Yours Truly John&Patricia Holmes
2 People found this helpful.


tony.calarco
4/2/2020
I selected Finance of America due to the contact person, Marina Peters. This was a great choice! She handled my process in a very professional method and impressed me with her understanding of what was a very difficult process caused by me. We had sickness and a death in the that complicated things delaying the closing, Would I do it again? Only with Marina!
2 People found this helpful.


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Roberta
9/13/2019
This was a process that required a great deal of research and advice. I’m grateful for the support and guidance I received from Diana Rogers, my representative from Finance of America Reverse Mortgage. I was able to make my decision to move ahead feeling clear and at ease with my decision.
2 People found this helpful.


Stephanie V
3/11/2019
I had an excellent experience with Finance of America Reverse. Reginald Conedy was my Loan Specialist and he was extremely professional and provided me with exceptional customer service. The process was very smooth and Reginald answered every question that I had. I’m extremely lucky that I was able to work with him through this process.
2 People found this helpful.


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Barbara P
4/18/2018
We had a very positive experience in acquiring a reverse mortgage from Finance of America. Our loan officer was extremely informative and made the process relatively easy. We would definitely recommend Finance of America Reverse.
2 People found this helpful.

J
Javiera M  
Official Response

Digital Marketing Manager of Finance of America Reverse Mortgage
Barbara, We work hard to find the best people to provide a great experience for our customers. We are pleased to hear that we were able to give you all the information and that you think so highly of your loan officer. We appreciate the opportunity to help guide you through the process and value your feedback. Thank you, FAR