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Finance of America Reverse Mortgage Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
80 Customer Comments & Reviews - see all comments
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Finance of America is a leading provider of reverse mortgage solutions, offering a range of products designed to meet the diverse needs of older homeowners. With a strong reputation, extensive product offerings, and a commitment to transparency, Finance of America is a top choice for those considering a reverse mortgage. The company operates in 50 states and is headquartered in Tulsa, Oklahoma.

Diverse Reverse Mortgage Products

The HomeSafe product suite gives older homeowners more choices and flexibility than typical reverse mortgages. Designed to meet the needs of homeowners 55 and older(1), it offers loans up to $4M(2) with no mortgage insurance premiums (MIPs). 

  • HomeSafe Standard provides a lump sum payout, ideal for those seeking immediate access to home equity.
  • For those who prefer flexibility, HomeSafe Select functions as a line of credit, allowing homeowners to draw funds as needed.
  • HomeSafe Second is a second lien that allows homeowners to access a portion of their home equity while preserving their current first mortgage rate and terms. 

Finance of America(3) also offers the FHA-backed Home Equity Conversion Mortgage (HECM) for homeowners aged 62 and older. The HECM for Purchase (H4P) allows seniors to use a reverse mortgage to purchase a new home, combining homeownership with financial flexibility.

Commitment to Customer Service

Finance of America holds an A+ rating with the Better Business Bureau (BBB)(4), reflecting its commitment to professionalism and ethical practices. Customers consistently praise Finance of America for their support and guidance provided throughout the reverse mortgage process. With a 92% customer satisfaction rate(5), the company’s loan officers work closely with clients to ensure they fully understand their options and make informed decisions tailored to their financial needs.

Educational Resources and Online Tools

FinanceofAmerica.com is a user-friendly online experience designed to educate homeowners and those considering tapping their home equity. 

The website includes a reverse mortgage calculator and educational articles on reverse mortgages, retirement planning, and product offerings. Additionally, the site’s inspiring customer stories show how real customers used their home equity to make the most of their retirement. These resources ensure homeowners have the information they need to make informed decisions.

A Trusted Provider

With over 20 years of experience in the reverse mortgage industry, Finance of America is an established, trusted lender. The company’s reputation is built on their commitment to transparency, customer education, and ethical practices. Consistently receiving high ratings across various review platforms, Finance of America’s dedication to customer satisfaction is evident in the positive feedback from clients who appreciate the personalized service and expert guidance throughout the reverse mortgage process.

This article is for informational purposes only and should not be considered financial advice. It is recommended to consult with a financial advisor to discuss specific situations before making any financial decisions.
  1. For certain HomeSafe products only, excluding Massachusetts, New York, and Washington, where the minimum age is 60, and North Carolina and Texas where the minimum age is 62.
  2. Loans up to $4 million available for certain HomeSafe products. The HomeSafe reverse mortgage is a proprietary product of Finance of America and is not affiliated with the Home Equity Conversion Mortgage (HECM) program. Not all HomeSafe products are available in every state. Please contact us for a complete list of availability.
  3. Finance of America is a division of Finance of America Reverse LLC. The company does not do business as Finance of America in CA, NM, NY and OK.
  4. Source: Better Business Bureau - Finance of America Reverse LLC – A+ Rating, Accredited since 5/13/2004.
  5. Source: Consumer Affairs - Finance of America Reverse 4.6 / 5 Stars ​Consumer Affairs Average 4.6 / 5 - 92% Customer Satisfaction Rating as of 6/25/2024.

What We’re Hearing From Our Readers
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Customer Comments

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Carolyn S
4/6/2018
Thanks to everyone who made this reverse mortgage a success. A special thanks to my agent, Ellen Zawaski, who was very professional and caring. She stepped in all the way, never ceasing to answer all my questions and going over and beyond. Again, thanks to all at Finance of America.
2 People found this helpful.

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Javiera M  
Official Response

Digital Marketing Manager of Finance of America Reverse Mortgage
Carolyn, We appreciate your choosing to work with Finance of America Reverse and glad that you had a great experience with Ellen. We work hard to provide a excellent customer service. Thank you for your feedback. FAR

rharm49
8/18/2021
Excellent support from Linda at Finance of America. She always had answers for my questions. The final closing papers where brought to our house for signing which made the entire process covid friendly.
1 People found this helpful.

Christine W  
Official Response

Reputation Management Specialist of Finance of America Reverse Mortgage
Hi Ron, Thank you for taking the time to leave a review about your experience with FAR. I'm delighted to hear that Linda was able to keep you informed and help you achieve your financial goals. Please let us know if there is anything further we can do for you!

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Martin G
8/18/2021
Autumn Guieb was outstanding to work with. I can,t thank her enough for her help.
1 People found this helpful.

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Christine W  
Official Response

Reputation Management Specialist of Finance of America Reverse Mortgage
Hi Martin, Thank you for taking the time to leave a review about your experience with Finance of America Reverse. I'm so happy to hear that Autumn was able to assist you in achieving your goals. Please let us know if there is anything further we can do for you!

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Frank M
8/14/2021
My wife & I are in our 80’s Toby Beers, FAR, made a potentially difficult procedure comfortable. His knowledge, patience & personality helped us proceed. Notary, Julie Salvato, was efficient, friendly & professional in leading us thru closing. I let friends & neighbors in Sun City Summerlin know of your service Thank you Frank Martin
1 People found this helpful.

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Christine W  
Official Response

Reputation Management Specialist of Finance of America Reverse Mortgage
Hi Frank, Thank you for taking the time to leave a review about your experience with Finance of America Reverse. We are delighted to hear that Toby was able to help you and keep you informed throughout this process. Please let us know if there is anything further we can do for you!

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Ellen
7/26/2021
We could not have asked for a more professional agent in handling our refinance. Ali was an outstanding agent and a perfect professional. He kept us informed throughout the entire process and answered all our questions along the way. He was an excellent agent!!!
1 People found this helpful.

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Christine W  
Official Response

Reputation Management Specialist of Finance of America Reverse Mortgage
Hi Ellen, thank you for taking the time to leave a review about your experience with Finance of America Reverse. We are delighted to hear that Ali was able to assist you in achieving your goals! Please let us know if there is anything further we can do for you.

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Playbilljudy
4/26/2021
Jason Chambers was my point man and he was exceptional. If it were not For him I probably would not have done this reverse. He always was responsive to my calls and very knowledgeable . Judith Pletcher
1 People found this helpful.

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Carolyn W  
Official Response

Customer Representative of Finance of America Reverse Mortgage
I am delighted to hear that our team was able to give you the tools and support to make decisions about your retirement goals. Finance of America takes pride in building relationships with our customers in order to give best in class service. Please let us know if there is anything further we can do for you.

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Joe L
4/19/2021
Our Rep. Nicole Blaine did an excellent job in helping us receive the increase to our Reverse Mtg. amount. Nicole is very professional in completing her duties in securing our loan. Everyone we dealt with including the closing notary were very helpful. Thank you all Joe Lynskey Newtown Square,Pa.
1 People found this helpful.

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Carolyn W  
Official Response

Customer Representative of Finance of America Reverse Mortgage
We appreciate the time you took to provide feedback and so happy to hear that our amazing team was able to help you achieve your goals! We value our customers and our relationship so please stay in touch and let us know if there is anything else we can do for you!

larrydavanzo
7/4/2020
Eric was extremely responsive and helpful in answering all of our questions.
1 People found this helpful.


Richard G
4/7/2020
Andrew went above and beyond to get this done. Kept me informed all along the way.
1 People found this helpful.


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Richard F
1/31/2019
Taylor Williams' diligence in staying in touch made all the difference in my choosing FAR. It remains to be seen whether, long term, a reverse mortgage will turn out to be a good decision, but at this point I am very satisfied with the help I received from Taylor and FAR.
1 People found this helpful.