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AmeriGlide Stairlifts Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
12 Customer Comments & Reviews - see all comments
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AmeriGlide is the nation’s leading online retailer of mobility equipment. Established in the year 2000 in Raleigh, North Carolina, AmeriGlide manufactures and provides mobility and disability equipment nationwide. Among the many products offered are bath lifts, patient lifts, and scooters. In addition to professional installation, AmeriGlide gives customers the option of installing their own equipment.
 
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How is AmeriGlide rated?

Breakdown

4.0/5
Cost and Maintenance
4.5/5
Features and Customization
4.0/5
Warranty
4.8/5
Customer Service

Overall Rating: 4.2 / 5 (Excellent)

As one of the top online manufacturers and distributors of stairlifts, AmeriGlides provides indoor and outdoor, straight and curved stairlifts for residential and commercial use. The company's affordable stairlift units can be professionally installed or consumers can opt to install the equipment themselves. AmeriGlide's factory reconditioned or used units are also a great alternative for people on a budget. And for additional savings, customers do not have to pay sales tax. See website for details.

AmeriGlide Lifts

Features and Customization - 4.5 / 5

AmeriGlide’s stairlifts are among the most affordable options in the market, with used units starting at $1054 and installation by a homeowner or handyman. Stairlifts are available for both residential and commercial customers. The equipment is built using U.S. manufactured components and is backed by a non-transferable warranty: 30 days for batteries, two years for component parts, and five years for the drive train.

Quick View

Lift Types
Curved
Straight
Heavy Duty
Outdoor
Commercial
Track Type
Slide Track
Lift Capacity
500 lbs.

Features

Features
Padded Seat and Backrest
Diagnostic Digital Display
Joystick Controls
Battery
AC
Armrest
Swivel Seat
Upholstery Color Choice
Foldable Chair
Made in USA
Call/Send Button
Safety Features
Battery Backups
Footrest sensors
Seatbelt
Switch Controls

Additional Services

  • Professional Installation
  • DIY Installation

AmeriGlide Contract & Plan Details

Warranty - 4 / 5

AmeriGlide offers new, used, and factory reconditioned units that are backed by a comprehensive waranty. With AmeriGlide, customers can finance the purchase of their stairlift through Paypal or with a special HUD-insured loan offerd in partnership with FirtsBank.

How to Buy

Contract Type
Used or Secondhand
Certified Refurbished
New
Financing Options Available

Contract Fine Print

AmeriGlide stairlifts may be returned within five business days of receipt for a refund less the following: All returned stairlifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit. All returned stairlifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199. Return shipping is the obligation of the customer. Please contact Customer Service at 800-922-3659 to obtain a Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process. Refused Shipment Policy: If a stairlift shipment is refused by the customer at the delivery address, the customer will be responsible for a minimum $700 fee to cover prep, handling, track, and freight charges.

Warranty Fine Print

All warranty claims must be reported to the dealer from whom the lift was purchased as they have responsibility for handling your warranty claim. The dealer is to contact the Service Department of AmeriGlide and provide the serial number of the lift along with a description of the events leading to the warranty claim. Dealers may charge for labor, service, travel, or other associated costs to make repairs, and such charges are not covered by this Limited Warranty. It is permissible to have any repairs or replacement work done as a result of any defects in material and workmanship by someone other than the Dealer under this Limited Warranty. However, the Limited Warranty does not cover any charges or expenses assessed by any such other person or company performing such repairs or replacement work. All parts used to replace defective materials must be genuine AmeriGlide parts to be covered by this Limited Warranty.

AmeriGlide Customer Service & Reputation

Customer Service - 4.8 / 5

As an online retailer leader, AmeriGlide’s products are easily purchased over the internet. Customers can measure their stairways by using the resources posted on the company website that include videos, step by step instructions, and a printable worksheet. Conversely, contractors can visit the home of the customer, except in the state of Oregon, to install the stairlift. For service and repairs, customers can contact AmeriGlide via the company’s toll-free number or can submit an online request form. AmeriGlide is not accredited by the BBB, yet holds a B+ rating with the organization and a 7.4 Trustpilot score.

Support

Company Type
Direct to Customer
Help & Support
Phone
Live Chat
FAQs

Reputation

BBB Rating
B+
Trust Pilot Rating
7.4 out of 10
Date Collected
2018-04-13

Certifications

  • Intertek (ETL)
  • Underwriter Laboratories (UL)

Company Profile

Full Name
AmeriGlide Stairlifts
Company Website
https://www.ameriglide.com/
Headquarters
3901 Commerce Park Dr Ste B, Raleigh, NC, 27610

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12 Customer Comments & Reviews

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T
Troy
9/28/2018
Overall for the price paid, I expected a system that was a little more refined, a lot of the components come together like an amature cobled this thing together in their garage to make it work. After installed it does work and seems to be adequately sturdy for its purpose. My lift arrived with the following problems: -Final Limit Error - I immediately called my sales rep Danny Efron for assistance and he quickly transferred me to parts, which went straight to voicemail, I left a message and now, 2 days later still no response. Apparently once they get your money they're out of the customer service business and you're on you own. Lucky thing I'm a retired... Read More

Steve B
3/20/2017
I paid $2,123 for a stair lift, I installed it according to the instruction sent with lift. IT DID NOT WORK, I called AmeriGlide 14 times along with the manufacture of product Harmar. I had to call another company to fix the item, and it took them 4 hours to make it work. AmeriGlide refused to pay to make the cost to make the item that I paid $2,123 for to actually work! Sad DO NOT BUY FROM THIS COMPANY!!!! They do not care and told me it was my fault it did not work.

Top Rated
Our Partner
  • Available in select locations
  • With 2,296 locations, Home Depot is the largest home improvement retailer in the US
  • Compact, ergonomically designed stairlifts come with several safety measures
  • Stairlifts provided by National Seating & Mobility
  • Four types of stairlift models, two straight and two curved
  • Installers are local, licensed and insured, and the company background checks everyone
  • Free staircase consultation (virtual or in-person)
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