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Acorn Stairlifts Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
31 Customer Comments & Reviews - see all comments
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Established in 1992, Acorn is a leading company specializing in the manufacture and installation of stairlifts. The company offers a free, in-home survey and quote valid for 12 months. The stairlift itself can be installed in a few days or as fast as the next day. Acorn’s innovative practices and attention to quality have paved the way to it exporting stairlifts to over 80 countries worldwide.
 
VISIT SITE
Call: (855) 374-7820

How is Acorn rated?

Breakdown

4.5/5
Cost and Maintenance
5.0/5
Features and Customization
4.5/5
Warranty
4.5/5
Customer Service

Overall Rating: 4.6 / 5 (Excellent)

Acorn Stairlift's commitment to quality, safety, and performance have earned the company's numerous awards. Acorn manufactures over 50,000 stairlifts annually that are sold worldwide. All three styles of stairlifts are easy to operate and comply with the European and international safety standards. Customers can easily request a free, no obligation in-home assessment and quote or ask to receive brochures or a DVD to research the products. Overall, Acorn might not offer the least expensive stairlifts, but if your budget allows it, their performance and warranty are well worth it.

Acorn Lifts

Features and Customization - 5 / 5

The company offers three models, the Acorn 130 for straight staircases, the Acorn 180 for curved staircases, and the Acorn 130 stairlift for outdoor spaces. Each staircase is assessed by a surveyor to guarantee that the equipment and installation are up to par. Acorn's stairlifts are independently tested to make sure that the equipment meets safety and quality standards.

Quick View

Lift Types
Curved
Straight
Outdoor
Commercial
Track Type
Slide Track
Hinge Track
Lift Capacity
350 lbs.

Features

Features
Padded Seat and Backrest
Diagnostic Digital Display
Joystick Controls
Push-Button Controls
Battery
Armrest
Swivel Seat
Foldable Chair
Call/Send Button
Safety Features
Obstacle Sensors
Footrest sensors
Seatbelt
Switch Controls

Additional Services

  • 24-Hour Repair Services
  • Free Staircase Assessment
  • Professional Installation
  • Maintenance

Acorn Contract & Plan Details

Warranty - 4.5 / 5

Acorn's stairlifts offers a standard 12-month comprehensive warranty that covers failure of any of the stairlift's components. If the product needs to be serviced, a service engineer will repair the stairlift free of charge. Customers who wish to extend their 12-month standard warranty can purchase additional coverage for a four year period. This plan includes a servicing agreement which ensures that a technician is available to visit a customer's home in as little as 24 hours.

How to Buy

Contract Type
New
Financing Options Available

Warranty Fine Print

Your Acorn Stairlift comes with a 12-month warranty as a standard. However, we can offer additional cover for a further four years, to keep your stairlift running smoothly and safely. Whether you choose a straight, curved or outdoor option, our Acorn Stairlifts come with a 12-month warranty as a standard. However, we can offer additional cover for a further four years to keep your stairlift running smoothly and safely. The most cost-effective way of giving your stairlift full cover is to take our extended warranty, which covers you for a further four-year period. This includes annual servicing, gives priority attention if assistance is required and covers all costs of repair. This includes annual servicing, gives priority attention if assistance is required, and covers all costs of repair.

Acorn Customer Service & Reputation

Customer Service - 4.5 / 5

Acorn Stairlifts' service begins with a free, no obligation survey and quotes valid for 12 months. In some cases, the stairlift can be installed the very next day. The company can also send customers a DVD, brochures, or they can call the toll-free number. Acorn Stairlifts has an A+ rating with the BBB with over 800 positive reviews. It's Trustpilot score could be improved, however. Finally, in addition to meeting the ISO certification, Acorn also meets all European safety standards, and the stairlifts are approved by The Arthritis Foundation.

Support

Company Type
Dealer Network
Help & Support
Phone
Email
24/7 Support
FAQs

Reputation

BBB Rating
A+
Trust Pilot Rating
3.2 out of 10
Date Collected
2018-04-16

Certifications

  • ISO 9001 (Quality)

Company Profile

Full Name
Acorn Stairlifts
Company Website
https://www.acornstairlifts.com/
Headquarters
7001 Lake Ellenor Drive, Orlando, FL, 32809

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31 Customer Comments & Reviews

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T
Tammy
11/6/2024
If I could do 0 stars I would! Buyer Beware- they rip off elderly people and their families-$4200 Our stairlift for my mother hasn't worked and still in first year of warranty- had servicer come out numerous times with the past 2 visits using the excuse that it was too dark to work on it. They send a clown out when no ones home he moves the chair and now the rail is damaged. Burning time and now telling me our warranty is up.

ckenny1007
8/2/2024
We have the Acorn stairlift and I called to have it removed as we no longer needed it. I was told they could remove it for $300 and they don’t take it with them. They leave it for us to get rid of. I’m a senior and the cost and weight of trying to remove it myself doesn’t work for me. Just beware if you ever need to get rid of it, you’re stuck paying for it and finding your own way to dispose of it.

B
Bonnie M
7/2/2024
I have had the stairlift for 21/2 months It broke and I was caught in the middle of the stairs with my leg caught between the chair and my wall. Called the company and their attitude was they did not care. It was 9 days before the could send out a service tech. Both my son and I talked to several “managers” without any help. The tech did finally come out today and could not do the repair as he did not have the part. I was told the only person who had the part was 100 miles away and now it would be another 8 days till it could be installed. My son asked to overnight the part nearby and they said they could not do that and even if they did there was no one available till next week on the... Read More

lindadonahue06410
5/28/2024
Many repairs and terrible customer service! Wait times for repairs can be anywhere from 2 weeks to one month. People who purchased this, need it, so wait time for repair is unacceptable!

Bob E
12/30/2023
I have had my Acorn Stairlift for about 16 months. The personnel are professional and the product has performed in general as intended. The problem was a failure and the upside panel (key and light) let go as it has a poorly designed support bracket that ultimately cost me $342.

V
Veronica d
1/30/2023
My chairlift is almost five years old and I couldn’t afford the yearly contract anymore and once that expired the main computer board burnt out Needless to say they charge 500 for a new computer and 250 service fee so now we are here left with no chairlift Worse company

currlyqueen0227
9/7/2022
They will not come out and fix your stairlift. They just give excuses. Horrible service. Do not buy one.

messicksam3
8/29/2022
CAN GET BATTERY REPLACE AND WILL RETURN NOT PHONES NO DEALERS IN SALISBURY MD

miadanny1.mc
8/12/2022
DO NOT PURCHASE FROM THEM! Only had our stairlift for 4 months and its falling apart! Mom was coming down the stairs with it when the lover safety cover flew out, called Acorn, took over 3 weeks for someone to come out, when they finally did they said it will cost $250.00 plus the service call! When supposedly it has a year of warranty, and it hasn't been 10 months for the free maintenance service. YET they expect me to pay! PLUS stairlift makes a lot of squeaky noises as you ride on it and is not stable. WOULD NOT RECOMMEND THIS, for anyone who is in need for either themselves or a family member. Only selected 1 star cause I had to in order to post my review, if not then I would not give... Read More

kaidenrahmanian
3/17/2022
Do not buy acorn chairlift horrible customer service They told me to throw my two year old chairlift out Seniors beware DO NOT BUY ACRON CHAIR LIFTS

Top Rated
Our Partner
  • Request a free quote online
  • 20 years providing stairlifts in the USA
  • Next day installation
  • Comprehensive 12-month warranty
  • Carries a maximum weight of 350 lbs.
  • Arthritis Foundation’s Ease-of-Use Commendation
(855) 374-7820
VISIT SITE

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