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1-800-PACK-RAT Storage Units Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
13 Customer Comments & Reviews - see all comments
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1-800-PACK-RAT is a portable storage and moving company that provides a simple and secure way to store and move personal belongings. There are over 50 locations in the company's national network of storage facilities as well as growing number of trucks and containers designed for safe long-distance moves.

How is 1-800-PACK-RAT rated?

Breakdown

4.5/5
Services
4.0/5
Security Features
0.0/5
Unit Types Offered

Overall Rating: 4 / 5 (Excellent)

1-800-PACK-RAT is an excellent storage solution for families, individuals, or businesses planning a short or long-distance move. The company's storage containers are all-steel and waterproof, and their patented chamber door technology even allows the unit to be used as an ozone chamber to treat smoke and water-damaged items. Although the company is neither a full-service nor a self-service storage provider, their generous offer and excellent additional benefits more than make up for what they lack. 1-800-PACK-RAT seems truly committed to providing outstanding customer support and helpful resources, even going as far as connecting customers with local moving crews through HireAHelper.

1-800-PACK-RAT Services

Services - 4.5 / 5

1-800-PACK-RAT provides all-steel, waterproof moving and storage containers in three sizes: 8, 12, and 16 feet. Although they don't quite offer full-service storage, they do transport their storage containers to their customer's location, allowing them to pack and load their belongings at their convenience. Once the customer is ready, the company either delivers the container to its new location or stores it in one of their numerous secure storage facilities until the client is prepared to receive it. 1-800-PACK-RAT's coverage area is extensive and their services include short and long-distance relocations as well as environmental restoration and remediation through their patented chamber door technology, which converts standard storage containers into ozone chambers that treat smoke and water damage.

Company Type

  • Full Service Storage

Coverage Area

  • AL
  • AZ
  • CA
  • CO
  • CT
  • FL
  • GA
  • IL
  • IN
  • KY
  • LA
  • MD
  • MA
  • MI
  • MN
  • MO
  • NV
  • NJ
  • NM
  • NY
  • NC
  • OH
  • OK
  • OR
  • PA
  • SC
  • TN
  • TX
  • UT
  • VA
  • WA
  • WI
  • DC
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Types of Storage Units

  • Business Storage
  • Student Storage

Unit Location

  • Exterior
  • Interior

Unit Size

  • 10x10
  • 10x15

Other Sizes

16-foot containers (about 10x15 with 6,000 lbs capacity), 12-foot containers (about 10x10 with a 6,000 lbs capacity), and 8-foot containers (8x8 with a 4,000 lbs capacity).
The above sizes reflect the units' dimensions in feet.

Additional Services

  • Moving Service
24-Hour Access
Climate-Controlled Units
Storage Calculator

1-800-PACK-RAT Pricing

Pricing - 4 / 5

1-800-PACK-RAT states they offer moving services for a nominal fee, including long-distance moving with expert help every step of the way. They also provide the first 30 days of rental, a no-cut lock, and $10,000 worth of contents protection for free. There are also several other levels of contents protection available through the company's website. Interested parties can contact 1-800-PACK-RATS for a free, no-obligation quote.
Free Quote
The above prices reflect the cost of a standard 10x10 unit.
Promotions
100% Satisfaction Guarantee

1-800-PACK-RAT Facility Features

Security Features - 4 / 5

1-800-PACK-RAT's warehouses have 24/7 video surveillance, automated sprinklers, secure doors, and efficient lighting. Customers can call the company 24 to 48 hours before they want to move their container and the company will move the unit to one their safe and car-accessible locations. Their facilities are also temperature- and humidity-controlled to ensure the optimal preservation of the items housed within.

Safety

  • Indoor/Outdoor Surveillance Cameras
  • 24/7 Video Surveillance
  • Controlled Access

1-800-PACK-RAT Company Reputation

Company Reputation - 4 / 5

Although not accredited by the Better Business Bureau, 1-8000-PACK-RAT holds an A+ rating with the organization based on only three customer reviews. They do have a stronger presence on Trustpilot.com, where they hold an 8.1 out of 10 (great) score based on overwhelmingly positive customer reviews.
BBB Rating
A+
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
2
Trustpilot Rating
8.1 out of 10
Date Collected
2018-03-06

Company Profile

Full Name
1-800-PACK-RAT Storage Units
Company Website
Headquarters
11640 Northpark Dr., Suite 200, Wake Forest, NC, 27587

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13 Customer Comments & Reviews

Loading Reviews ...
kev.spencer87
8/25/2023
Horrible service,Horrible customer service with too much deception and dishonesty. Never recommending this company to anyone,would surely never use again. Stay away from Pack Rat at all cost,nothing but stress!!


S
Sharon L
7/2/2023
The ONLY thing done on time was to take their payment. Our initial delivery on# 1) June14th didn't show until June 15th, though we had recieved a call telling us we were on the schedule for June 14th. The pick up of full pod on the 17th #2) shorted us a day to load it all and very stressful. We moved out of state and scheduled for June 27th as delivery. I recieved a call saying the pod was in the facility in Bridgeton, Mo and was on schedule for the #3) 28th-or 29th. Did not come on 28th and no call to us to inform us of any change, but they said either ..ok we wait. We then get a call saying it was scheduled for the 29th-30th as it did not come on the 28th . #4) On the 29th I get a... Read More


stephanie.servicefirst
6/26/2023
They are the worst! Paid extra for an AM delivery. It did not show in the AM so I called was assured the driver was going to call me and they graciously gave me the extra for the AM delivery back. Well called again and they are not even coming at all. So here sits all my items in the pouring rain! They do NOT care that I took off work and waited and hired people to move these items so they could be placed into the container as soon as it arrived. They told me to go put a tarp over it. They had my phone number they NEVER called me to even say they were having problems now they say it will be delivered tomorrow. BEWARE!!!!!


morrisd48
12/4/2022
Pack rat does a bait and switch. Their website states an 8 ft pod is $189/month plus $84 delivery. We were supposed to get $100 off the first month. Something doesn’t add up. They sent us an email that at delivery it would be $243.88 and each month after $260.85. They then told me it was $229/month. The fee still doesn’t add up because taxes aren’t $30/month. They are SCAMMING their customers!!!! I canceled.


Heather M
11/7/2022
Horrible. Kept changing my delivery date, no communication, corporate didn’t seem to care. F-


M
Mark
10/24/2022
Missed delivery date no call no show. When I called to find out what happened I was told I would get calls back. Not once did they call back after I had to follow up 3 more times. Horrible customer service, horrible delivery, not sure about the product as we never got it, was bad enough dealing with the company.


C
Chris
8/14/2022
Update: "Social media resolution team" followed up but unfortunately issue was not resolved. They said the warehouses had no official record of changing the lock. Apparently a couple calls constitutes an investigation and if its not written down - nothing could have happened. They kept saying "no evidence", "unfortunately, there is nothing else we can do" and "no one else I could speak to", and "max we could do" is to hire a locksmith and submit a claim for reimbursement. They asked for my pictures and refused to acknowledge the difference in before and after pictures. After significant resistance, I walked them through the pics to point out the 2 lock locations: one on the left... Read More


C
Chris
8/7/2022
Warning on using pack rat. They had REMOVED my prior lock (you would have to drill/cut it without the key) and CHANGED to a (same type but) different lock w/o my permission and never told me. I did a long distance move and storage Sacramento to Seattle. After my pod was delivered - when I tried to open the lock, key wouldn't fit. After trying to figure out why - i noticed from pictures I took that the lock is DIFFERENT. It was in a different location and facing the other direction than when I had it picked up (confirmed of course its the same pod container). Perhaps they thought the customer would think they have the wrong key and just cut it. Needless to say I'm very disturbed & beyond... Read More


duskymom
11/8/2021
We packed our Pack Rat storage containers/units, three of them, and had no problem with them picking them up in Larkspur, CO. We told them we would be storing our stuff at least a year, probably more, while we travel the nation; then we'd be relocating to the Pacific Northwest sometime in 2021. We were not warned that they had limited delivery in the PNW. Here we are in Eugene, Oregon 22 months after leaving Colorado, and we called to get our three storage containers delivered only to be told they don't deliver here, but we can go unpack the units 130 miles away. Eugene is Oregon's third largest metropolitan area. It is not unreasonable to expect them delivered to our home. We paid $6700... Read More


dmmock
8/20/2021
This company fails to explain the additional costs of storage and fuel surcharge. The original quote will be low but beware of the hidden charges and fees. We have yet to see if they will deliver our pods on time and when we requested.



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