Southern Pest Control - Termite Control Review

Southern Pest Control is a Virginia-based pest management company that specializes in residential areas, small offices, and individual businesses.

Established in 1970, the company has helped over 30,000 properties in Georgia, Maryland, Texas, and Virginia with their pest problems, offering efficient services that include mosquito, fly, cicada, stink bug, fire ants, and termite control.

Southern Pest Control utilizes an eco-friendly approach that follows best industry practices, is accredited by the Better Business Bureau (BBB) and is certified by the National Pest Management Association (NPMA).

FEATURES AND SERVICES

As a residential and individual business pest control specialist, Southern Pest Control has offered their services to home and small business owners for 49 years and counting. The company has a smaller service area when compared to other pest control companies, being available only in Georgia, Maryland, Tennessee, Texas, and Virginia.

However, what Southern Pest Control lacks in size they make up with service quality and range since their services include termite, mosquito, stink bug, boxelder bug, cicada, and fire ant control, as well as fly prevention, bee/wasp/hornet removal, and pet lovers’ services.

The company offers customers a flexible, cost-effective approach to pest control, with adjustable monthly payments available, no interest or finance charges, multiple-service discounts, coupons available on their website and Facebook page, and a 100% money back pest-free guarantee.

Southern Pest Control also aims to simplify customer service with their on-the-hour appointments and their dedicated 12-hour Monday to Friday customer support. One of the most exciting features of Southern Pest Control is their referral program as it benefits both the referrer and the referred. Existing customers get $50 in cash or as a discount when they refer someone, and the new customer gets $25 off their first service for being referred.

Benefits also increase for every new referral: after a third referral becomes a client, the referrer’s bonus doubles to $100 for the next nine referrals, and in the tenth referral, the client receives a $250 bonus.

Additionally, the referrer receives a free specialty service on the 5th and 10th referral, amounting to $400 and a free service by the 5th referrals, and $1,050 and two free services by the 10th.  

SPECIALIZING IN RESIDENTIAL PEST CONTROL

Although Southern Pest Control’s services are available for small businesses, offices, and warehouses, its main focus is to help homeowners solve their pest control problems.

The company began as a residential pest control service in the 70s and has continued this tradition throughout the years, offering flexible paying methods and a variety of services that adjust to customers and their homes.

Southern Pest Control offers a one or two-year general pest control program that includes an annual inspection and a pest-preventive service.

Once a year, the company goes to your home and examines for any possible pest infestation such as  ants, roaches, spiders, crickets, centipedes, millipedes, carpenter ants, scorpions, silverfish, earwigs, rats, and mice.

If no pests are found, the company does a preventive treatment around your home to ward off any potential threats. Afterward, the company works on a “service when you need it” basis, meaning that they will only treat your home when there is an actual infestation.

This is different and cheaper than other pest control services since it’s customary for companies to offer expensive monthly or quarterly pesticide applications as part of their pest control program.  

Southern Pest Control’s when-you-need-it service helps them keep prices low, so much so that they encourage you to compare prices with those from other companies once you receive your quote.

Additionally, Southern Pest Control offers specialty services for homeowners that follow the same method as their general pest control program: it includes a preliminary inspection, preventive treatment, and a follow-up application when needed.

Specialty services include termite, mosquito, flea and tick, fire ant, stinkbug, box elder bugs, fly prevention, and cicada services. Other specialty home services include pet lovers’, pantry pest, and outdoor party service.

TERMITE CONTROL SERVICE AT SOUTHERN PEST CONTROL

Southern Pest Control knows that, on average, termites cause $5 billion in damages each year, so it provides customers with an affordable one- to two-year termite treatment service that is cheaper than the industry average, since it follows the company’s “service when you need it” approach.

On average, customers who subscribe to Southern Pest Control’s termite service pay an initial inspection and an annual fee of $138, which includes a preventive care service and the necessary pest control treatment only when an infestation is present.

Southern uses the pesticide Termidor® to treat termites and will treat and retreat your home as much as necessary until the infestation ends.  

100 % MONEY BACK GUARANTEE AND DISCOUNTS

Southern Pest Control offers a 100% money back guarantee on all of its pest control and specialty services, including termite, tick and flea, pet lovers’ and entry point elimination, so if the company cannot keep your residence substantially free from all the pests it covers, it will give you a full refund.

However, the key word on their statement, “substantially free,” is somewhat ambiguous, meaning that your refund will depend on what the company determines as “substantially free.” To prevent any unwanted surprises, we suggest that you contact Southern Pest Control directly to ask about this guarantee.

EXACT TIME APPOINTMENTS

It’s typical for pest control companies to schedule a time window for customers, where they wait for a certified company technician to come and assess their home. It’s also typical for said technicians to show up in between that period or not at all, making homeowners wait impatiently without reason and forcing them to reschedule.

Southern Pest Control does away with this through their exact-appointment system, which schedules assessments and treatments on the hour rather than on a given timeframe. Customers who call in can choose what time they want to schedule their appointment, and a company certified technician will show up at the exact hour, making the scheduling and waiting process as easy and convenient as possible.

Southern Pest Company achieves this through a customized software system that lets them route, schedule, and track appointments, ensuring on-time scheduling. Additionally, the company manages and supports its dispatched technicians with GPS mapping, so they arrive at appointments on time.

CUSTOMER SUPPORT

With monthly billing, bundled services, exact-time appointments, and online and phone support, Southern Pest Control does its best to make their customer’s experience as hassle-free as possible.

If you want to pay in monthly installments, Southern Pest Control lets you do so in up to 8 installments for their one-year plan and 18 for two years, without adding any interests or financing charges.

Prices are reduced whenever customers choose their two-year plans and, if they bundle different services, including initial inspection, and termite, pest control, and pet lovers’ services.

Additionally, customers can choose to pay online, review balances, service and payment history, and check current payment due by creating an online account on the Southern Pest Control website. This gives customers the freedom of managing their payment and billing while freeing them from having to keep track of anything on paper.

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