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Terminix Termite Control Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
54 Customer Comments & Reviews - see all comments
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Description

Terminix has been leading the fight against termites and pests since 1927. They offer customized plans to protect and rid your property of termites, insects, bugs, rodents and other pests.

Not to mention they offer free inspections and 100% satisfaction or your money back — guaranteed.** And they don’t stop there.

In fact, Terminix provides whole-home solutions, such as insulation, moisture control and crawl space floor support services, too.

BBB Rating

A+

Age of Company

89

States Served

47

Residential Services

Yes

Commercial Services

Yes

Types of Services

For nearly a century, Terminix has been one of the leading pest control companies — currently serving 47 states across the country.

They offer a wide range of treatment and prevention solutions, including a one-time treatment program and an annual termite control plan.

The best part? They customize the termite control program to best suit your residential and business needs.

And, for qualifying residential homes, they offer the strongest guarantee in the business.

Emergency Services

Yes

One-Time Treatment Available

Yes

Annual Termite Plan

Yes

Preventive Services

Yes

Additional Services[1]

Yes

They do not cover areas in Alaska, Montana, Vermont, North Dakota and South Dakota.

Types of Termites

Having Terminix on your side means you’re protected against both subterranean and drywood termite species.

Subterranean Termites (including Formosan)

Yes

Drywood Termites

Yes

Customer Support

As far as Terminix is concerned, it’s not enough to offer The Ultimate Protection Guarantee — the strongest guarantee in the business — for qualified residential homes.

They also offer an easier way to manage your concerns and requests with their online account management option and FAQs. And the company prides itself on providing hassle-free service with 24-hour customer support assistance to all their clients.

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association.

To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment.

One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safe for the environment, people and pets.

And their attic and crawl space insulation is ENERGY STAR certified, meaning it’s been proven to reduce heating and cooling costs by meeting strict energy efficiency guidelines set by the U.S. Environmental Protection Agency.

Plan Details

Terminix offers both one-time and regular service plans for your termite control needs. Installation fees may apply for some services, but they’re happy to provide free inspections and evaluations.

They’re also so confident in their customized services, that they’ll come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.**

Installation Fees

Yes

One-Time Service Cost

Yes

Contract Required

Yes

Cancellation Policy

Yes

Seasonal or Long-Term Contracts

Yes

Privacy Policy

Yes

Warranty

Ultimate Protection® Guarantee,* for qualified residential properties

Instant Quote

Yes

Termite Control at Terminix

We would definitely recommend Terminix because it offers some of the most comprehensive termite control services around. They serve residential and commercial property owners in 47 states — one of the most extensive in our reviews.

And they provide the strongest guarantee in the business for qualified homes with their residential termite services — the Ultimate Protection Guarantee.* 

They also offer additional whole-home solutions, such as insulation, encapsulation, moisture control and crawl space floor supports.

Above all else, they’re committed to making it easy for their customers to request free evaluations and manage their services through their website and toll-free hotlines.

[1] Additional service offerings include: pest control, mosquito control, rodent and small wildlife control, bed bug treatments, bird control, insulation services, encapsulation services, crawl space floor support installation, moisture control solutions and more.

* ULTIMATE PROTECTION GUARANTEE (UPG) IS AVAILABLE FOR QUALIFYING PROPERTIES ONLY. Limitations apply. Not available in all areas. For complete terms, including coverage areas, call 1.800.837.6464.

** If within 30 days after an inspection or treatment you aren’t totally satisfied, we will refund the treatment or coverage charges, reimburse any prepaid services and cancel your plan.

The Ultimate Protection Guarantee and 100% Satisfaction Guarantee may not be available at franchise locations.

If you'd like to do some more research, you can read our review of the 10 Best Termite Control Companies of 2018.

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54 Customer Comments & Reviews

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J
John P
6/27/2017
Inspector never showed up for his pre-scheduled appointment today. No explanation. No apology.

T
Tom
6/21/2017
They don't even keep there appointment I waited all day and no show..So I called Dr.Jay's pest control and he came out the same day and took care of the problem. Thank you Dr. Jay's pest control

D
Dennis B
5/30/2017
We have had a terrible experience with Terminex out of Chattanooga Tenn , not showing up after making apps mutiple times , if you call there # you'll get a 30 minute wait to get a real person on the phone then they say someone will call you ., well don't expect that either . Will never use them again

H
Henry
5/30/2017
This company sent the guy to my duplex for inspection. He did not do anything, just take a look out side and in side. However, the other unit could not get in side due to the tenant could not get home on time. He tell me to call the company to reschedule, I ask him for the company phone number, He told me he did not have the number. He does not have even the business card. The way he talk and service is very impolite. He did not care about customer. I suggest the company should fire this guy in other to keep the company in excellent service.

Y
yamamotoron
5/23/2017
I can't honestly recommend this company to anyone because of their lag time in responding to my online request for an estimate. It took two weeks before someone called and by then another company already did the job.

Sandra R
5/7/2017
I would not recommend Terminex to anyone. I had a free initial inspection for termites. Two inspectors came out to look at my house. They both said they found no evidence of termites. So I went ahead and ordered and paid for the added insulation in the attic. I decided about six weeks later I would go ahead and get a second look from another termite company. They found evidence of termites. I called Terminex back and had them come out to re-inspect the suspected areas of the home. On the relook they said their first inspectors were wrong and they found evidence too of termites. Terminix does not stand behind their inspectors, they simply said it was human error. But just think if... Read More

K
Karen
4/29/2017
I contacted them and set up an appointment to come inspect a building I have. They did not show up or call. Craig said he did not have my number in his handheld. I called the night before he never answered. He did state he could come when i was not home if i left gate unlocked. Craig ask me if the lock was key or combination. Unacceptable. I found them to be unreliable.

Kat C
4/23/2017
I had an appointment for an inspection scheduled for Saturday between 8am - 12pm. On Thursday they called to confirm the appointment day and time. I waited around until Noon and never saw anyone, never received a phone call, text, email nothing! It's now Sunday and I still have not heard anything from them!! How can they possibly be rated #1 with such atrocious service!

B
Bill P
4/14/2017
I've used Terminix for 3 years now for both termite guarantee and general roach & ant control. On a recent bug control visit, there was damage to my cooktop (the top surface cracked) requiring that the cooktop be replaced. The house and service was in between renters, the cooktop was not damaged when performing the move out inspection. The only people who entered the house during that time were the folks from Terminix. When asked about the damage, Terminix would not own up to the damage. I switched providers.

Tom L
4/10/2017
They started off great. But the longer we used them the less we saw of them Finally when the went nearly two years without service we canned them

Top Rated
Our Partner
  • $100 off termite protection plan when you call today
  • Full range of pest control services including termites, other insects, rodents and wildlife
  • Nearly two decades serving Florida customers
  • Service area includes 10 Florida counties 
  • Employs Sentricon termite elimination system
  • Free re-treatment if termite problems continue
  • 30-day satisfaction guarantee with one-month refund 
  • Up to $1,000,000 repair warranty for termite damage post-treatment
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