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AXA Travel Insurance Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
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AXA Travel Insurance is provided by AXA Assistance USA, the Chicago-based branch of a French multinational insurance company headquartered in Paris. It provides a variety of travel insurance coverages to individuals. Policies are underwritten by Nationwide Mutual Insurance Company and United States Fire Insurance Company.
 
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How is AXA Travel Insurance rated?

Breakdown

4.5/5
Coverage
4.2/5
Extra Benefits
4.8/5
Financial Strength
4.7/5
Price & Reputation

Overall Rating: 4.5 / 5 (Excellent)

AXA travel insurance covers a wide variety of travel-related losses, including luggage damage and theft, medical issues, and trip interruption. Its adventure travel policy is especially robust and not only covers traditional adventure activities but also reimburses policyholders for sports equipment rentals and lost golf days. One of the unique features of AXA travel insurance is that it does not impose deductibles on its insureds. Further, the company's American underwriters are in very solid financial shape, which should assure policyholders that the 203-year-old firm will be able to make good on claims in any economic climate.

AXA Travel Insurance Plans & Coverage

Coverage - 4.5 / 5

AXA's website provides a helpful outline of the company's four travel insurance plans, which allow consumers to make side-by-side comparisons. As with all travel insurance policies, travelers should read carefully to clarify which reasons for trip cancellation are accepted and which are not. The company provides a competitive array of medical and baggage benefits for their insureds. It also provides a well-designed adventure travel package that offers higher coverages for baggage delay and reimbursement for lost days of diving, skiing, recreation, golf, and equipment rental, as well as a modest benefit for search and rescue expenses.
Available Plans
Comprehensive
Trip Cancelation/ Interruption
Medical
Baggage
Accidental Death
Trip Cancellation/Interruption Coverage
Injury/Illness/Death of Traveler
Injury/Illness/Death of Non Traveling Family Member
Natural Disaster at Destination
Tour Operator/Airline/Cruise Line Ceases Operation
Terrorism/Evacuation at Destination
CFAR Coverage (Cancel for Any Reason)
Emergency Medical and Emergency Transportation Coverage
Doctor, Hospital, or Other Licensed Provider
Dental
Emergency Medical Evacuation/Repatriation
Baggage Coverage
Lost/Damaged/Stolen
Baggage Delay Coverage

Emergency Medical Coverage Details

Emergency Medical Pre-Existing Condition Coverage
Maximum Emergency Medical Reimbursement
$0
Maximum Emergency Medical Evacuation Reimbursement
$0
Deductible for Emergency Medical Coverage

Baggage Coverage Details

Maximum Baggage Reimbursement
$0

AXA Travel Insurance Financial Strength

Financial Strength - 4.8 / 5

AXA's travel insurance policies in the United States are underwritten by Nationwide Mutual and administered by AXA. We therefore focus on Nationwide's financial strength as being most relevant to consumers. Nationwide's solid ratings by the top three financial analysis firms should assure consumers that there are sufficient financial assets available to pay out in the event they have a travel insurance claim.
Underwriter
Nationwide Mutual Insurance Company
Standard & Poor's Financial Rating
A+
Moody's Financial Rating
A1
AM Best Financial Rating
A+

AXA Travel Insurance Price & Reputation

Price & Reputation - 4.7 / 5

AXA has been ranked as the #1 global insurance brand ten years in a row by INTERBRAND, a global brand analysis firm. Although AXA Travel Insurance is part of a large international insurance company, there isn't much information available about its reputation with travel insurance consumers. It has an A+ rating with the BBB and only a small handful complaints against it in the last three years. There is no TrustPilot data on the company's American branch. The company does post some positive customer testimonials on its webpage and we encourage people who have AXA policies to leave their comments about the company below.
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
0
Date Collected
2019-01-25

AXA Travel Insurance Customer Assistance Services

Extra Benefits - 4.2 / 5

AXA provides 24/7 multilingual support to its policyholders and provides physician referrals worldwide. There is also a live chat option on its website. The company offers concierge services which include advice on travel planning, recommendations of attractions and accommodations, and assistance with reservations.
24/7 Support
Mobile App

Travel Assistance Services

  • Translation Services

Emergency Medical Assistance Services

  • Physician Referral

Concierge Assistance Services

  • Restaurant/Event Referral and Reservation
Homepage URL
https://www.axatravelinsurance.com
Company Phone
(855) 327-1441
Headquarters Address
122 S Michigan Ave #1100, Chicago, IL, 60603

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Customer Comments & Reviews

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Orest T
10/10/2023
This insurance policy is not worth anything. I bought it for a trip. There is a situation with a medical emergency and ongoing care. I called all of the numbers on the information that was given to me for contacts. It was an endless cycle of recordings. After 2 hours, I finally found a number on the website where someone answered and tried to help. I was told that the information on the policy I had, which I bought through the Company I purchased my airline tickets from, was outside the system. So, there was no information on the AXA system: this is as if I don't have a policy. I was told that I needed to speak with that Company. I finally talked with that Company, who told me they... Read More

C
chris
11/14/2021
Please be advise not buy this insurance AXA travel insurance especially when you traveling out of the abroad. I bought a Premium package and traveled abroad when i get sick and hospitalized they couldn't help. when i came back file claim and it took them 4 months to denied the claim after submitting all documents requested. They are scam

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ΩmegaMan
2/12/2020
To purchase the `Cancel For Any Reason` can only be done if one is within 14 days of the initial trip deposit placed on the trip. Otherwise the 1 million medical evacuation is a good value if travelling distance is greater than a 2 hour trip from the US.

lmiller038
11/22/2019
Horrible, horrible experience using this travel insurance company. I used the TravelInsurance.com marketplace to purchase coverage for a $10,000 trip to Greece in September. I used the marketplace options to narrow down the policies to all include the "Cancel for Any Reason Coverage" so that I would have extra coverage. Chose a platinum plan with AXA Assistance, thinking it had the cancel for any reason coverage that I had checked off in the marketplace options. It was only after filing a claim that the company told me this was an "optional add-on" and that I hadn't chosen the add-on. At no point was I ever given the option to add it on though, and my initial reading of the policy language... Read More

A
Alex R
10/28/2019
Customer service was alright, however, great coverage if your bags are delayed.

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