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Medjet Travel Insurance Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
6 Customer Comments & Reviews - see all comments
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Medjet is not actually insurance, it’s an international air-medical transport and travel security program that operates on a membership model.

They provide air medical transportation to members who are hospitalized more than 150 miles from home, getting them home, to a hospital of their choice, for continued inpatient care.

Medjet has access to over 250 air ambulances at 50 dispatch locations all over the world, and offers 24/7 assistance over the phone.

Medjet

An excellent choice to consider

While the medical component of travel insurance is meant to cover any hospital bills abroad, the medical evacuation coverage of most policies is typically very (very) limited.   Insurance typically will only get you moved only to the “nearest acceptable facility” that can treat your illness or injury, but that’s likely where you’ll then stay. Which may mean months of recovery in a foreign country, or a $30,000 - $180,000 bill to get home, just because you want to recover at home.

So Medjet is our top choice for anyone looking for medical evacuation coverage.  

Medjet is the industry leader in medical transport, forging a global network of air medical transport affiliates and security providers over the past 26 years.  The company most notably differentiates from other players in the market through its commitment to arrange air medical transfer to the member's home country hospital of choice (not just "nearest acceptable"), regardless of “medical necessity”.  It works domestically as well as internationally.

At any given time, Medjet has access to more than 250 private air ambulances and commercial medical escorts, as well as specially trained emergency medical and security personnel, ready to launch from both domestic and international locations 24/7.

The company most notably differentiates from other players in the market through its commitment to arrange air medical transfer to the member's home country hospital of choice (not just "nearest acceptable"), regardless of medical necessity.  

Air Fleet

Medjet currently partners with 250 private air ambulances in 50 locations across the world. This ensures prompt and quick access to transport in a medical emergency. Minimum aircraft accommodations allow for one critical patient, one family member and medical personnel.  

Medjet requires all aircraft to be twin engine with a minimum of two certified pilots for each aircraft. All affiliates are also required to comply with Medjet liability insurance policy, ensuring all patients recieve service regardless of air transportation costs.

Plan Details and Differentiators

No transport costs limits

No deductibles, no claim forms

Covers pre-existing conditions (up to age 75)

Transfer to a home hospital of your choice 

Hospitalized more than 150 miles from home – minimum for transfers

No medical necessity – transfer to another hospital of their choice in their home country even when facilities are considered adequate.

What’s included with MedjetAssist:

  • Worldwide air medical transport
  • Medical monitoring/ consultation
  • Telephone interpretation
  • Emergency message relay
  • Legal referrals
  • Travel, health and safety precaution information
  • Transfer of mortal remains

What’s included with MedjetHorizon:

MedjetHorizon brings you all the medical transport benefits of the MedjetAssist Membership, plus 24/7 access to a crisis response center for a wide variety of safety threats while traveling.

Veteran security experts can provide crisis consultation and coordinated in-country response services related to:

  • Violent Crime
  • Disappearance
  • Terrorism 
  • Political Threat 
  • Natural Disaster 
  • Kidnapping for Ransom 
  • Blackmail and Extortion
  • Hijacking 
  • Wrongful Detention
  • Pandemic

Medjet Horizon is a global rescue travel protection program does not rely on hard triggers but one that places members in control of their personal safety and security.

Medjet Horizon Benefits

  • Medical transport benefits
  • 24/7 travel security and crisis response
  • Specialty hospital transfer
  • Personal travel advisories
  • Emergency medical cash advance access (some hospitals abroad require cash payment upfront before they will treat someone, even in the case of an emergency) 

Fine Print - both membership types

There are certain limitations in areas covered particularly those with travel restrictions imposed by the United States Department of State.

Regular membership allows up to two medical transport per membership year except for repatriation transports involving multiple enrolled family members requiring simultaneous repatriation.

Transport restrictions are imposed for individuals suspected of having or have been diagnosed with Biosafety Class Level 3 and above illnesses or diseases by the Center for Disease Control or the National Institutes of Health.

Medjet Summary

If you are interested in the optimum protection in the eventuality of accident, illness, or safe concerns while traveling, Medjet offers services and flexibility that far outpace what you get with a travel insurance or emergency medical evacuation insurance plan.

Medjet comes highly-recommended because it offers the best coverage and does not place cost limits on its transport services.

It even offers members the option of transferring to a hospital of their choice when adequate facilities are available in their location.

While other companies pose restrictions in terms of facilities to cut their transportation costs, Medjet gives members the freedom to choose to recover at home.

Overall, a great complementary membership to a travel insurance policy.


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6 Customer Comments & Reviews

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wcpitcher
9/22/2022
I don't have any concern about Medjet's services (yet), which are to coordinate your return should you become hospitalized while traveling. Convenience doubtlessly, but not rocket science. Medjet is similar to companies like Emergency Assistance +, and others. I do have a giant problem with Medjet's costs which are about double those of competitors like EA+. And Medjet's cancellation and refund policies are rather strict. So, best to shop around before committing to Medjet. One should be able to access EA+ and similar companies to Medjet through AARP and AMAC.

Medjet  
Official Response

Marketing Team of Medjet Travel Insurance
The reason EA+ is less expensive, if you carefully read their terms & services, is that they will provide transport only if it's deemed "medically necessary". They also describe their return home as via "an airline ticket". People join Medjet because they want to be moved to a hospital at home REGARDLESS of "medical necessity" and other clauses. We move you home just because you want to be treated at home. We are actually the only company of our kind recommended by, and available through, AARP. We are also the program of choice for just about every luxury travel agency, organizations like Morgan Stanley and the NFL, and we count all of the top travel writers and editors, who can choose any program they want, as members.

J
James S
1/19/2021
I was at the Mayo Clinic for a knee replacement in June. The day after I was discharged, my wife Jenny had a major heart attack, then had a stroke soon afterwards. We live in Wheeling WV which is near Pittsburgh, and once St. Mary’s told us Jenny was to be discharged, we had to figure out how to move her there. The hospital social services office contacted MedJet for us. After confirming Jenny qualified for the transfer MedJet promptly made arrangements. The air ambulance flew into Rochester MN, sent its people to Jenny's hospital, rode in the ambulance to the airplane, put her in the airplane, flew her to Pittsburgh, rode in the ambulance to the rehabilitation center and made sure... Read More


George N
11/29/2019
My name is George N and I was recently injured while on a very remote island between French Polynesia and New Zealand. It took me several days to travel back to a hospital. My family and doctor notified Medjet that I was on the way to Papeete, Tahiti to be admitted to a hospital and would like to be transported back to the Atlanta Georgia. My doctor at Mayo Clinic and at Piedmont Atlanta spoke with Medjet with ease . Once I was admitted to the foreign hospital Medjet made plans to send a nurse to assist me back to the US. I had several conversations while in the foreign hospital with staff at Medjet and they were all wonderful and very helpful. A wonderful nurse was sent who had... Read More


T
Terence C
4/18/2019
We were brought home from a hospital in another country and delivered to the hospital that we needed to be in six hours later, pillow to pillow. A Medjet membership card and one phone call is all it took. No paperwork, no bills. Guess what’s in my wallet every time we travel! Thanks again Medjet! You got us home!


J
Janet H
3/28/2019
When my husband fell on a cruise, he was taken to a local hospital as soon as the ship docked in Aruba. There was no way I wanted him operated on there, but our insurance was not much help (although it did eventually pay for the hospital), thank God for Medjet. Their team made arrangements to get him home, showed up, put him in an air ambulance (I got to go with him!) and got him to our hospital at home. It was so smooth and the team was fabulous. We almost didn't buy the coverage but our travel agent insisted...we are FOREVER in her debt, as well as Medjet's. The hospital in Aruba he was in was ok, but definitely NOT the place I wanted him to have surgery in.


A
alan k
12/15/2016
When I had a detached retina in Cambodia and contacted Medjet Assist as a member of their service organization, the company initially refused to provide any support at all. Th ebasis of their response was that in the USA retinal re-attachment surgery is done in out-patient facilities normally, and they restrict their evacuation services to medical issues that IN THE USA require hospitalization.They made this determination with no physician review of my overall medical history, despite my having a letter from the local opthalmologist stating I needed urgent care in hospital but that none existed in Cambodia to treat retinal detachment, and I should immediately leave the country for... Read More



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