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RoamRight Travel Insurance Review
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12 Customer Comments & Reviews - see all comments
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RoamRight, a trade name of Arch Insurance Company, is an international travel insurance provider offering competitively-priced, quality coverages and related services in all fifty states and the District of Columbia.
The company, which affirms its commitment to providing outstanding customer support through highly experienced travel insurance professionals, holds an A+ (Superior) rating with A.M. Best.
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12 Customer Comments & Reviews
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Worst customer service ever!!! Ever! Stuck to script and didn't answer any of my questions. Kept repeating the same verbiage rather than actually helping me. Wouldn't recommend them and wouldn't use them except that my tour group uses them. And this happened twice, both via email and online chat!
DO NOT use RoamRight, which should be called WeWillScrewYou travel insurance. We purchased CFAR for a trip which had to be cancelled due to COVID-19. RoamRight refused to reimburse the cost of our airfare, which were non-refundable tickets we purchased because we had travel insurance. Furthermore, RoamRight repeatedly dragged their feet, and only when I demanded they reimburse did they decline payment. They went one step further and lied by saying Delta had agreed to reimburse my airfare (not my traveling companion's). Delta has NEVER reimbursed me. My traveling companion submitted her request to Delta and just today received a refund for her airfare. Do not waste your money with... Read More
We purchased Cancel For Any Reason travel insurance for a trip/cruise from the US to Thailand. The trip was in April, 2020. In mid March we changed our minds and cancelled the trip. After 3 Months Roam Right denied all claims, refusing to refund a cent. We had an awesome travel agent, thank goodness. Yesterday, Singapore air finally refunded the airline tickets.
This CFAR insurance cost over $1,500 and was a complete waste of money.
BEWARE- read your ENTIRE policy before purchasing. We purchased travel insurance through Roamright. We were to leave on a Tuesday, but due to a tropical storm, the airline rebooked us to leave on Wednesday. I went through the trouble of submitting the claim due to the trip delay after we returned, spending several hours getting the paperwork submitted. They rejected the claim- stating that travel insurance is generally misunderstood and the policy stated that coverage begins at 12:01am on the date you depart on your first travel arrangement (or alternate travel arrangement). So since we were delayed by a day, and didn't actually leave until Wednesday, the coverage did not start... Read More
I basically threw away $ on this insurance policy and likely every travel insurance policy I've ever purchased. We missed a train due to a delayed flight to Madrid. Upon our eventual arrival to the train station, we were told that the train tickets were nonrefundable and we'd have to purchase new tickets while forfeiting the old ones. We had no choice but to do that. I filed a claim upon my return. I went through all the hoops of getting the paperwork and documents needed. RoamRight denied my claim because we weren't delayed for 6 hours. Mind you, we still missed our train and the flight was still delayed, but not as long as the policy said it should be. So we wasted money on the... Read More
This is the worst insurance company that I have encountered. I purchased Arch RoamRight's Travel Insurance to cover unexpected spending in my trip. The Benefit Limit for Trip Interruption is $5,000. My trip was interrupted that a flight could not arrive in time to take me to the next destination. I had to purchase new flight tickets more than $3,500 due to this interruption. After submitting my claim, Arch RoamRight promised me that they could send me a reply in one month. However, they mailed me a cheap envelop in 45 days after several calls from me. They REFUSED to compensate my spending! What the heck? Arch RoamRight, is your insurance crap to provide ZERO COVERAGE although... Read More
I had an unpleasant experience recently with Roamright – the travel insurance company. I bought a policy about a week before the New Year’s Eve cruise. I received a policy number and the declarations from them. I thought I was covered. Turns out my credit card was never actually charged. Which means the policy never went into effect. There seems to have been a problem with their service. Repeated emails to Roamright have been ignored.
Don't by travel insurance offered by Roam Right/ ARCH INSURANCE- BEWARE. I have had to file a Mich Insurance Commission complaint because they denied my baggage loss claim. They said they contacted Amazon when I provided receipts for my purchased and Amazon told them I had returned items. Amazon said and verified in a letter that they would never this info to anyone- However, this was their reason to deny my claim. Arch outright lied to avoid paying the claim. I have filed a claim with the Mich Insurance Commission. Arch continues to lie in response to their request by making false statements about the receipt I provided confirming travel, where I lived and about me refusing to fly to... Read More
i went to rent a car ,got there insurace... my visa wouldn't let me me because of people taking advantage of c/c fraud..i.e. not returning rental car's on time ...thus visa having to pay ...couldn't get my money returned form them...
My son had to postpone his trip due to a medical situation and RoamRight covered the additional cost quickly and with zero hassle. I would use them again.
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