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World Nomads Travel Insurance Review
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30 Customer Comments & Reviews - see all comments
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WorldNomads began as a personal website in 1997 and has since evolved into one of the most innovative travel insurance companies in the market, offering flexible policies for long-distance travelers and backpackers.
Their insurance plans are specifically designed for independent travelers planning to engage in adventurous activities and wanting to ensure themselves and their gear.
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30 Customer Comments & Reviews
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ABSOLUTELY AVOID this company. We bought a comprehensive policy to cover us in December '21, and we got quarantined in Iceland. We couldn't reach them by email, by phone, nothing. You just get a run around and even after we got back after 2 weeks, still no response or help, whatsoever. You will waste your time and money. They seem to pay these influencers, travel junkies, and bloggers for promotion. It's an absolute racket.
We learned the hard way that this a scam. The organization is misleading and will take any steps to make sure they find a reason to avoid your claim. They will never refund you for anything, even what falls within the claim, so you are better off not paying for insurance.
Can I give fewer than 1 star? Avoid World Nomads. They are a fraud. The only ones who like them are the travel bloggers they pay to write positive reviews. Their price is cheap, and you get what you pay for. I bought their insurance for a trip to Costa Rica. The day before my flight, I went for a covid test to return to the US, and tested positive. I felt well and thought it was a false positive. It was positive a second time and I was quarantined in Costa Rica. I had to pay for transportation, a covid hotel room, food, a doctor, etc. I called World Nomads as soon as I was quarantined. They did not help me. It took 4 days to get the wrong insurance papers, to the wrong department. Thank... Read More
I’m sure the pandemic has been hard for them. My issue is that I called them prior to making what should have been reimbursable expenses. Rather than tell me he didn’t know; the rep made it sound as if the emergency purchases would all be covered. I’ve left reviews and they asked me to email them but guess what? No response. Rather than purchase insurance, I’d put the money aside so you have that extra cash to cover any unexpected expenses. Personally, if I’m going to make a charitable donation, I’d prefer it go to refugees or abused animals, rather than big business. Bloggers who may get a commission, or at the very least, special consideration if any issues come up, seem to all be in... Read More
Bad faith insurance company. They have no intention of paying on your claim. When I had to cancel my trip due to a sudden change of employment, I submitted everything they asked for 3 times. They sent me email after email as if they never got my documentation. When I persisted and they ran out of ideas, they said they required proof that the company I had been hired by employees more that 25 people..... What? Just.... What? They never paid out my WHOPPING $240. They ultimately sent me a last message requesting proof of cancellation. No more than 3 minutes later they sent me a case closed, no further negotiations email. It sucks because travel agencies seem to trust these fakes and... Read More
Guess what? World Nomad outsources their insurance to Tripmate which you can look at 103 one star reviews on the web! They don't help by email or phone!
SAAirways out of business, clearly covered in the contract and they want me to provide proof of ticket cancelation from a company out of business that does not answer the phone.
Flat out scum!
Don't use World Nomads. Terrible experience. would give 0 stars if I could and am pursuing legal action. My son's gap semester (spring 2020) was run by Pacific Discovery, and they REQUIRED WORLD NOMAD travel disruption insurance. After Guatemala closed its borders and kicked all tourists out to battle Covid, Pacific discovery cancelled the remaining 60% of the trip and told all travelers to contact World Nomad for insurance coverage payments as the program itself would not cover. We have sent 10 letters, countless phone calls and emails, and detailed paperwork to continue to be told that World Nomad will not cover as the "quarantine" or "government action" clauses did not force... Read More
Don’t waste your money on World Nomads: Our planned trip was canceled by 1) the excursion provider, 2) the airline and 3) the country. The only way we could get our money back via World Nomads is if we illegally entered the country and then ask them to “rescue” us after we put ourselves at risk. Not worth it. Would give them zero stars if I could.
I know that we are in the midst of a pandemic, but World Nomads is not (fully) reimbursing me for my cancelled flights or the flights I had to purchase out of pocket to get to my home country. I’m beyond frustrated that they are offering me less that 20% of a total loss I’ve incurred due to this unforeseen circumstance. I thought situations like this were one of the reasons you bought insurance?! I don’t understand why insurance companies are allowed to operate if they don’t/can’t comply with the services they sell to customers.
I purchased insurance. Never received a confirmation email. I tried to email, call, tweet, contact via instagram and facebook messenger. LITERALLLY!!! I could not get through to anyone. How does that EVEN happen! I am infuriated.
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