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Veterans United | VA Loans Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
961 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating.

Like all VA loans, mortgages offered through Veterans United are insured by the US Department of Veteran’s Affairs. Because of this, the company is able to offer loans with significantly more favorable conditions to service members and veterans than usually available to the civilian population.

These conditions include more flexible qualification guidelines, lower rates, lower monthly payments, no down payments, and no private mortgage insurance.

Veterans United has closed over 700,000 home loans for military service members and their families, but what really sets the company apart is their involvement in the military community.

The company is advised by a board of former senior military personnel representing every service branch whose mission is to educate veterans as to the benefits of VA loan programs and home ownership in general.

Also, Veterans United offers a totally free and no-obligation credit-building program, where veterans and military families have access to trained and dedicated consultants who offer advice and strategies for improving credit. 

What’s more, Veterans United has unmatched VA loan expertise and is the country’s No. 1 lender for VA purchase loans.

Services and Features

For borrowers seeking VA loans, Veterans United offers VA Purchase Loans, VA Cash-Out Refinance Loans, and VA Interest Rate Reduction Refinance Loans – often called a Streamline Refinance.

To get the ball rolling, veterans and service members can avail themselves of a host of online calculators and educational tools to assess their own financial situation, learn the VA loan process, and get help with finding the right home given all this information. 

Eligibility

To determine eligibility, prospective borrowers may have to initially provide the following information:

  • Buy or Refinance

  • Military service history

  • State

  • Value of home desired

  • Planned Date of Purchase

  • Credit Score

  • Zip Code

  • Email address

  • Current Address

  • Phone Number

Types of Loans Offered by Veterans United

Types of Home

Multi-Family

Single-Family

Townhouse

Condominium

Mortgage Options Offered (Veterans United is a full-service lender who also offers conventional, FHA and USDA loans.)

VA Loans

Fixed Rate Mortgage

Adjustable Rate Mortgage

VA Cash Out Refinance

IRRRL

Mortgage Related Fees

Origination Fee

Closing Fee

No

Private Mortgage Insurance

No

** Veterans United's fee structure can vary depending on a host of factors, including the type of loan, the borrower’s credit score and more.

Qualification

Because VA loans are insured by the federal government, credit score typically isn’t as much of a limiting factor as it is with conventional loans, however, it still will play a part.

If your credit is less than stellar it would be a good idea to avail yourself of Veterans United’s credit building service. As an active or former service member, the company connects you with credit and VA loan experts free of charge to help get you on track to securing a home.

All prospective borrowers under the VA loan program must obtain a Certificate of Eligibility (COE) from the Veterans Administration. Veterans United may be able to get this document for you.

In order to get a COE, generally speaking, you must:

  • Have 90 consecutive days of active service during wartime, or

  • Have 181 days of service during peacetime, or

  • Six years in the Reserves or National Guard, or

  • Be the spouse of a service member who has died in the line of duty or as a result of an injury sustained in the line of duty

VA Loans with Veterans United

Veterans United is not just a financial organization providing VA loans to service members, they are a full service resource of advice and help for active and former military personnel.

The company offers a trove of online guidance and education. So it’s not just a matter of do you qualify or not. Veterans United will work with you from the very beginning of the process and guide you along the path of finding the right home, getting your credit in shape, and selecting the best possible VA loan for your situation. A top choice for all the different types of VA loans.


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961 Customer Comments & Reviews

Loading Reviews ...
washingtonj7908
6/24/2019
We had an awesome experience with Veterans United starting with the loan officers Johnna and Jennifer. They assisted with great customer sevice. My real estate John Buchannon and his wife were absolutely amazing. Everything went quickly and our move was a seamless process. Thank you all for a job well done!!!

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
It's wonderful to hear that everything, from your loan team, to your real estate agent, to the loan process itself, went so smoothly! Thanks so much for sharing your experience with us, and congratulations on your new home!

D
David
6/19/2019
Adam Crutchfield and Nicole Clarkson are simply amazing and a pleasure to work with (2nd home purchase with Adam). This one was a bit tricky - Originally started the process with another lender. Switched to Veterans United because there is no substitute for good customer service, and that is something I have always experienced with VU (although the better rate and cheaper closing costs came in a close 2nd). Switching to Veterans United midway through our home purchase was nerve-wracking, if I were to undersell it. We needed to close within two weeks (closing date was already set). Adam, Nicole, and the entire team at Veterans United got us to the closing table on schedule. Impossible... Read More

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
"Simply amazing" are words I love to hear! I have no doubt that switching lenders midway through your loan process caused some anxiety for you, and I am thrilled that Adam, Nicole, and the team finished it out smoothly! Thank you for the wonderful comments for your team, and congratulations on your new home!

B
Bill
6/19/2019
Working with Veterans United was a pleasure throughout. Everything flowed well except the five days, or so, the underwriter had the file. That five days was brutal with ridiculous requirements and questions, My account managers worked hard to minimize the inconvenience. Carl and Jason did an exceptional job. They make you feel like you're their only client.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
I'm glad to hear that you had a great experience working with your loan team, but sorry that there were a few days along the way that caused some stress. Thank you so much for sharing your experience with us, and congratulations on your new home!

David D
6/19/2019
The team members I worked with from Veterans United were amazing. Outstanding customer service. They made the home buying experience a smooth process and little to no worries on my end. They clearly communicated all updates during the home buying process which lead to a quick and smooth closing. I finally got the dream home I so long sought after.

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
Clear communication and teamwork are what make the dream work! I'm so happy to hear you had a great experience working with your loan team. Thanks for the review, and congratulations on your new home!

M
Matthew B
6/18/2019
Never ever thought I’d get married... now I’m living in a beautiful house with my beautiful wife! This is incredible. Time to make a baby!!!

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
Congratulations for all these wonderful things happening in your life right now! I hope you and your wife enjoy that beautiful home for many, many happy years!

mason.j.stidams
6/18/2019
From start to finish they where helpful made things easy to understand and got back to me in a good time.

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
Hi Mason, Thank you for the shout out and I am thrilled we were able to smoothly guide you from start to closing, we are always here if you need anything. CONGRATS! Claire S., Client Advocate

larrysdaniels
6/16/2019
Veterans United did an outstanding job helping us buy our home.

Claire.smith@veteransunited.com  
Official Response

Client Advocate of Veterans United VA Loans
I'm so glad to hear it, Larry! Thanks so much for the review. -Jillian J., Client Advocate

D
David
6/15/2019
Veterans United paved every step of the way to help our family purchase our very first home they made it very easy and understandable. Our family is very greatful for everything! -David C

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Hi David! Thanks so much for sharing your experience--that first home purchase is such an exciting achievement, so I hope you and your family are celebrating it! Congratulations on your new home! -Jillian J., Client Advocate

Angela R
6/15/2019
Veterans United made buying a house smooth with no surprises. Our loan specialist, Alberto, kept us informed and explained everything extremely well. There was never any confusion over any and all paperwork needed or sent to review. I would refer Veterans United to anyone exploring using a VA loan to buy a home.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Hi Angela! Thank you so much for taking some time to let us know about your homebuying experience with Alberto and the team. I'm so happy everything went smoothly! Congratulations on your new home! -Jillian J., Client Advocate

R
Rommel V
6/15/2019
I don't have the perfect credit when I called them. But they will stand with your side to help you get better and improve your credit that is attainable. Once you do what they asked you, they will work with you all the way. Devon Casady and his team is one of the best. Thanks for helping us own our first home.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Congratulations to you for so many things, Rommel: The hard work you put in to improve your credit, for being a great part of your loan team, and (of course) for your first home purchase! I'm so glad to hear you had a great experience--thanks for letting us know about it. -Jillian J., Client Advocate