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Veterans United | VA Loans Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
947 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating.

Like all VA loans, mortgages offered through Veterans United are insured by the US Department of Veteran’s Affairs. Because of this, the company is able to offer loans with significantly more favorable conditions to service members and veterans than usually available to the civilian population.

These conditions include more flexible qualification guidelines, lower rates, lower monthly payments, no down payments, and no private mortgage insurance.

Veterans United has closed over 700,000 home loans for military service members and their families, but what really sets the company apart is their involvement in the military community.

The company is advised by a board of former senior military personnel representing every service branch whose mission is to educate veterans as to the benefits of VA loan programs and home ownership in general.

Also, Veterans United offers a totally free and no-obligation credit-building program, where veterans and military families have access to trained and dedicated consultants who offer advice and strategies for improving credit. 

What’s more, Veterans United has unmatched VA loan expertise and is the country’s No. 1 lender for VA purchase loans.

Services and Features

For borrowers seeking VA loans, Veterans United offers VA Purchase Loans, VA Cash-Out Refinance Loans, and VA Interest Rate Reduction Refinance Loans – often called a Streamline Refinance.

To get the ball rolling, veterans and service members can avail themselves of a host of online calculators and educational tools to assess their own financial situation, learn the VA loan process, and get help with finding the right home given all this information. 

Eligibility

To determine eligibility, prospective borrowers may have to initially provide the following information:

  • Buy or Refinance

  • Military service history

  • State

  • Value of home desired

  • Planned Date of Purchase

  • Credit Score

  • Zip Code

  • Email address

  • Current Address

  • Phone Number

Types of Loans Offered by Veterans United

Types of Home

Multi-Family

Single-Family

Townhouse

Condominium

Mortgage Options Offered (Veterans United is a full-service lender who also offers conventional, FHA and USDA loans.)

VA Loans

Fixed Rate Mortgage

Adjustable Rate Mortgage

VA Cash Out Refinance

IRRRL

Mortgage Related Fees

Origination Fee

Closing Fee

No

Private Mortgage Insurance

No

** Veterans United's fee structure can vary depending on a host of factors, including the type of loan, the borrower’s credit score and more.

Qualification

Because VA loans are insured by the federal government, credit score typically isn’t as much of a limiting factor as it is with conventional loans, however, it still will play a part.

If your credit is less than stellar it would be a good idea to avail yourself of Veterans United’s credit building service. As an active or former service member, the company connects you with credit and VA loan experts free of charge to help get you on track to securing a home.

All prospective borrowers under the VA loan program must obtain a Certificate of Eligibility (COE) from the Veterans Administration. Veterans United may be able to get this document for you.

In order to get a COE, generally speaking, you must:

  • Have 90 consecutive days of active service during wartime, or

  • Have 181 days of service during peacetime, or

  • Six years in the Reserves or National Guard, or

  • Be the spouse of a service member who has died in the line of duty or as a result of an injury sustained in the line of duty

VA Loans with Veterans United

Veterans United is not just a financial organization providing VA loans to service members, they are a full service resource of advice and help for active and former military personnel.

The company offers a trove of online guidance and education. So it’s not just a matter of do you qualify or not. Veterans United will work with you from the very beginning of the process and guide you along the path of finding the right home, getting your credit in shape, and selecting the best possible VA loan for your situation. A top choice for all the different types of VA loans.


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947 Customer Comments & Reviews

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Sharon S
3/26/2019
The Team at Veterans United has demonstrated excellence. The team were not only professional in meeting our needs they continued beyond expectation in walking us through the process of our application from the beginning to completion.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you for sharing this with us, Sharon! So glad you experienced excellence from the beginning of the process to the end. It makes my day to read reviews like yours!

Tabatha F
3/26/2019
I had an amazing experience with Veteran United. Tim and his team were always available to answer any of my questions. I also was connected to an incredible realtor, Carla Smith. Carla walked me through every step of the search and builting process of my home. Everyone on my team during my home buying experience, I am giving them a big thank you for helping me in becoming a home owner. I recommend Veterans United to any Veteran looking to purchase a home

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Yay! I'm thrilled you had such a great experience working with Tim and the team (and your Realtor, Carla!). I'd like to return your big thank you for the incredible review. Congratulations on becoming a home owner, Tabatha!

G
Gabriela
3/25/2019
My experience with Veterans United was amazing thanks to my loan specialist Joel Grisamore, Transaction Coordinator Amelia Keller, Real Estate Agent Nathan King, and the rest of their Team. They always kept it professional, were always available for any questions and most importantly were always committed to giving me the best possible options and service. They always kept me updated through the process of purchasing my first home as well as always checked up on me to ensure I was doing good. As a new buyer I think its very important to be informed of all options available and they did an amazing job. If I were to buy another home in the future I will definitely request the same team. If... Read More

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Gabriela, just wow. Your review is incredible--I don't even know where to start! Thank you so much for all your kind comments about your team. It's wonderful to hear that it was apparent how much they care about their clients. I will definitely accept that 20/20 on their behalf, and will be sure to share your lovely feedback with them! Congratulations for your first home purchase!

Robert B
3/25/2019
very sat. provided all info. that i needed would rec. co. to any vet.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you for your review and recommendation, Robert!

Michael F
3/25/2019
Veterans United was a breath of fresh air. Honest and Quick to clarify. Communication was superb. Michael Ellis and team were fast and professional. I followed the "To Do List" as a veteran would step by step and quickly did what they asked and from offer to close was less than 45 days. OUTSTANDING service and really hassle free. Thank-You Veterans United for truly helping This Vet. Michael Finch US NAVY retired

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you very much for your outstanding review, Michael! I'm thrilled you had a great experience working with Michael and the team, and I know they'll be equally as thrilled when I share your comments with them. Enjoy your new home!

Rebecca J
3/23/2019
You all did everything we were suppose to do and our realtors were Fabulous also! It was the sellers who had a few glitches thinking they could do some things on their own but did not work out so consequently slowed us down to close but Veterans United came thru and and we got closed and and are thankful for that! My husband served 9 yrs in the Army and was very Happy t o have a GI benefit to use the Second time around. We had our first VA home loan for 31 years (30 and one free yr paid off).

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
I'm sorry to hear that your closing was delayed for a bit, but I am so glad your team came through and got it done for you! Thank you for the review and for entrusting Veterans United Home Loans with your (second) VA home loan process!

Robert W
3/23/2019
They are very helpful, they go above and beyond, even on weekends, anytime they are available

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Communication is so important in the home buying process, so it makes my day to hear your team was available to you any time you needed them. Thanks for the review, Robert!

M
Michael
3/22/2019
My process with these guys were absolutely terrible. Not only after applying with them I had to reach out with them a week later and they forgot to do anything with my application. And then I get the login for there website after they emailed saying I needed to sign some forms I ended up accessing someone else account. That’s a pretty big deal being able to go into someone else private account and being able to access all there information like social and birthdate.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Michael--I am so sorry to hear about your experience. This is not the norm for Veterans United Home Loans, and I am very concerned about that account issue. Please contact our Client Advocate team at 1-800-212-5200 or ClientAdvocate@veteransunited.com as soon as is convenient so we can learn more about what happened with that account and ensure it never happens again!

D
David
3/21/2019
Veterans United provided us with easy step by step instructions on the paper work we needed to fill out and was with me every step of the way. I wanted to know what I was signing and they spent time with me to very clearly understand just that. As a first time home buyer this made buying a home stress free! The realtor we were suggested was amazing and very patient with us during our home buying experience. I would highly recommend working with Veterans United.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Buying your first home is an exciting time, but I can understand feeling nervous about it, too! It makes my day to see that your team's step-by-step approach put you at ease and made the loan process that much smoother. Thanks for your review and recommendation, and congratulations on your first home purchase, David!

D
Deidree J
3/21/2019
Thanks to Kevin Webster and his team at Veterans United, we have a new home. Thank you for all you do for our Veterans.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Congratulations on your new home, Deidree! I'll be sure to share your wonderful comments with Kevin and the team :)