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HomeAway Vacation Rentals Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
18 Customer Comments & Reviews - see all comments
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VISIT SITE

HomeAway, a subsidiary of Expedia offers travellers access to millions of vacation rentals across the globe. It currently maintains dozens of location-based websites each giving information on available vacation rental properties in the area.  

Services and Features

HomeAway is an online search portal for travel accommodations and vacation rentals. It makes it easy for travellers to find a suitable vacation rental that matches their needs. HomeAway allows travellers to contact potential hosts, confirm travel dates, and book securely online. Instead of staying at a typical hotel room, HomeAway connects travellers with local homes for a more authentic travel experience. This also allows them to enjoy more room space for the same costs of a hotel room.

Payments are handled by HomeAway using a secure online payment system. It gives travellers access to multiple types of vacation rentals like exotic villas, apartments, and traditional homes.

Accommodation

Single Family Style Home

✔

Condominium

✔

Town Home

✔

Cottage

✔

Villa

✔

Apartment

✔

Website Features

Instant Booking

✔

Loyalty Programs

✗

Social Media Integration

✔

Visual Calendar

✔

Currency Setting

✔

Language Setting

✔

Client Information Management

✔

Mobile App

✔

Search Filters

✔

Predictive Search

✔

Favourite List

✔

Property Galleries

✔

Google Map Integration

✔

Simple Checkout

✔

Website Fees

Guest Fees

5-12% of the booking total

Host Fees

Pay-per-booking subscriptions will pay a percentage starting from 8% on each reservation total (depending on listing plan)

Listing Fees

Annual subscription starting at $399 for year-long rentals

Payment Options

Credit Card

✔

PayPal

✔

Mastercard

✔

Amex

✔

Visa

✔

In-Person

✗

Support

FAQs

✔

Community Forum

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Knowledge Center

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Customer Reviews

✔

Phone

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Vacation Rentals at HomeAway

HomeAway offers travellers a wide variety of vacation rental properties that include villas, condos, farm houses and even castles to choose from. It makes does not only make it easy for travellers to find accommodation but also make bookings online.  It offers travellers an alternative to hotel rooms, by letting them stay in homes and similar properties to enjoy a more local vacation experience.

 

 

 

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18 Customer Comments & Reviews

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robert.shelbycanam
9/5/2022
The Good: Neighborhood appeared safe with nice neighbors. The basic unit met our need for the 25 days for which we paid and the 23 days we occupied. Once we found the unit and actually moved in, the hosts were very accessible and responsive. For that feature I will give them a Plus. The Bad: No cable TV!! 3 TV's in the unit and all required us to learn streaming, enter credit and profile information and numerous unpleasant surprises to which I am still having to deal with Amazon Prime a month later. Floors were very dirty. I like to walk barefoot in the house. Every time I got into the shower my footprint was black. It was SOOO bad we bought a mop and triple mopped the floors. That... Read More

nomoreliberals2012
2/3/2022
How can there be 5 Stars when the reviews are horrific! So glad I Investigation further, save me a lot of greif.

H
Henry
6/26/2020
I am very disappointed in HomeAway. Their customer service is awful. I made a reservation in May, paid a service fee and trip cancellation fee. Received confirmation reservation was made. Attempted several attempts to contact the property owner, never received a response. When I went to the site the day before we were supposed to leave, I found out the I found a notation property not available. No one ever notified me and I had to make alternative last-minute arrangements. i contacted HomeAway by phone twice requesting that the service fee and cancellation fee be refunded. The first woman who I spoke to said she would contact Myrtle Beach Vacation Rentals Inc. the property... Read More

Tim J
5/29/2020
Tried to book a condo in Florida 5 times..received error message each time stating system could not process...thus the 5 times. Yet, they billed me 5 separate bills on American Express. Three different representatives said they would fix it. DId not happen. Asked to speak to a supervisor and was put on hold so long I became frustrated and hung up. You can't speak to anyone who speaks fluent, clear English. Their reviews are horrible and I understand why. NO..Customer Service. Horrible and I will never ever book through them again.

jpurcell1021
4/16/2020
I will never use home away again! I was charged 853.00 even though I cancelled the reservation 10 minutes after my husband called. My husband called to book a reservation for 2/14/2020 for Valentine's day back in January 2020. He is not very technology savvy and in error he booked 3/14, I called within 10 minutes and cancelled the 3/14 reservation and tried to book for 2/14 and the property was not available. So I cancelled it completely. I got a cancellation email stating I would receive a refund on my original form of payment, yet they charged my AMEX anyway. I disputed it on my AMEX and HomeAway stated they had a no refund policy. I called HomeAway/Expedia and was told they didn't... Read More

angela.villagomez
3/20/2020
On March 6th, I spoke with an owner about a rental checking in on March 15th. I told Allison of Homeaway Property ID 957784 that I was concerned about the Coronavirus but thought we could drive the 6 hours from our home for a short spring break trip. Between the 6th and 15th, the President declared a National Emergency. Our city grocery stores were wiped clean, restaurants closed down and gas stations were out of gas. We could not get to the rental through no fault of our own. The owner refused to refund my money, said VRBO did not allow it, then VRBO/Homeaway would not let me leave a review to warn others "because we did not stay at the property" The owner ceased all communications with... Read More

M
Monica M
3/9/2020
I booked a vacation rental for Nov 2020 in January, 2020. I was immediately charged the entire rental fee, plus the entire damage deposit. Seriously! I requested a complete refund because there is no way that you should have taken the entire payment plus damage deposit and be able to hold onto it for 10 months. The amount refunded was not the amount that I paid. I cannot believe that you processed the refund with the US exchange rate of that day. That is not what paid and when you say an 100% refund, that should be the EXACT amount that was paid.

J
J V
2/20/2020
HORRIBLE- Bait and Switch for rates on 2 separate reservations!!! DO NOT BOOK WITH HOMEAWAY. We booked two reservations within 4 days and both said they needed higher rates or they would cancel. HORRIBLE way to conduct business, especially being a Lifetime Titanium member with Marriott, I am used to book accommodations that are not just cancelled out from under you! BAD BUSINESS!!!! Addresses are 1482 Empire Ave and 1415 Lowell Ave- both in Park City

Michael C
1/3/2020
I am an owner who rents my place out. They took back the $150 damage deposit on a rental, which they do on all rentals. However, for particular rental, they took out another $150 to make it to where my payout was very small. I never initiated an additional $150 "adjustment" to the customer/tenant. I got on customer service and they pretty much called me a liar and would not do a single thing about it. I never initiated another $150 refund. They were completely terrible to me.

Jesse S
12/16/2019
The property itself was lovely, with a few minor issues. The smoke alarm kept beeping throughout the stay, and the door handle/lock to the balcony was broken--something that the property was aware of, as the host told me about it when I checked in. It was not only inconvenient but also left me feeling less secure as the door would frequently open either during the night or when I came home. But the biggest reason I cannot recommend this property is the rather less than smooth experience with the property management of HomeAway. I had requested to arrive at the property 1 hour before check-in, but apparently my request was never communicated to the person meeting me, which resulted in me... Read More

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