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HomeAway Vacation Rentals Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
18 Customer Comments & Reviews - see all comments
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HomeAway, a subsidiary of Expedia offers travellers access to millions of vacation rentals across the globe. It currently maintains dozens of location-based websites each giving information on available vacation rental properties in the area.  

Services and Features

HomeAway is an online search portal for travel accommodations and vacation rentals. It makes it easy for travellers to find a suitable vacation rental that matches their needs. HomeAway allows travellers to contact potential hosts, confirm travel dates, and book securely online. Instead of staying at a typical hotel room, HomeAway connects travellers with local homes for a more authentic travel experience. This also allows them to enjoy more room space for the same costs of a hotel room.

Payments are handled by HomeAway using a secure online payment system. It gives travellers access to multiple types of vacation rentals like exotic villas, apartments, and traditional homes.

Accommodation

Single Family Style Home

✔

Condominium

✔

Town Home

✔

Cottage

✔

Villa

✔

Apartment

✔

Website Features

Instant Booking

✔

Loyalty Programs

✗

Social Media Integration

✔

Visual Calendar

✔

Currency Setting

✔

Language Setting

✔

Client Information Management

✔

Mobile App

✔

Search Filters

✔

Predictive Search

✔

Favourite List

✔

Property Galleries

✔

Google Map Integration

✔

Simple Checkout

✔

Website Fees

Guest Fees

5-12% of the booking total

Host Fees

Pay-per-booking subscriptions will pay a percentage starting from 8% on each reservation total (depending on listing plan)

Listing Fees

Annual subscription starting at $399 for year-long rentals

Payment Options

Credit Card

✔

PayPal

✔

Mastercard

✔

Amex

✔

Visa

✔

In-Person

✗

Support

FAQs

✔

Community Forum

✔

Knowledge Center

✔

Customer Reviews

✔

Phone

✔

Vacation Rentals at HomeAway

HomeAway offers travellers a wide variety of vacation rental properties that include villas, condos, farm houses and even castles to choose from. It makes does not only make it easy for travellers to find accommodation but also make bookings online.  It offers travellers an alternative to hotel rooms, by letting them stay in homes and similar properties to enjoy a more local vacation experience.

 

 

 

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18 Customer Comments & Reviews

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Stephanie M
12/14/2019
Horrible customer service! The website allowed me to select a condo that was not available. Website allowed me to add credit card but reservation was not confirmed . The next day I called to validate if the reservation was confirmed and double checked to make sure I would not be charged. It was validated that no reservation nor charge would occur. I booked another condo (and received a confirmation). Two days later, my bank account was debited for both condos. After 3 hours on the phone, homeaway can not refund the deposit on the unconfirmed condo because there is no confirmation number!!! And if they do refund the deposit for my ghost condo it will take 14 days!!!! They charged me... Read More

mucakhan
11/8/2019
I paid a full month rent for a condo has been rented already because of the owner's and VRBO's mistake, couldn't stay in the property, ruined my vacation and still trying to get my money back!! Horrible company and call - customer service. DON't USE VRBO OR HOME AWAY!!!

T
Timothy A
10/2/2019
I would leave zero stars is I could! I also was not allowed to post my review of a less-than-idea rental. They hide behind their rules' at all costs to protect their homeowners and give renters no ability whatsoever to leave a bad review. I requested' (I literally used the word requesting') a refund of part of my rental cost from the owner because the AC was not working properly in the middle of the summer in New Orleans!! HomeAway removed my review saying I attempted to blackmail' the owner out of money. Are you kidding me?!?! Seriously, do NOT use HomeAway. I never will again. Airbnb all the way from here on out. HomeAway disgusts me at this point. Totally biased to their homeowners.... Read More

L
Leo B
4/17/2019
I am an owner. HomeAway uses Yapstone for payments. Yapstone doesn't pay. First I was told my listing was deactivated (I pay HA $500 a year to keep it active so this smelled of fraud).then that "underwriters" were reviewing it (I would of thought my $500 got me past this step). In the end after numerous disagreeable calls and many minutes on hold the money came through--four weeks late. I thought what I would do if the same happened for the guests second, much larger, payment and cancelled the reservation. I told the guest why and have answered inquiries since with the same story.

Arvand N
4/5/2019
I own 10+ vacation rentals within CA and manage a few more for friends and family. We built some software in house to automate the cleaning and check-in process. I initially started marketing my rentals on airbnb and have had a lot of success at 50+% occupancy. So having used VRBO/Homeaway as a user, I decided to see if we could also list on that website. Wow, if there is one thing for certain by going through the process, it's the demise/end of Homeaway and VRBO. It appears you have to use their payment provider (YapStone) but they require you to notarize a document before you can get each listing online. NOTARIZE! Even lawyers are moving away from that and you have a company who is... Read More

Pedro N
3/26/2019
Left impossible company to work with. Non-aligned to owner interests at all. Corporate spin merchants

M
mindy
2/7/2019
ave rented through HomeAway several times and not had any particular problems other than their increasing fees are not in line with the services they provide. Recently however I had a problem collecting my damage deposit back and Homeaway provided no help whatever in backing me up to get the deposit back. They basically told me it was my problem since I did not transfer the money through their system, the reason being this particular owner choses not to participate in that aspect of Homeaway and has his own contract. Unfortunately, Homeaway allows owners to use their own contracts and receive money independently. Renters who want to book those properties have no other option but to... Read More

Chris D
11/22/2018
The most useless, dishonest company operating in the travel industry. They ask you to pay for the holiday then they send what is called a prior authorisation to your bank to ask them to hold funds which can be the full amount of the holiday. To get funds released Homeaway need to send an authorisation to the bank. I could not get them to do this - totally incompetent. They sent the incorrect information, then didn't send anything at all. Two weeks later I am out of pocket for double the amount of the trip. DO NOT USE HOMEAWAY FOR ANY BOOKINGS.

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