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VSP Vision Insurance Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
34 Customer Comments & Reviews - see all comments
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VSP gives individuals and families access to essential vision care through its affordable Individual Vision Plans, which can start as low as just $13 a month. The company has one of the largest network of independent doctors in the industry, with more than 36,000 VSP doctors to choose from.
 
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Services and Features  

VSP offers a variety of Individual Vision Plans depending to meet each customer's eye care needs. The Standard plan covers a comprehensive eye exam, as well as prescription glasses or contact lenses, with very reasonable co-pays. Their eye exam co-pay $15 and there is a co-pay of $25 for prescription glasses. Coverage includes frames and lenses every 12 months.

VSP also offers covered lens enhancements such as anti-glare, progressive lenses, light-to-dark lens tinting, impact-resistant, UV protection, and scratch-resistant coating. Enhancements can range from $16-$175, depending on the type you choose.

Patients are given a $150 allowance for prescription glasses or contacts. If the patient chooses contact lenses, the allowance is used toward the contact lenses, fitting, and evaluation. Plus, patients enjoy an additional 15% savings on contact lens exams.

Additional Services

VSP has partnered with several vendors to offer its members exclusive member extras such as additional savings on frames, lens enhancements, Lasik surgery, hearing aids, and more.

Covered Items 

Glasses

✔

Contacts

✔

Eye Examinations

✔

LASIK

Discounts only

Allowances

$150 allowance toward frames, contacts, and contact lens exam

Lens Options

Scratch Resistance

$17-$33

UV Coating

$16

Anti-Glare

$41-$85

Impact-Resistant Polycarbonate

$31-$35

Tinted/Colored

$15-$17

Types of Vision Plans

Individual

✔

Family Plan

✔

Stand-alone Plans

✔

Preferred Provider Organizations

✔

Employer Provider

✔

Health Maintenance Organizations

✗

Network

Out-of-Network Coverage

✔

Size of Network

36,000 independent doctors nationwide

Find Doctors Online

✔

Pricing

Deductible

Standard Plan

Co-payment - Exam

$15

Co-Payment - Glasses

$25

Premium

Varies by state

Coverage Period

Waiting Time

 Next business day

Enrollment

Not Stated

Cancellation

Not Stated

Customer Resources

Eye Exam Locations

36,000

Online Account Management

✔

Mobile App

✗

Phone

✔

Email

✔

Vision Insurance at VSP

VSP’s large network of 36,000 network doctors makes it easy for you to locate a participating vision care provider in your area, helping you maximize your benefits and increase your savings. Their plans offer excellent value and the company makes enrollment easy.

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34 Customer Comments & Reviews

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F
Frank T
12/4/2020
customer service is non-existent. on hold for 30 minute then call dropped. sent in a "contact us" email and got NO response. Don't waste your money with these folks.

Sandra L
2/6/2020
Don’t expect any customer service with Morgan & White Group. Can’t set up an account to update payment method, cannot get office on the phone because they close on Thursday, which is odd. VSP can’t help since they don’t process monthly payments. This is a major problem for clients.

G
Gil K
1/23/2020
tl;dr: 1. The provided lens quality (made by VSP's own lab) is extremely poor and *unusable*, I have a 70$ pair (frames + lenses) that is much better. I have two pairs worth 800$ from VSP that I just can't use. 2. Customer service is ignoring and tries to wear you out. Poor quality lenses: So a few weeks ago I got two pairs of glasses through one of VSP providers. I added 30$ per pair, to improve the lenses to a superior type. Both pairs are unusable - there is a very bad reflection issue with the glasses, every light in the room or the street is reflected on the lenses. Crossing the street at night using those glasses is a just a visual show of a million lights reflecting from... Read More

K
Kali. S
12/17/2019
Nothing more than a "discount card". You are better off saving your monthly payment towards your new glasses and then going anywhere you want to buy them as their "allowances" are so low that unless you want to get a pair of garbage glasses you will have to pay extra on top of your monthly premiums. At the end of the day, your premiums plus the pitiful allowance amount, you end up with a very expensive pair of low quality glasses.

Pam S
11/22/2019
I'm very disappointed in VSP. I recently had cataract surgery and no longer need eye glass insurance, however, VSP will not cancel my insurance until next enrollment period - 10 months from now. Therefore, I have to continue paying $15 per month for nothing. The VSP agents told me that Cal PERS is the agency to speak with and Cal PERS tells me that it's VSP. I can't believe that VSP has a policy that can't be canceled when one's life has changed. I asked VSP if I die, does my beneficiary has to continue to pay until the open enrollment period and VSP says no. Well I don't see any difference except that it is a poor policy. I will never recommend VSP.

L
L W
11/8/2019
11/8/19 Called to try to find out information, spoke with a fellow named David who was not helpful at all - couldn't answer why the big premium difference in one state versus another for the same plan. He couldn't (or wouldn't answer a basic question of "why is there a $50.00 premium difference" - again, could not answer a simple question. Now I wanted to speak to someone who could answer - so David tried transferring - instead I got some automated voice system - NOT HELPFUL AT ALL - and then disconnected. It seems the purpose of the call reps are to take your money but not be able to answer questions. And you are not given the option of paying monthly - instead they want you account... Read More

K
kate
10/28/2019
I tried to reach customer service because I spent over 4 hours at the eye doctor trying to figure out why my standard glasses weren't being covered. VSP was not available and this morning still not available even though well within their "customer service email hours". Even the screen shot I saved said the hours were within the time I was submitting. VSP Is horrible do not use this company.

erikkj2001
10/8/2019
Took 5 1/2 months to get a pair of sunglasses made through VSPs Lab. 3 times their representative told me it was the stores fault. 3 times the VSP support managers then confirmed after the store called them that it was in fact the labs fault. They cut the lenses to the wrong prescription multiple times, applied the wrong coatings, damaged the frame, shipped finished lenses with fingerprints baked into the coating, and shipped lenses with tool markings and or watermarks in the lenses. Had to fight to get them to allow a non VSP lab to cut the lense and still be covered under insurance. New lab got it right the first time.

gangconsultants
8/20/2019
I was sold a bill of goods when I purchased the plan and found with the monthly payments glasses are more expensive than out of pocket. don't waste your money

Zafar M
7/4/2019
Fraud VSP vision has been charging me monthly on autopayment and refusing coverage for past 5 month after conferenced calling with vsp supper wiser and payment system and verification of payments still fraud is staying with VSP

Top Rated
Our Partner

Top Rated Vision Plans Start As Low As $13/month 🔥

  • Nation’s largest vision benefits provider for more than 60 years
  • Coverage for eye exams, frames, lens enhancement, and contacts
  • More than 36,000 in-network doctors nationwide
  • Easy Online Enrollment (or speak with a VSP representative by phone)
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