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American Standard Walk-in Tubs Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
16 Customer Comments & Reviews - see all comments
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American Standard is a leading North American plumbing and building products manufacturer. The company produces high-performing fixtures, and stylish faucets and sinks, as well as whirlpool tubs and other wellness products for the bath and kitchen.
 
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Services and Features

American Standard’s goal is to make customers feel independent and safe in the comfort of their own homes, at every stage of life. Through their innovative walk-in tub designs, they strive to improve the quality of life for their customers by providing an accessible, secure way for people to bathe.

In addition to their unique therapeutic features, every American Standard walk-in tub includes safety and functionality benefits designed to fit the needs of people with limited mobility.

American Standard walk-in tub designs improve the comfort, safety and independence of their customers at any stage of life and create a truly remarkable and safe bathing experience like no other.  They offer a Lifetime Warranty on the tub and installation, including labor.  

Types of Walk-in-Tubs

Wheelchair-Accessible Tubs

✔

Bariatic Tub

✔

Aerotherapy Tub

✔

Soaker Tub

✔

Hydrotherapy Tub

✔

Combination Walk-in-Tubs

✔

Walk-in-Tub Features

Low Entry Set-Up

✔

Heated Back Rest

✗

Water Jets

✔

Air Jets

✔

Hand-Held Shower Head

✔

Grab Bars

✔

Tile Flange Water Barrier

✔

Extension Panel

✔

Quick Drain/Auto Drain

✔

Neck Rest

✔

Mold Resistant Gel-Coat

✔

Anti-Slip Tub Floor and Seat

✔

Therapeutic Features

Hydrotherapy

✔

Aromatherapy

✔

Chromatherapy

✔

Aerobath Therapy

✔

Customer Support

Free In-Home Consultation

✔

Email

✔

FAQs

✔

Phone

✔

  Plan Details

Name of Tub

Price

Warranty

28x48 Gel Coat Walk-in-Bath

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10 Years – Tub Shell

5 Years – Components

Lifetime Warranty on Door Seal

32x60 Walk-in-Combo Massage

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15 Years – Tub Shell

10 Years – Components

Lifetime Warranty on Door Seal

   

Final Thoughts on American Standard

American Standard’s safety and convenience features are designed to help maximize comfort and wellness for every customer. Their Walk-in tubs offers a safer, more beneficial bathing experience, while improving the customer’s health and quality of life.   

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16 Customer Comments & Reviews

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Royal G
3/2/2024
In September 2022, I had one of their walk in tubs installed in my home. They completed the installation, gave me instructions, then left. I could not wait to try out the new tub and all of those jets. I am 71 years old, disabled and I was excited to say the least I filled the tub and enjoyed the jets and bubbles. I was calling my veteran friends to tell them to get one. So after my bath, I drained the tub. I opened the door. Low and behold, water drained right out on my 6 month old laminate wood flooring. I could not believe my eyes. I mopped it up snd called them. They came out within a few days. I was impressed. The technician stated that there was something wrong with some hose or... Read More

dfatz73
1/25/2024
I decided to wait a month before writing this review as I wanted things to get much better than they are. I purchased a walk-in tub due to my brother’s recent MS diagnosis. He needed something to be able to get in and out of the shower with ease. I also thought the advanced therapy jets for the legs would help with his circulation. I thought it would be beneficial for my elderly Mom, who is a dialysis patient. You go in thinking you are making such a huge change to make things better. My experience with this tub, it has made them worse. I am so disappointed and wish I never made this purchase, I will regret it forever. My issues start with the sales representative selling things that... Read More

Gary F
11/29/2023
Buyer beware! Worst experience of my life. Took 5 weeks to get it (I could live with that) then when installed the hoses on all the jets were leaking. Customer Service was contacted by Lowe’s Rep. and was told it would be 3.5 weeks before they could get a tech out to fix. I personally contacted their Customer Service and that was pitiful. Ended up getting parts thru mail (most parts not even pertinent) but still no tech. 3 weeks go by and they finally approve my contractor to repair and still keep warranty in effect ( WE WILL SEE ON THAT ONE). Thru all this, my wife with disabilities was forced to use our upstairs bath. This was one of their top of the line walk ins too. PITIFUL! I don’t... Read More

sandra.dowdy123
8/17/2022
One of the worst companies! The sales rep comes to your home and gives a wonderful job telling you all the great things about the walk in tub. We bought the tub knowing it is something we need due to health issues my husband and I have. The crew they sent out to install the tub had no idea what they were doing. A job that we were told would take 3 days took 7 days. The molding around the bottom of the tub was not measured correctly so they tried to cover up their mistakes with caulking. I am into my second year tying to get a crew back out to correct their mistakes. When they left we were told they would be coming back after they are scheduled. When I called I was told the guys... Read More

R
Robin G
8/6/2021
Beware of American Standard Seriously reconsider purchasing a walk in tub from American Standard / Safety Tubs. You should purchase one from another company and bypass this organization. American Standard would rather stiff a Veteran and his Handicap Spouse then do the right thing. I had attempted to purchase a Liberation walk-in tub from Safety Tubs LLC in April of 2021. The Salesman used shady pressure tactics to show he was lowering the price but, I had to commit on the spot. No time to consider the offer. I had gone through many reviews on many sites so I gave them a $1880.00 Deposit which they have NEVER returned. The Salesman failed to provide me with technical information... Read More

William B
4/21/2021
Trying to get my leaking walk-in tub fixed. Leaking after one year around the door. Would not recommend this company to anyone. They are supposed to be a great company with a great product. So far my experience has been anything other than great.

B
Beth B
3/16/2021
Customer service is iffy. I called about a leak a couple of weeks ago, and still getting the run around. Having to take showers is dangerous for me, but they don't seem to care about getting someone here to fix the problem. First they say they're sending the replacement part to me, and then they say the repair guy has the part. He never answers the phone, so I leave messages that never get returned. Sorry I chose this company.

Shirley C
2/9/2021
Love the walk in tub but service is questionable. I paid over 16 grand for this tub in November 2020. I have a problem with the shower. Has no water pressure. You cannot take a bath in the tub because it takes almost 50 gallons of water. Called service on Friday at 2:45. Said they would send part to serviceman. Called Monday to see when this would be fixed. They called back Tuesday and said part was sent Monday and would probably be to service man by end of week. I have NO shower! Why would they not send the part next day to service man? Very disappointed in service!!!

P
Paul F
1/22/2021
A Five-star rating, 4.8 / 5 (Excellent) when ALL 7 reviews complain bitterly about their experience. What is going on here?

Jerry L
11/5/2020
I was lied to by the sales person, I felt pressured to get this because of my wife's medical problems, I was told how great this is for medical issues, then later informed by her DR that a tub is NOT recommended for some one with her condition. CHECK WITH YOUR DOCTOR BEFORE BUYING. Also received a letter from a real property finance company, this was supposed to be a NON secured loan. When I called to cancel I could not get thru to ANYONE at the numbers on the contract OR the finance Co. I called the sales person and all she said was I would loose my deposit of $1,900.00 that was 10%... Read More

Top Rated
Our Partner
  • RevitaJetTM hydrotherapy system
  • Lifetime warranty on the tub and installation, including labor
  • Ultra-low entry for easy entering and exiting
  • Quick Drain® technology drains your tub in under 2 minutes
  • Slip-resistant textured floor surface
  • Targeted back, leg, wrist and foot massaging jets
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