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American Standard Walk-in Tubs Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
16 Customer Comments & Reviews - see all comments
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American Standard is a leading North American plumbing and building products manufacturer. The company produces high-performing fixtures, and stylish faucets and sinks, as well as whirlpool tubs and other wellness products for the bath and kitchen.
 
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Services and Features

American Standard’s goal is to make customers feel independent and safe in the comfort of their own homes, at every stage of life. Through their innovative walk-in tub designs, they strive to improve the quality of life for their customers by providing an accessible, secure way for people to bathe.

In addition to their unique therapeutic features, every American Standard walk-in tub includes safety and functionality benefits designed to fit the needs of people with limited mobility.

American Standard walk-in tub designs improve the comfort, safety and independence of their customers at any stage of life and create a truly remarkable and safe bathing experience like no other.  They offer a Lifetime Warranty on the tub and installation, including labor.  

Types of Walk-in-Tubs

Wheelchair-Accessible Tubs

✔

Bariatic Tub

✔

Aerotherapy Tub

✔

Soaker Tub

✔

Hydrotherapy Tub

✔

Combination Walk-in-Tubs

✔

Walk-in-Tub Features

Low Entry Set-Up

✔

Heated Back Rest

✗

Water Jets

✔

Air Jets

✔

Hand-Held Shower Head

✔

Grab Bars

✔

Tile Flange Water Barrier

✔

Extension Panel

✔

Quick Drain/Auto Drain

✔

Neck Rest

✔

Mold Resistant Gel-Coat

✔

Anti-Slip Tub Floor and Seat

✔

Therapeutic Features

Hydrotherapy

✔

Aromatherapy

✔

Chromatherapy

✔

Aerobath Therapy

✔

Customer Support

Free In-Home Consultation

✔

Email

✔

FAQs

✔

Phone

✔

  Plan Details

Name of Tub

Price

Warranty

28x48 Gel Coat Walk-in-Bath

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10 Years – Tub Shell

5 Years – Components

Lifetime Warranty on Door Seal

32x60 Walk-in-Combo Massage

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15 Years – Tub Shell

10 Years – Components

Lifetime Warranty on Door Seal

   

Final Thoughts on American Standard

American Standard’s safety and convenience features are designed to help maximize comfort and wellness for every customer. Their Walk-in tubs offers a safer, more beneficial bathing experience, while improving the customer’s health and quality of life.   

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16 Customer Comments & Reviews

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Daniel V
10/16/2020
The Liberation tub that I have has a severe leak in the drain. I have contacted American Standard several times and have been promised that it will be taken care of but to no avail. I cannot use the tub with the leak in it. If I had not gone into the crawl space under the tub, I would not have discovered the leak. On the second call about the leak they were even rude about my call. There seems to be a design flaw in the drain and American Standard doesn't want to own up to it. My next call is to BBB and states attorney. I would not buy American Standard products ever again.

Nina V
11/3/2019
The installation of our Liberation tub was an unprofessional disaster from start to finish. The work done was not in compliance with code, and the state compliance inspector had to contact Eric Wingate, the regional installation manager, to insure that a qualified electrician fix the problems created by their installer. The process took from May 18 to Oct 22. Needless to say we can hardly stand to look at the tub let alone use it. Nina V Camano Is. Wa 11/1/19

cpebaugh
10/6/2019
Purchased tub in June 2019. It is a beautiful tub . Ran into a problem almost immedietly and had to wait a month before anyone came out to chek the problem. It was determined that a pump needed replacing. The pump came within 2 weeks but I have had it for over a month with no service. I have called several times to no avail. The level of service is unsatisfactory, considering the price paid for the tub and installation. A complaint to the better business bureau is my next option. Under NO curcumstances would I recommend American Standard to anyone.

L
Lue O
7/3/2019
Had a Liberation Walk-in tub installed in October 2018. Having continuing problems with a pungent smell coming from the tub when the air spa feature is used. All other features on the tub are working fine. They've changed out parts, to no avail. It continues to happen. I've asked them to change out the tub since there is obviously a design flaw and this tub has been compromised in some way since it continues to happen. Now I am getting the royal run around from our contact representative.

Michael R
11/17/2018
If you ever need service...forget it....won’t give me a date when they can fix one of the water jets that is not working...love the tub....but need it to work properly....I just want an answer when they can fix it....was promise a call back by 4:00 on Friday 11/16/2018. No call back so at 5:00 I call and the lady who promise she would call back was gone for the day...is this the way to follow up with a great product. I wish I knew this would happen and I would gone with a tub that was not as nice but great service....I have not been able to take a bath since Monday....my name is Michael D Rickman and live in Orlando FL.

T
Terry P
5/23/2018
My American Standard walk-in soaker tub does not drain unless I remove the drain plug. I chose not to have the motor which is supposed to drain the tub faster because I was afraid to have electricity near water. But the installer said the motor must be installed, even if not made functional. It now stops the tub from emptying. I have called American Standard and there is nothing they can do.

Top Rated
Our Partner
  • RevitaJetTM hydrotherapy system
  • Lifetime warranty on the tub and installation, including labor
  • Ultra-low entry for easy entering and exiting
  • Quick Drain® technology drains your tub in under 2 minutes
  • Slip-resistant textured floor surface
  • Targeted back, leg, wrist and foot massaging jets
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