Glass Doctor Windshield Repair Review

Areas Served

Glass Doctor has locations throughout 43 U.S. states as well as several Canadian provinces. This gives it one of the largest geographical footprint of any windshield repair company we've reviewed. It has more than 270 locations in total and is continually looking to build new franchises in areas not yet served. You can track down the Glass Doctor location nearest you by entering your city or ZIP code into Glass Doctor's online Locator tool.

Its auto glass service is mobile, so it can come to your home or office to do the repairs or replacements if this is easier for you than bringing your vehicle in. Mobile service is a crucial component that separates the best windshield repair companies from the rest of them, and it's part of why Glass Doctor has received such high praise from customers.

Services

Glass Doctor is best known for its comprehensive auto glass services, which include windshield repair and replacement, car window repair and replacement, and window tinting. It can also help with headlight repair and restoration. Business owners with several vehicles should look into the company's fleet services. This provides full auto glass coverage for all of your vehicles and includes the company's optional windshield guarantee. Few other companies offer deals to businesses like this and it could save you quite a bit of money compared to contacting a windshield repair company every time a windshield gets a small crack or chip.

Its home and commercial glass services help set Glass Doctor apart from many of its competitors. It assists with glass door or window repairs or replacements and can also do custom glass work if needed. Not everyone will have need of these services, but they're worth checking into if you need any glass work done at your home or office, given its high customer satisfaction ratings and the care it takes with every job. It's one of the few windshield repair companies that also does home and commercial glass work and offers 24/7 emergency assistance if a glass window or door breaks. Even if it's at 3 a.m., a technician will visit your home, help you patch the problem right away, and take measurements to order new glass so you can get back to normal as soon as possible.

Time

You can schedule a Glass Doctor appointment by phone or fill out a contact form online and wait for a representative to get in touch with you. Glass Doctor can often respond to these appointment requests within 24 hours, according to the company's website, so it's an excellent choice when time is of the essence.

The time to repair your windshield depends on the severity of the damage. Repairing a simple chip or crack typically takes less than one hour while replacing a windshield could take a little more than an hour because the adhesive needs at least one hour to bond securely before you can drive the vehicle again. These times are pretty standard for the industry and your technician should go over any additional information you need to know about safe drive-away times when he or she arrives to perform the repair.

Cost

You might not have to pay anything for windshield repairs if your insurance company covers them. Glass Doctor will file claims directly with your insurer to save you time, which isn't something that all windshield repair companies do, but it does encourage you to check with your insurer first to verify that windshield repairs are covered so you aren't surprised with a bill. If you need a full windshield replacement, you will likely have to pay something out of pocket, but that depends on your insurance provider.

Glass Doctor offers a G12 Road Hazard Guarantee that lasts for 12 months following a windshield repair or replacement. This covers the cost of glass if your windshield needs fixing again during this time but does not cover the labor or additional material costs. You can upgrade to its Future Installation Option, which does include these costs, for an additional fee, or you can go for the Value Package, which includes everything mentioned here plus new wiper blades and glass treatment. These options are nice, but it would be even nicer to see Glass Doctor add in a lifetime repair guarantee like many of the top windshield repair companies offer. However, this shouldn't be a huge drawback for most people as customer reviews attest to the quality and durability of Glass Doctor's repairs.