JN Phillips Auto Glass Windshield Repair Review

Areas Served

JN Phillips is a company that services the greater part of New England, including upstate New York. Notably, they do no have any physical locations in Maine or Vermont. They have 48 shops located across their service area, with a division of over 150 mobile glass repair technicians to ensure they can provide their services to those that do not live close enough to a physical store location to make that a feasible option. Appointments can be scheduled on location, by phone or even online.

In the event that you live in area that falls outside of even their mobile repair services, JN Phillips is part of TeleGlass National, which is a network of auto glass repair and replacement providers, and they will be more than happy to refer you to another provider in said network, to make sure your needs are met.

Services

JN Phillips provides overall auto glass repair and replacement services, meaning that in addition to your windshield, they are also qualified to replace any other type of glass surface on your car, from rearview mirrors to sun and moon roofs and everything in between. As tends to be the norm for the industry, they will repair cracks no more than 6 inches in length and chips no larger than the size of a quarter, but they do advise that your repair technician might suggest a full replacement if they determine that the damage poses a greater safety concern than it may have initially presented. 

They also work with several insurance providers, both national and local, to help you process any claims you might need to submit so that you don't have to worry about doing more work than you need to and help get you get back on the road as soon as possible.

Time

As far as timing is concerned, JN Phillips offers many ways for you to schedule appointments so that you can plan out your repair or replacement in advance. While they do not specify whether same-day service is possible, it is generally advisable to either call or contact them through their website in order to confirm how soon the appointment can be scheduled. Customer reviews available on their website and Yelp suggest that same-day service is indeed possible in many cases.

In terms of how soon the repairs are completed, they specify that windshield replacement can take no less than two hours, as the installation process can take up to an hour and the urethane adhesive that they utilize requires at least an hour in order to be considered safe for road usage. While they offer no further details on other types of services, comments from some of their customers suggest that minor repairs and replacement jobs could take no longer than an hour, depending on the scale of the job. Additionally, they have customer service representatives that are trained on the finer details of these processes, so contacting them for further questions is a good option.

Cost

Given the large amount of differences in car models and brands, JN Phillips understandably does not specify the cost of any of their services. They instead provide you with a general FAQ section that emphasizes the fact that they work with several major auto insurance companies which fully cover the cost of minor repair jobs, and even offer to contact your insurance provider on your behalf to make sure that they could also cover the cost of larger jobs, such as a full windshield replacement.

They do not charge extra for their mobile service, which can be a great convenience to anyone who would not normally have the time or availability to reach any of their physical locations. They also include a lifetime warranty against incorrect installation and factory defects in any of the materials used.