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VRBO Vacation Rentals Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
114 Customer Comments & Reviews - see all comments
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VRBO is a travel search engine which is a registered trademark of HomeAway.com. It offers information on over 2 million house rentals worldwide with more than 25,000 pet-friendly properties to choose from. It also provides detailed listings on properties such as those with free baby and kid amenities.

Services and Features

VRBO makes searching for a vacation rental simple by letting you enter a destination and travel dates. It also has search filters which lets travellers narrow down results. Travellers can inquire on 3 or more properties which increases their chance of booking. It also has a “Book it Now” option to select a listing.

The company ensures that the money spent vacation is covered with its Cancellation and Damage Protection. This covers non-refundable refundable trip costs in case customers need to cancel their trip due to selected reasons. Typically, vacation rental payments become non-refundable 30 to 90 days in advance of the arrival date. With Cancellation Protection, consumers can insure their trip cost of up to $50,000 if they need to cancel and reimburse due to covered events such as flight cancellations, mandatory evacuation, job loss, injury, sickness, and more.

Damage Protection helps travellers be protected against expenses incurred due to accidentally damage a vacation rental property. This can reimburse travellers if their refundable damage deposit is withheld due to a covered loss. Coverage is offered starting from $59 up to $1,500 with no deductible.

Accommodation

Single Family Style Home

Condominium

Town Home

Cottage

Villa

Apartment

Website Features

Instant Booking

Loyalty Programs

Social Media Integration

Visual Calendar

Currency Setting

Language Setting

Client Information Management

Mobile App

Search Filters

Predictive Search

Favourite List

Property Galleries

Google Map Integration

Simple Checkout

Website Fees

Guest Fees

4% to 9% of rental amount excluding taxes or deposits

Host Fees

$349 a year

Listing Fees

Not Stated

Payment Options

Credit Card

PayPal

Mastercard

Amex

Visa

In-Person

Support

FAQs

Community Forum

Knowledge Center

Customer Reviews

Phone

Vacation Rentals at VRBO

VRBO has a wide variety of vacation rentals and accommodations including kid-friendly and pet-friendly properties. It also offers Cancellation and Damage Protection for non-refundable trip costs for covered reasons. VRBO also promotes travel confidence by giving added protection through Security Deposit, Emergency Rebooking, and Comprehensive Payment Protection.


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114 Customer Comments & Reviews

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Chris M
7/4/2023
Seems after looking at all the VRBO reviews I am preaching to the choir, but DO NOT EVER book with VRBO. They are an an AirBnb wanna be and never will be. Their customer service is horrible! Always someone working from overseas that I can barely understand. Half the time they drop the call (i believe on purpose). I booked a trip through (reservation #Property ID: 2973254) VRBO instead of AirBnb simply because I could not find what I was looking for. A week before the trip I was curious that i did not receive any messages informing me of my stay, check in instructions etc. So i reached out through the VRBO messaging system to the owner (who in this case was a management company) No return... Read More


dianesharpton4
6/22/2023
We rented through Pam Bates. It was very easy and she was very nice. #491452. Hope to do it again for 2024!!


travis.c.barker
6/14/2023
Was going to Forks Washington. Mom had a medical emergency. Admitted to hospital. Not able to stay in Forks as planned. Host would not cancel the reservation, or reschedule (which was requested). VRBO live agent suggested I contact a lawyer to 'address the host's behavior'. I have friends in forks that know the owner of the house; they were disgusted. Business Address: 1261 Bogachiel Way Forks, WA 98331


ajazusman
6/12/2023
Horrible service! They don’t let you write negative reviews. Booked a $2000 a night place in spicewood, Texas. The place was filled with bugs, dust and on top of that there was a dead mouse in the toilet. One part of the house wasn’t usable because of the pungent smell. The host was terrible too. Will never be booking anything through vrbo again!


F
fatima
6/12/2023
Very unprofessional service. We rented a place through VRBO 417 coventry Rd,Spicewood TX.,Poor hygiene,dead mouse in the toilet with lots of spider webs and bugs in side the property.VRBO will not let us post the bad review about the place where we stayed and payed so much for it.Will NEVER use VRBO again.Strongly recommend to avoid VRBO at all costs.


ayesha.ejaz
6/12/2023
Horrible experience. The house had cobwebs and bugs everywhere and a DEAD MOUSE in the toilet the day we arrived. The rental agent was very rude and they had crazy rules like $500 fine for not pulling linen despite the $300 cleaning fee. After the host realized we were unhappy, she complained to Vrbo that we didn’t pull the linen on exit and VRBO is not letting us post a negative review!!!! This company does not let anyone post a negative review about a horrific experience with legit cleaning and sanitation problems. We paid $1700/night for this nonsense! Property address is 417 Coventry Road, Spicewood TX. Never rent that property and never use VRBO.


F
fatima
6/12/2023
Very unprofessional service. We rented a place through VRBO,poor hygiene,dead mouse in the toilet with lots of spider webs and bugs in side the property.VRBO will not let us post the bad review about the place where we stayed and payed so much for it.Will NEVER use VRBO again.Strongly recommend to avoid VRBO at all costs.


ckmalecha02
5/19/2023
VRBO does not have a way to make a complaint about a vindictive owner and their reviews. We rented a place in Scottsdale which the owner stated in his house manual to “rate us 5 stars”. There were a few issues with the house and it was clearly not a 5 star home. I gave him a 4 star review which was generous and then texted him some suggestions to improve the customer experience per his request and he proceeded to review me very low (without seeing the property after) on cleanliness, following house rules and the rest of the criteria. When questioned, he said he could tell by my text that I wasn’t going to give him a 5 star review so he reviewed me low. I am a 64 y.o woman that stayed... Read More


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Rozanne C
5/4/2023
We recently rented a home in Tampa Florida thru VRBO and were very satisfied with the home and the Host. The home was very clean and the host answered all my questions quickly. We will definitely rent from VRBO and the Host again. Rozanne C Massillon, Ohio


O
OLS
2/21/2023
We are currently staying in #2836832 at Paradise Villas in Jaco Coasta Rica. My complaint is two fold. First we are booked here for 6 weeks but this property is not suited for long term stays. No washer or dryer, kitchen light not working, furniture is uncomfortable, so many HOA rules it seems like they really don't want guests, etc. Secondly this for me is strike 3. I have booked with VRBO twice before with similar issues and as far as I'm concerned the should go out of business. If you have any complaints at all about their properties or hosts you will get no satisfaction, just excuses or labels like unreasonable expectations. OLS



Top Rated
Our Partner
  • More than 2 million house rentals worldwide
  • Inquire on 3 or more properties for greater chances of booking
  • Cancellation and damage protection provided
  • Book through VRBO mobile app
  • Over 25,000 pet-friendly properties available
  • Broad list of properties that include free baby and kid amenities
  • Book with Confidence Guarantee