Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
Bosch Appliance Repair Review
ConsumersAdvocate.org
51 Customer Comments & Reviews - see all comments
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Although established in Germany in 1886, Bosch is now a multinational engineering and electronics company with a US base in Michigan, and 70 primary locations all over North America. The company specializes in a wide variety of engineering and electronics areas including: major home appliances, mobility (vehicle technology), power tools, and others.
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51 Customer Comments & Reviews
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Our BOSCH repairman is named Frank. He covers the entire SE Pennsylvania as his responsibility. He texted me on Friday to tell me he would be at our home between 1 and 3 pm on Monday. He arrived on time and immediately figured out our problem, ordered replacement parts, and set up a return visit. He provided very specific instructions for us to prepare the unit for his return visit.
Frank clearly knows his stuff and explained everything which we very much appreciate.
From my perspective, Frank and BOSCH are first-rate in servicing their product.
I contacted the Bosch Appliance repair back in July and it took two weeks for a repair person to come to my house to repair our Bosch dishwasher. The repair person said the problem was the door latch. The latch was replaced but the repair person never tested the dishwasher! That person left and as soon as I tried the dishwasher it did not work. I was charged $140 for the visit. I called Bosch repair again who told me it would take another two week but they would escalate. To their credit a second repair person was dispatched a few days later. This time this repair person said I needed two parts and he would order them. I asked this person how long it would talk to get parts... Read More
Bosch Factory service repair tech in Boca Raton, FL was terrible. His name is Robert. I wish I could give 0 stars! Had to come twice to "fix" the repair. Upon finally fixing it, he did not reinstall the dishwasher correctly. Damaged the cabinets that sit next to dishwasher. I called 800 number and they contacted him to fix the problem. He called me and said "oh, I realized I messed up, just call the 800 and reschedule for another appointment". When I did that, they said they could not send him back (even though I requested he doesn't come back and they send someone else) for another month! I told the customer service rep (Jennifer) that I was going to write a review online and she informed... Read More
Who sends a technician on a repair call without parts to complete the repair? Provided Bosch with model number and description that narrowed three-year-old 800 series dishwasher failure to one of two components. Waited a week for the preferred provider to arrive and now must wait another week for the control board he ordered to be delivered and installed. Even have three levels of surge protection (whole house, circuit breaker panel and electrical outlet for water softener and smart water assistant on same circuit). Bosch dishwashers are overrated.
Absolute disaster, I would give 0 out of 5 stars if I could. Waited for 3 weeks for the service guy to arrive. Came and fixed it only for the dishwasher to break again in 2-3 days. Now we have to wait another 3 weeks :( Talked to him on the phone, had a terrible attitude.
I have been waiting for over 2 weeks to get a warranty repair scheduled. According to the representatives I speak with, my request has been escalated to a supervisor who does not talk to customers so I just have to keep calling back.
After 3 years, the heat compressor on my $1000 Bosch dishwasher is broken and, of course, out of warranty. The company rep was absolutely unhelpful (“sorry, there is nothing we can do”). I’ve learned my lesson with Bosch and will not buy again.
No point everything I experienced is listed below Bosh service is terrible, their idea of help is another number where they do the same.
My appliance has a safety recall on it and they are residing to find someone to fix it despite the fact that it is a covered issues and they initially said it would be covered. I have called multiple times and they keep telling me someone will get back to me in 24-48 hrs which has yet to happen!
We have been trying to get our washer fixed for four months and have now given up. Every appointment takes two or three weeks to schedule. A part has to be ordered. Another three weeks. Repair man arrives with part but needs a partner who is not scheduled. Another three weeks. Next appointment is cancelled by Bosch. They make a new appointment for three weeks later by email without checking our availability - we are away. Another delay. Same man arrives today without partner, but in any case part has been returned and must be reordered.
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
