Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
Sears Appliance Repair Review
ConsumersAdvocate.org
127 Customer Comments & Reviews - see all comments
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Sears is a leading US retailer and chain of department stores based in Hoffman Estates, Illinois. The company's home service branch provides solutions such as appliance repair, interior and exterior upgrades, routine maintenance & tune ups, among other services. Sears has performed millions of appliance repairs on refrigerators, washers, dryers, ranges and more.
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127 Customer Comments & Reviews
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So, after a bad experience, I gave another opportunity. Well shame on me. The service tech calls me at 8am to ask me what he is coming to do..THAT should have been the red flag. I said, simple maintenance check of 5 appliances. Ok, see you in an hour. He gets to my home and the first two things he is concerned about is a coupon code and if my wife wants to but an extended warranty for 750 or so dollars. He hasn't even done anything yet. Then he proceeds to tell my wife that on the washing machine, all they check is that it runs. The dryer, all that is done is remove lint. Nothing that is indicated on their web site where they sell the service is done. The tech charges my wife 100 for... Read More
The rating system does not allow for anything lower than 0... I would rate SEARS service repair services -10. Let me explain why... We have a stacked SAMSUNG microwave and oven unit, it is less than 4 years old. The handle of the microwave broke. A Sears "repairman" came to our home. He removed and put back the MICROWAVE DOOR and MICROWAVE PANEL ( not sure why that was necessary, as his conclusion was we needed a new handle) The same day, the microwave stopped working. Same guy returns a 2 week later with the handle, we tell him about the microwave, now he takes the OVEN door off (even though the problem is w/ the MICROWAVE) you guessed it... same day oven stopped working.... Read More
I purchased a major appliance from Sears assuming I would receive continuing customer service and support as needed. This proved to be a huge mistake - Sears provided absolutely no assistance when I encountered issues getting a defective product repaired under warranty. When the manufacturer refused to fully cover warranty repairs as required by law, Sears completely abandoned me as a customer. They claimed no responsibility whatsoever, stating the manufacturer was solely accountable for the warranty coverage on an item THEY sold me. However, under consumer protection laws, Sears has a clear duty to ensure their customers receive the expected warranty coverage on products purchased at... Read More
I had a technician come out to diagnose my refrigerator. Unfortunately, he didn't have the necessary parts on hand, so we had to order them. Once we got the parts, they didn't resolve the issue. We rescheduled for another visit, but it took 10 days for them to return. A few days prior to their return, I had called to request that a technician contact me to ensure they understood the problem and to be prepared for the visit. It took me at least 45 minutes on the phone to finally reach a live person, and that was only after intentionally contacting the wrong department and getting transferred. The person I spoke to assured me that notes were made and that they would call. To my... Read More
Giving them a 1 star is being generous!! We've purchased more than half of our appliances with Sears & have had all of our appliances on a Sears Master Protection Agreement since May of 2005. We've had multiple repairs over the years with no problems until now! My washer hasn't worked since the 11th of August. We are now on our 3rd technician coming out to look at it all saying it needs major parts. The first 2 technicians were outsourced. The 3rd one that just left my house is actually with Sears A&E. He's now telling me that while they don't have the parts to fix my washer, they are going to have to send it to the research department to try to find the parts outside of their regular... Read More
If there was a zero stars that's what I would rate Sears Appliance Service. I REALLY wished I read the reviews on Yelp before calling Sears to repair my Kenmore refrigerator. I went online to setup the appartment, but was still called to setup an appointment, which doesn't make sense. Tech arrived at the appointed date and time, but made zero repairs. He took temperatures of both the freezer and the fridge parts of the refrigerator. Then preceded to "clean" the refrigerator. He didn't perform the 7 point check to see why the refrigerator wasn't cooling properly. Nope, he clean under the fridge front and back with a vacuum, and change the dial on the thermostat ( all something I can... Read More
Worst repair service I've ever dealt with. Called them on a dryer that would not heat. The fee to diagnose was $99.00 which is reasonable. However, they wanted $431.00 to replace the heating element which only costs $16.00 on Amazon. I refused to have it repaired by them. I agreed to pay the $99.00, but they ran the credit card for $431.00 by mistake. Called them to correct. They said they would be canceled. They never did. Now working it through the bank. Calling their Customer Service is nearly impossible. Never can get a person online. No wonder Seras is out of business.
Don’t bother calling them. They are not dependable. I had an appointment scheduled for 2 weeks and took off work the entire day because the appt time was between 7 am to 6 pm. They called at 9:30 am the morning of my my appt and cancelled.
Was having an issue with my washer, and a slight issue with dryer. Scheduled them to come out. Now to be clear, they give you a window of 8-5. Not morning. Not afternoon. ALL DAY. And they will NOT call you ahead of time to let you know they are on their way. So basically they'll just show up without warning. And they'll also just show up way before the 8am - 5pm and if you don't answer that doorbell quickly, they just say it's a no show and leave. They don't call you or anything. And of course the rescheduled appt they automatically give you is 2 weeks out. Now, in my case, I was home. I have a doorbell with camera. No one was at my door. Yet they said they showed and I... Read More
Horrible service, rude, and demanded payment from my tenant who felt unsafe. Said he wouldn't leave unless paid. WTF?
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor