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Chrysler Capital Auto Refinance Review
ConsumersAdvocate.org
33 Customer Comments & Reviews - see all comments
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Chrysler Capital is a joint venture of Chrysler Group LLC and Santander Consumer USA dedicated to providing full-finance solutions for Chrysler Group and its dealers as well as finance options marketed directly to consumers. The company is best known for their endorsement of Chrysler, Dodge, Jeep, RAM, and FIAT vehicles.
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33 Customer Comments & Reviews
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Horrible business practices! Last week, I paid my final car note and instead of updating my online account to show an additional payoff balance, the company sent me a delinquency notice in the mail. Neither of the customer service reps offered an apology or a clear explanation as to why I was notified in such an insulting way, and I never received a response from two online inquiries. Additionally, I was given three different amounts owed, so I won't be surprised if the company tries to tack on additional fees. This is not how you treat customers.
Horrible customer service! Apparently they can’t do anything without “the system” telling them to do it. Not terribly intelligent phone support agents. They can only regurgitate what their computer screen tells them.
Awful finance company. My worst nightmare is making every 2 weeks payments. They then have added $65 late fees on & applied my payments wrong each and every time. When I do call them they tell me they are not in the USA ? What the crap. I emailed President Trump while he was in office about this bull crap company ripping off consumers.
I am currently leasing through them and it seems like they are going back to the payments i made before i had hardship with a job. I pay 672 a month and they make it hard for me and my personal life. They want all their money at once instead of every 2 weeks or however much you get paid. I have tried refinancing multiple times and they will not let me go to another lender. If i could, I would give them a -40 because of customer service and they played me because I got my car from a 3rd party (TrueCar) and my payments were actually suppose to be 540 a month with NO money down plus my old credit score. ever since ive been financing with them, my credit score has been going down
Chrysler Capital AND their "partner" Santander Consumer USA - some sort of foreign credit card company.... all located in Manila and can't speak in a way to be understood. Not a good representative of Chrysler Capital ! But then you have to ask, "Why when Chrysler Capital owes a customer money rather than sending a check to the customer, they send a dubious "cash card" from Santander which has all sorts of issues and time wasting steps that don't work as described. Very disappointed with FCA and Chrysler Capital in addition to the two lemon vehicles we purchased... 2020 Dodge Ram and a 2018 Pacifica - both JUNK. Never Chrysler products again.... after being a loyal Chrysler /... Read More
I will never lease or purchase a vehicle from this company again (Jeep/Dodge/Chrysler). I just started my 3rd lease with this company. Chrysler Capital's auto-payment policy is to cancel auto-payment before your last payment is made. They say this is so they do not continue to collect auto-payments from customers. Well then why not stop auto-pay after the last payment is made instead? Anyway, I now have a late payment on my credit which messed up my home renovation loan I was in the middle to obtaining. They refuse to help me after many calls into them. I have been polite every time I have called. Asked for removal of late payment in "goodwill". The last person I spoke with hung... Read More
If I could leave no stars I would! This is absolutely the worst company that I have ever financed through! My ex-husbands car was stolen over 5 years ago. Thank goodness the insurance allowed a payoff to go through. I called multiple times in an attempt to settle for the amount of the check. The first rep told me that I had to have the check in hand before settling. I later found out that the insurance company would be sending the check directly to Chrysler Capital. I attempted to call again and was informed by the rep that the amount was already settled or they wouldn’t have accepted the check from the insurance company, she assured me there was nothing left for me to do aside from wait... Read More
Worst finance company I have ever used. Customer service is terrible. See true comments and reviews on their Facebook page.
Run! Do not finance with them. First the dealership managed to add $3900 of warranties and maintenance by having me do a Digital signature on a document without showing it to me or discussing it with me. Secondly they gave a me a 4.65% interest rate. My credit score is above 841! Of course I immediately refinanced with my bank, saving thousands in interest. They cashed the bank draft on June 18th, loan paid in full. They turned around and processed a payment on June 24th on a loan that had zero balance. So now they are holding $4000+ of my money for another 30 days because they want to make sure the bank draft was real. RUN, don’t walk, away from any dealership that tries to... Read More
I would give 0 stars if i could. It is a scam of a company that will keep charging you and charging you for bs claims and then you have no power to fight them! Their customer service is the worst and they will bleed you dry, aside from the monthly payments. Do NOT finance with them.
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Our Partner
- Save thousands on your Auto Loan within minutes!
- Skip up to 3 car payments
- Average savings of $138 per month
- National lending network with competitive rates
- $0 out-of-pocket cost