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Chrysler Capital Auto Refinance Review
ConsumersAdvocate.org
33 Customer Comments & Reviews - see all comments
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Chrysler Capital is a joint venture of Chrysler Group LLC and Santander Consumer USA dedicated to providing full-finance solutions for Chrysler Group and its dealers as well as finance options marketed directly to consumers. The company is best known for their endorsement of Chrysler, Dodge, Jeep, RAM, and FIAT vehicles.
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33 Customer Comments & Reviews
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Purchased a van from dealership. I gave dealership proof of income when purchased at dealership. 3 days before first payment is due, dealership calls me and tells me this place needed 3 months of proof of income. I am a disabled veteran and receive VA and social security income. Getting 3 months of proof could take 6-8 weeks just on VA alone. What I had gave them already was from late last year when I refi. my house. That wasn't good enough for them. So, I had to pay out of pocket to get what they wanted from my bank. Then, 4 days before plates are due for the first time, wife goes to BMV for plates. After standing in line for a long time, gets to speak to someone at BMV, they don't have... Read More
Terrible. They tried blaming all of there shortcomings on the dealer and charged me late fees for a due date they screwed up for months until I caught on and then refused to fix the issues on my account. Plus they make it rather difficult to set up autopay. I will not be using them again for financing. Not a consumer-friendly bank.
I am disgusted at the way I was treated. It's only recently gotten bad I have had multiple loans through them before. Beware.
My father passed away and had purchased a new truck just a few months prior. A week after his passing I began to contact all the places he had credit with or may have any sort of balance with. I probably called 20 other business like credit card companies, banks, utilities and so on before calling Chrysler Capitol. Every one handled the call very well and were very helpful. The state where my father passed takes roughly 3 weeks to generate a death certificate and another three to open probate so no documentation was available yet other than the obituary. The credit card companies even accepted this as proof. Chrysler Capitol gave me the single worst customer service I have ever... Read More
WORST CUSTOMER SERVICE EVER
Extremely unprofessional and did not care about my concerns.
i have financed several trucks/jeeps through chrysler capital, its been a fairly easy process, got a preapproval and then wrestled with the dealer for the interest rate. only issue I ever had was getting my title after i paid off one of my trucks, it seems common senses isnt common. anyway i just bought yet another New jeep .. seems that most of the issues with chrysler capital are the dealer personel. I'll pay this one off early or trade in a year and get something else...but for the moment its all good
What a terrible experience I just had with Chrysler credit. I whish I could give 0 stars instead of 1. You should not have to call every month to advance your payment just because you pay ahead. No other loan I have, including my mortgage does that, they always apply it to the due date on the bill. I love my Ram truck, but I will never buy another Chrysler vehicle or due business with Chrysler credit because of this. You lost any future business and I will always try to steer friends and family away from your company.
I have paid all 39 of my lease payments, per my contract with Chrysler Capital. Chrysler Capital has failed to close my account and report my account is closed to my credit reporters. This company still has not closed out my account. They have made multiple errors on my account. This company, located in Mesa Arizona, has tried tagging on fees that they can't even explain the reason for these fees. My final bill was the final payment for SGS inspection of $175 and the $395 disposition fee, for a total of $570.00. I called on May 21 to make this final payment with the employee at Chrysler Capital Financial and also charged a money transfer fee of 10.95. My payment on May 21 was $580.95 which... Read More
I wish i could give this company negatives. First i ;eased the new 2019 ram rebel which I absolutely love, however I found out last minute i am deploying and i followed through with the steps to return the truck asap so i would not have to pay for it and the insurance while im gone. This is where the issues started. First I called to inquire about the procedures of breaking the lease and they sent me a letter stating that i did not send the right documents when all i did was call and ask questions. Which was very annoying. Then i sent them memos and annual training dates and they NEVER called me or emailed me when I put all my information in the email and asked them to notify via... Read More
All the negative reviews about how awful Chrysler Capital's customer service is are true. Chrysler Capital's agents are rude, impolite, unfriendly and do NOT care about their customer. They charged me over ONE THOUSAND dollars after my lease ended, for damages that were NOT caused by me and they are reluctant to withdraw those charges even though I have sent them proof that I did not turn in the car in that state. I sent them pictures of how I turned in the car, I sent them a document from the dealership showing I turned in the car on the first day of the month and Chrysler Capital received it on the 15th of the month. I spoke to their Executive Office team, to Kristen, and that too was in... Read More
I do not trust this company to get anything done correctly. I ran into an issue with getting my title from California and it has now been well over two months since it has been paid off and they still can not seem to figure out how to get me my title. There is zero status updates, even after pleading with them to keep me updated and I feel that I have to hound them and do their work for them to get this issue resolved. It is a complete slap in my face after I have paid them a lot of money in interest. Do not trust Chrysler Capital to do anything but the minimum amount of work that they have to do.
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- Save thousands on your Auto Loan within minutes!
- Skip up to 3 car payments
- Average savings of $138 per month
- National lending network with competitive rates
- $0 out-of-pocket cost