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Chrysler Capital Auto Refinance Review


ConsumersAdvocate.org Rating: 3.5 / 5 (Very good)
33 Customer Comments & Reviews - see all comments
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Chrysler Capital is a joint venture of Chrysler Group LLC and Santander Consumer USA dedicated to providing full-finance solutions for Chrysler Group and its dealers as well as finance options marketed directly to consumers. The company is best known for their endorsement of Chrysler, Dodge, Jeep, RAM, and FIAT vehicles.
 
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How is Chrysler Capital rated?

Breakdown

3.5/5
Loan Details
3.5/5
Customer Experience

Overall Rating: 3.5 / 5 (Very good)

Chrysler Capital offers quick an easy auto financing options through a streamlined pre-approval process that delivers same-day results. The company, which enjoys favorable customer reviews and is backed by the financial strength and stability of Santander Consumer USA, is a fitting choice for anyone looking to purchase or lease a new or pre-owned Chrysler, Dodge, Jeep, RAM or FIAT vehicle from a participating dealership in their area.

Auto Loans & Refinancing

Loan Details - 3.5 / 5

Chrysler Capital offers purchase loans and lease buyout options for both new and used vehicles sold through their participating auto dealers. However, the company solely markets Chrysler, Dodge, Fiat, Jeep, and Ram offers for eligible clients. The loan terms, amounts, annual percentage rates provided here are based on Chrysler Capital's monthly repayment calculator, which means actual loan amounts, terms, and rates will depend on a number of factors, including the applicant's credit history, down payment amount (if any), vehicle specifications, and chosen dealership, etc.

Types of Loans Offered

Purchase Loans
Refinance Loans
Lease Buyout
Private Party Purchase

Purchase Loans

Loan Amount
$1,000
Max Loan Amount
$200,000
Max APR
30.0%
Term Length
12 months
Max Term Length
84 months

Loan Qualifications

Qualification - 3.5 / 5

To qualify for an auto loan or lease buyout offer through Chrysler Capital, applicants must be 18 years or older and be able to provide personally identifying information including their name, address, social security number, date of birth, employment details, and annual income. Although their website does not specify a minimum income or credit score, individuals with a good credit history, a co-applicant with better credit, or a substantial down payment amount generally have better chances of obtaining a lower interest rate and favorable loan terms.

Borrower Qualifications

Minimum Age
Must be 18 or older
Minimum Income
No Minimum Specified
Minimum Credit Score
No Minimum Specified
US Citizenship Requirement
No
Verification / Documents Required
Social Security Number
Employment Information / Pay Stubs

Vehicle Qualifications

Mileage Limit
No Limit Specified
Car Age
No Limit Specified
Car Makes
Chrysler, Dodge, FIAT, Jeep, Ram

Application & Service

Customer Experience - 3.5 / 5

Chrysler Capital's online application is easy, secure, and can be completed in minutes. Customers who request pre-qualification can obtain a response in as little as sixty seconds and receive personalized offers via email, all without affecting their credit. In order to help their customers make informed financial decisions, Chrysler Capital also provides several loan and budget calculators and additional resources for individuals looking to secure a finance option for the first time.
Approval Time
Same Day
Funding Time
Not Specified
Fees
No Fees Specified
Benefits/ Features
Online Rates / Application
Pre-approval Soft-credit Inquiry

Chrysler Capital Reputation & Reviews

Reputation - 3.5 / 5

Chrysler Capital, registered under Santander Consumer USA, Inc., is not accredited by the Better Business Bureau, yet holds a 3.51 out of 5 stars score with the organization based on 60 customer reviews and an A rating. Although they have received mostly negative customer feedback on bbb.org, the company maintains a 7.8 (Great) score on Trustpilot.com based on over 65% positive customer reviews. The majority of consumers reporting their experiences with Chrysler Capital on Trustpilot.com agree the company is easy to work with and delivers excellent customer service each time.
Trustpilot Rating
7.8 out of 5
BBB Rating
A
Number of BBB Positive Reviews
2
Number of BBB Neutral Reviews
1
Number of BBB Negative Reviews
57
Date Collected
2017-12-27

Contact & Additional Information

Lender Type
Lender
Homepage URL
https://chryslercapital.com
Company Phone
(855) 541-7745
Mailing Address
PO Box 961275, Fort Worth, TX, 76161
Year Founded
2013

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33 Customer Comments & Reviews

Loading Reviews ...
Lisa B
7/4/2018
There is absolutely no follow thru, they tell you they are going to do something and never do it. I called twice to apply my early payment towards my next month's bill and they still applied it to the principal instead then charged me a late fee. Also they incorrectly spelled my last name, twice I have called to have them correct it and faxed them all the necessary information. The incorrect spelling is now showing up on my credit report and looks like fraud. It has been 2 months it must still be sitting on someone's desk. This is a lease I hope I can refinance with someone else.

Holly T
7/1/2018
You need to get your computer system updated . Shouldn't have to call every month to advance my due date because I'm paid ahead. This should be an option to either pay additional money to principle or apply to next month due.

R
Richard N
2/12/2018
I paid every month of my lease on time with only regular wear and tear on the vehicle and you wack me with a $400 end-of-lease bill.. I was told you do this on EVERY lease.. What hacks, I am so glad I left the Chrysler 'Family.' Barf

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