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Empire Auto Protect Car Warranties Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
11 Customer Comments & Reviews - see all comments
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Founded in 2006, Empire Auto Protect offers extended warranty coverage for vehicles whose original factory warranties have expired. The company offers a choice of three plans that cover either basic systems like heating and cooling and drive axles or more esoteric repairs, including high-tech electronics. All plans include roadside assistance, fuel refills, and rental car coverage. Empire Auto Protect serves vehicle owners nationwide and is headquartered in Dover, Delaware.
 
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How Do We Rate Empire Auto Protect?

Breakdown

4.5/5
Plans & Service Contracts
4.0/5
Claims & Repairs
4.1/5
Reputation

Our Overall Rating: 4.5 / 5 (Excellent)

Empire Auto Protect offers extended warranty coverage for automobiles and light trucks that are no longer covered under their original factory warranties.

The company offers three plans with the notable option of plans with no deductibles. You can request a quote online by answering a few questions about your auto and your location. The site will return an estimate immediately. However, that's just the company's recommendation and when we used the tool, it recommended Empire Auto Protect's least expensive and least extensive coverage. The estimate you'll receive doesn't offer pricing for its mid-price or top-tier plans.

Customers may select any dealership or repair facility to perform repairs. So you can still give your business to your favorite, trusted mechanic. Mechanics work directly with Empire Auto Protect to get paid, which simplifies the claims process for vehicle owners. Empire Auto Protect's extended warranties are transferrable, should you decide to sell your car while you are still under contract.

We do fault the company for some lack of transparency. The company does not publish a link to a sample contract or list coverage exclusions on its website. Nor does it do a good job of explaining its no-deductible contracts, other to say that customers have that option.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
Pre-Owned
Autos

Coverage - 5 / 5

Empire Auto Protect offers three plans to choose from. Its least expensive Silver plan includes engine, transmission, cooling system, traditional brake system, electrical system, and drive axle coverage. It also includes trip interruption, gas refill, roadside assistance, rental car, and other convenience coverage. Its Supreme plan adds coverage for lock-outs and steering systems. Titanium plan provides very comprehensive coverage and includes other systems including ABS brakes, AC, fuel, turbocharge, high-tech, and front and rear suspension.

The company covers a wide range of domestic, foreign, and luxury vehicles.

What does Empire Auto Protect cover?

Powertrain Coverage

  • Engine
  • Drive Axle Assembly
  • Water Pump
  • A/C
  • Power Windows

Specialty Coverage

  • High Tech Electronic Components
  • Electrical System

Component Coverage

  • ABS Brakes
  • Turbo Charger
  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Claims & Repairs

Claims

Maintenance Records Required for Service?
No
Waiting Period
30 days

Repairs & Service

Repair Facility Selection
Any Licensed Facility

Claims & Repairs - 4 / 5

Empire Auto Protect customers can bring their vehicles in for repair at any licensed repair shop or dealer. The company offers simple, hands-off claim filing. Simply bring your vehicle to your trusted mechanic and he or she will perform the repair and bill Empire Auto Protect directly. That means customers who have non-deductible plans will have no out-of-pocket expenses. The company doesn't say whether estimates/claims must be approved before work is started.

Empire Auto Protect Service Contract

Contract Details

Contract Length
Empire Auto Protect vehicle service contracts last for one year.
Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Plans & Service Contracts - 4.5 / 5

Empire Auto Protect doesn't provide a sample contract on its website. That makes it difficult to compare Empire Auto Protect coverage, including exclusions and coverage limits, to what other vehicle service contract companies offer.

The company doesn't appear to offer a monthly payment option. Rather contracts are billed annually. That may make their policies cost-prohibitive for some vehicle owners.

Company Reputation

Company Details

Year Founded
2006

Customer Reviews

Date Collected
2022-09-16

Reputation - 4.1 / 5

Empire Auto Protect is not accredited or rated by the Better Business Bureau. Trustpilot gives the company 3.2 stars, but that rating is based on a total of two reviews.

We do have one indication that customers are satisfied with the company's service: a 5-star rating on Google that is based on about 90 reviews. We also checked with the Consumer Financial Protection Bureau and no complaints have been filed about Empire Auto Protect through that organization.

Contact & Additional Information

Homepage URL
https://empireautoprotect.com/
Company Phone
(888) 345-0084
Headquarters Address
8 The Green Suite # 11230, Dover, DE, 19901

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11 Customer Comments & Reviews

Loading Reviews ...
Dwight G
7/21/2023
So far I cant give them a good raying. turned in a claim a week ago and have heard nothing. will not even return my email

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