Endurance Auto Warranty
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130 Customer Comments & Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.
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130 Customer Comments & Reviews
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DO NOT BE FOOLED! I’d give 0 stars if that was an option. They sell you this insurance like it is the best thing ever, when in reality it is the exact opposite. We purchased our plan in July after purchasing our truck earlier this year and making the mistake of not getting a dealer warranty. We have now made the decision to sell our truck, and so we no longer needed the warranty plan. We called Endurance on October 28th to cancel, and we got connected with Jason. He was totally rude, interrupted me when I tried to speak, and kept saying the same things over and over. He was accusing me of lying and saying that another company was coaching me to say the things that I was saying when I asked... Read More
Endurance auto warranty BEWARE. The salespeople quickly become rude if you try to pin them down on a specific question. Maintenance records are the key. If you buy a used car without proper and complete maintenance records before your purchase, they can and will deny your claim. Even for major “covered” items. Their line, “We are not responsible for your decision to buy a car without the proper and adequate maintenance history”. That’s it. Simple Standard Legal Boilerplate. If you call in a claim, they will look for an inadequate maintenance record on that item/part. Unless you have proper documented proof of maintenance services performed, at the proper intervals, from the... Read More
WOW thank goodness I read reviews. I almost bought this
Know lotta friends was gonna
Buy...all these bad reviews can't
Be wrong...you get money to do
A service when it's time to pay
Up .you say no...shame on you
My back up camera went out when I put in my claim I was told it was not covered
I wish I had read more of the comments before taking out this insurance. But, I trusted Richard Karn. I have paid for 3 months. Was my waiting period. That and 200 miles. I go to turn in a claim and was denied. Said it was a pre-existing condition. I thought that was what the 3 months was for. I did not know anything was wrong till I took my car in for oil change. BEWARE!!!!!
FAKE rating! Endurance is a disreputable company with the shadiest practices. They even have a fake help to tell people how to spot scams. THey are scammers in my opinion
Horrible and won’t give my full payment back in one day of signing up??
Agent said items were covered in their “Platinum” plan to get me to sign up and take my first payment. I then again asked the agent if these items were covered and she said yes and my full payment at that time could be refunded in the first 30 days. Then emailed me an exclusionary list after signing me up only to find out she lied. Now 48 hours later Endurance will not refund my total first payment and is trying to keep some $29 processing fee. Outrageous. Don’t give this company a dime. Now I have to go through my CC company and report them and their charges.
Not happy at all!! First Roadside Assistance said my co tract could not be located so I could NOT get a tow!! Then they refused to accept my repair centers hourly rate because he charged $25 less on a prior claim that was YEARS AGO!! So my take is that Endurance does not think inflation exists and that people shouldn’t rise prices to cover their increasing costs of doing business! My guess is they are all still paying less than $2.00 for a gallon of gas in 2024. Since no one should raise their rates!! Once this repair is complete I will be shopping for a new warranty provider!!
This company is horrible. Will not communicate with the customer. Cannot speak with a supervisor. They try to use after market parts to fix your vehicle. Stay away from this company. They train there adjusters to say nothing is wrong with your car during inspection so they don't have to pay
Customer E
Customer Experience of Endurance Auto Warranty
Official Response
Customer Experience of Endurance Auto Warranty
We're sorry to hear about your experience, but this doesn't align with our company's practices. We take all issues seriously and strive to provide transparent and efficient service. Please reach out to us directly at 866-432-4443 so we can address your concerns and work towards a resolution.
Thank you,
The Endurance Team
This extended warranty is a scam. They go out of their way to deny a claim. I highly recommend no one deal with this company. I wish i had never heard of them and wasted my money with them. I exceeded the one year time for an oil change by 10 days because i was out of the country. The car was 3000 miles under the recommended 10,00 mile change recommendation. This is a poor excuse for not honoring my repair.
Customer E
Customer Experience of Endurance Auto Warranty
Official Response
Customer Experience of Endurance Auto Warranty
Jerry, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,
The Endurance Team
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