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Consumer Cellular GrandPad Cell Phone for Seniors Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
26 Customer Comments & Reviews - see all comments
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GrandPad is an easy-to-use tablet designed with seniors in mind. The tablet helps users keep in touch with their loved ones by allowing them to make phone calls, video calls, send text messages, and more. The device is user-friendly and comes with custom apps that cater to the user's specific needs.

How is Consumer Cellular GrandPad rated?

Breakdown

4.5/5
Features
4.8/5
Coverage and Cost
4.6/5
Support

Overall Rating: 4.6 / 5 (Excellent)

The GrandPad tablet is a highly-sought mobile device for seniors that is user friendly and easy-to-follow. GrandPad has pre-installed games and communication applications, internet connection, and a long-lasting battery life. The device includes walkthrough video instructions and enables users to easily communicate with loved ones across a variety of devices. GrandPad does not require a contract, but instead has a monthly service fee that covers the cost for internet and security features. The GrandPad company has great reviews and an excellent rating from the Better Business Bureau. GrandPad is powered and sold through its partner, Consumer Cellular. Consumer Cellular has a low rating on Trustpilot, where most of its unsatisfactory reviews regard issues with billing and network service. Overall, the GrandPad is reputable for its simplicity and receives great feedback from seniors.

Consumer Cellular GrandPad Features

Features - 4.5 / 5

The GrandPad comes with pre-installed applications that enable users to communicate with loved ones, such as video calling, phone service, and text messaging. The device also comes with games such as Solitaire and Crossword. It includes home-care and customer support buttons, which serve as alert features for assistance. The device also has its own internet connection and is designed with large buttons and text for easy navigation.
Display Size
1920 x 1200 full HD display
Phone Dimensions
8 inches (diagonally)
Operating System
Android

Senior Specific Features

  • Large Buttons
  • Large Text
  • Urgent Response Button

Regular Features

  • Internet Enabled
  • Text
  • Camera
  • Touch Screen
Extended Battery Life
The GrandPad's battery life is long-lasting and able to hold a charge for up to three days.
Monitoring
The Companion App allows family members to maintain contact with users who have the GrandPad, anywhere and anytime. Customer support is also accessible on the device's screen. In a feature unique of\ this product, the manufacturer's customer service department can monitor the battery life of the GrandPad and alert the user and others when the batter becomes critically low.

Consumer Cellular GrandPad Service Plan

Coverage and Cost - 4.8 / 5

The GrandPad tablet is prepaid. Users pay in full for the tablet and receive a monthly service that enables internet connection and service features.
Unlocked
Yes
Carrier
All major U.S networks: Verizon, Sprint, T-Mobile, AT&T
Prepaid
Yes
Contract Required
No contract required, but the company charges a monthly service fee for internet access and security features.
Price Range
$200
Cancellation Fee
No

Consumer Cellular GrandPad Reputation & Customer Service

Support - 4.6 / 5

GrandPad has an excellent rating from the Better Business Bureau and a significant amount of supportive followers on its social media platforms. There aren't any direct online reviews on top rating sites for GrandPad, but the company does have positive customer reviews on its website, as well as positive comments on its Facebook page. The GrandPad includes a customer support button for quick and easy access to assistance. The service provider for the GrandPad, Consumer Cellular, has a low rating on Trustpilot for customer service and has several negative reviews that focus on billing and network service issues.
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
0
Date Collected
2015-03-17
Customer Support
Phone
Email
Live Chat
How to Guides
Support Hours
Not Specified

Company Profile

Full Name
Consumer Cellular GrandPad Cell Phone for Seniors
Company Website
Headquarters
850 E. Chapman Ave, Suite C, Orange, CA, 92866

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26 Customer Comments & Reviews

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jeannettecarrasco1923
5/16/2020
I would like to buy an iPad grandpa for my husband for father's day ,to give him a nice and affordable gift. And something for him to have some entertainment, since he doesn't really go out. I would like to see him happy and having some fun in life . After he worked so much..and to ease his pain of lossing our child in the Irak war.😑😣😶😐


sgtrushing
5/12/2020
Senior citizens are typically fond of old school games such as dominoes but there is no method to customize the GrandPad for the individual. Another frustrating fact is the Internet button does not lead the senior to the internet or allow them any leeway to explore the internet. Instead, Consumer cellular restricts the flow of information to the NOAA, NPR, AARP and one other liberal leaning source of information. Had I adequately researched the GrandPad rather than relying on ratings, I would have simply bought a tablet from Verizon and customized it myself for my mother-in-law. I am greatly disappointed in this product for the aforementioned reasons and will implore Consumer... Read More


A
Anne R
4/30/2020
I purchased the GrandPad for my parents at the beginning of the Covid 19 pandemic because they are living in an isolated area and I live 700 miles away. My mom is 87 and her husband has heart disease, and knowing that they can keep in touch with the entire family and even video conference with their healthcare providers gives me enormous peace of mind. They do not have internet and are a bit overwhelmed with most technology, but they are enjoying their GrandPad immensely. It’s simplicity has won them over, and given them confidence in exploring the benefits of limited access to basic internet services without being too complex. The ability to grant administrative access to myself... Read More


bygrace1377
4/25/2020
My 92 year old mother didn’t want one but we got her one anyway. She Loves it, especially now since we can’t see each other. Now we can! It’s so easy to use, she’s figuring it out on her own. We are so thankful for the grandpad!!


sstclair
4/25/2020
The only cell phone service at my mom's house is Verizon. The device will not work. It will work with AT&T and TMobile ONLY. She lives in a very rural area where Verizon is the only coverage. I will need to return the device. She is very disappointed....as is the whole family. Customer service has been helpful and the device is very user friendly--if only she could use it....


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Natalie W
4/9/2020
It's really too bad that Grandpad developed an item that can truly help seniors not feel so isolated. But then they partnered with Cellular Central and gave them full control of their device. If you decide to purchase this item, you better hope the person you are giving it to plans to use it for a long while. Because NO ONE else can use the Grandpad afterward. It is not an item you can reset, insert a new SIM card and allow to be used by someone else. Grandpad either does not care about that fact, or has not control. Not sure which. And Cellular Central certainly doesn't care. What a waste. I am writing this during the Covid-19 of 2020 in the USA. My mother is in assisted living and unable... Read More


Dawn B
4/5/2020
My mom is 94 and this has been a lifesaver didn't see her for four weeks and can now vidio chat best purchase ever easy for her to use with a little help from nurses highly recommend,peace of mind is the best


sbaedaro8303
10/31/2019
We have reached out on multiple occasions to Consumer Cellular Service Supervisors, have sent 2 letters to John Marick, the CEO of Consumer Cellular, and Greg Pryor, the COO of Consumer Cellular to resolve a very serious matter amicably regarding two defective phones that presented my 72 year old husband to be without a working cell phone. On February 2019, my husband and I purchased a Doro phone at Best Buy through the Consumer Cellular offer. A week after we purchased the phone, we noticed the keys were sticking and adding additional numbers. This was frustrating and annoying, but we dealt with it. In September 2019, the keys were still sticking adding additional numbers, and... Read More


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PD H
8/19/2019
If you do not have good WiFi do not get this product. Purchase for my Mother who does not have WiFi. Doesn’t work properly in her home. YouTube, Facebook, etc does not load consistently and hardly ever at night. If you have a metal roof or in a rural community you are out of luck.


Judy C
6/9/2019
Do not buy it...…….I have had nothing but trouble trying to set this up. The problem is that it is not like a normal phone. Yes, they can make phone calls, however they cannot get calls unless the person has been programmed in. I have yet to get anyone programmed in. I keep getting a run around as to how to do that. They tell me I can do it without the grandpad (as this is at my 86 year old uncles house). But I can't. They send e-mails to log in, but they go to the grandpad which I don't have at home. I have tried numerous time unsuccessfully to get anything on my desk top. Also, if they do not answer the phone, it does not go to a voicemail. So if this older person goes to the... Read More



Top Rated

Consumer Cellular GrandPad

  • Wireless charger cradle
  • Walkthrough video instruction manual
  • Full HD touchscreen with large fonts & buttons
  • Built-in 4G LTE internet connection
  • Companion app to connect with loved ones on any device
  • Instant customer support connection