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Consumer Cellular GrandPad Cell Phone for Seniors Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
26 Customer Comments & Reviews - see all comments
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GrandPad is an easy-to-use tablet designed with seniors in mind. The tablet helps users keep in touch with their loved ones by allowing them to make phone calls, video calls, send text messages, and more. The device is user-friendly and comes with custom apps that cater to the user's specific needs.
 
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How is Consumer Cellular GrandPad rated?

Breakdown

4.5/5
Features
4.8/5
Coverage and Cost
4.6/5
Support

Overall Rating: 4.6 / 5 (Excellent)

The GrandPad tablet is a highly-sought mobile device for seniors that is user friendly and easy-to-follow. GrandPad has pre-installed games and communication applications, internet connection, and a long-lasting battery life. The device includes walkthrough video instructions and enables users to easily communicate with loved ones across a variety of devices. GrandPad does not require a contract, but instead has a monthly service fee that covers the cost for internet and security features. The GrandPad company has great reviews and an excellent rating from the Better Business Bureau. GrandPad is powered and sold through its partner, Consumer Cellular. Consumer Cellular has a low rating on Trustpilot, where most of its unsatisfactory reviews regard issues with billing and network service. Overall, the GrandPad is reputable for its simplicity and receives great feedback from seniors.

Consumer Cellular GrandPad Features

Features - 4.5 / 5

The GrandPad comes with pre-installed applications that enable users to communicate with loved ones, such as video calling, phone service, and text messaging. The device also comes with games such as Solitaire and Crossword. It includes home-care and customer support buttons, which serve as alert features for assistance. The device also has its own internet connection and is designed with large buttons and text for easy navigation.
Display Size
1920 x 1200 full HD display
Phone Dimensions
8 inches (diagonally)
Operating System
Android

Senior Specific Features

  • Large Buttons
  • Large Text
  • Urgent Response Button

Regular Features

  • Internet Enabled
  • Text
  • Camera
  • Touch Screen
Extended Battery Life
The GrandPad's battery life is long-lasting and able to hold a charge for up to three days.
Monitoring
The Companion App allows family members to maintain contact with users who have the GrandPad, anywhere and anytime. Customer support is also accessible on the device's screen. In a feature unique of\ this product, the manufacturer's customer service department can monitor the battery life of the GrandPad and alert the user and others when the batter becomes critically low.

Consumer Cellular GrandPad Service Plan

Coverage and Cost - 4.8 / 5

The GrandPad tablet is prepaid. Users pay in full for the tablet and receive a monthly service that enables internet connection and service features.
Unlocked
Yes
Carrier
All major U.S networks: Verizon, Sprint, T-Mobile, AT&T
Prepaid
Yes
Contract Required
No contract required, but the company charges a monthly service fee for internet access and security features.
Price Range
$200
Cancellation Fee
No

Consumer Cellular GrandPad Reputation & Customer Service

Support - 4.6 / 5

GrandPad has an excellent rating from the Better Business Bureau and a significant amount of supportive followers on its social media platforms. There aren't any direct online reviews on top rating sites for GrandPad, but the company does have positive customer reviews on its website, as well as positive comments on its Facebook page. The GrandPad includes a customer support button for quick and easy access to assistance. The service provider for the GrandPad, Consumer Cellular, has a low rating on Trustpilot for customer service and has several negative reviews that focus on billing and network service issues.
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
0
Date Collected
2015-03-17
Customer Support
Phone
Email
Live Chat
How to Guides
Support Hours
Not Specified

Company Profile

Full Name
Consumer Cellular GrandPad Cell Phone for Seniors
Company Website
https://www.grandpad.net/
Headquarters
850 E. Chapman Ave, Suite C, Orange, CA, 92866

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26 Customer Comments & Reviews

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Kim P
6/7/2019
Having a terrible time with the GrandPad. $40 a month but there has been ongoing issues with connection, needed to try another SIM card. My Mom has a flip phone for God's sake she could not figure out how to put in a SIM card. I live in Illinois and she is in Florida-hard of hearing, the video option is best for our communication, but not if it only lasts for 4 seconds. I paid someone to do the SIM card. Now they are saying the WiFi might be "fighting" with something else and there needs to be someone with her to try several things. This was touted as a simple easy to use option for seniors. Not true. I'm giving up at this point

Donna S
6/6/2019
Do not buy! I bought the Grandpad for my mother and have had nothing but trouble with the connection. My mother and I can not even complete a call without garbling and she has been unable to keep in contact with friends. I have made at least 20 calls with technicians from Grandpad and every time they tell me something different or I have to try the same things again. Now my mother (88 years old) has to do one "final" test to see if the problem is in the speakers. Ghrr! Wish I never bought this.

M
mike
5/6/2019
Any company is going to have negative issues by customers. Consumer Cellular has by far the least amount in service , product quality, etc. I've been with them for 5+ years and couldn't be happier!! Mike

Dave M
4/28/2019
Grandpad and Dementia... Grandpad is too complicated for a person with dementia or have memory impairments and I could NOT recommend its use for those users. Most features may be okay with elderly that have NO memory impairments. The picture feature is great ! The cost at 40.00 a month is a little high due to the lack of usage and value. The telephone aspect is not great and not useful breaks up even on a strong WiFi connection .... I have Comcast installing a phone circuit and router for 25.00 a month and plugging in a programmable picture phone into it should make phone communications in her Memory Care room complete... Grandpad would have great value if it had a Nanycam... Read More

Vernon L
4/5/2019
Yes my mom have been wanting a grand pad ever since they came out so I got her one since she has had it we had to replace over and over very poor made plus in the middle of video calls cut off and on plus internet did not work have the time she was very disappointed with grand pad don't waste your money to many problems.

Steven W
12/27/2018
88 year old mother in law has been afraid of technology, will only use a flip phone and has trouble even using a tv remote. Her 3 daughters chipped in buying her grandpad with my assistance. It's only been a week and she is already responding to emails, commenting on shared pictures, making phone and video calls, and also creating her own music playlist by just clicking music offered on the device to her favorite button. Most of all this well thought out device now lets her communicate with her children, grandkids and great grandkids like never before. Well done consumer cellular!

Top Rated

Consumer Cellular GrandPad

  • Wireless charger cradle
  • Walkthrough video instruction manual
  • Full HD touchscreen with large fonts & buttons
  • Built-in 4G LTE internet connection
  • Companion app to connect with loved ones on any device
  • Instant customer support connection
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