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Delta Dental Insurance Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
178 Customer Comments & Reviews - see all comments
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Founded in 1945, Delta Dental is presently the largest dental benefits carrier in the nation. The company is a not-for-profit organization with some for-profit affiliates among its 39 independent member companies. Delta Dental services to more than 78 million people enrolled in over 129,000 groups across the nation, the District of Columbia, and Puerto Rico.

What is Delta Dental?

Delta Dental is the nation's leading dental insurance company, providing access to over 145,000 dentists at more than 292,000 office locations. The company also provides the best discounts, averaging 20.3% on all claims. Delta Dental has consistently built strong partnerships with dental insurance providers and dental professionals for over half a century.

What's Included with Delta Dental

Negotiated Fees. Delta Dental has worked with network dentists to lower the costs of their services. This means cheaper treatments and bigger savings for you. 

Balance billing is not allowed, because participating dentists agree to accept Delta Dental's fee and the patient co-payment or deductible (if applicable) as full payment.

There are no forms for you to fill out because participating dentists submit claims directly to Delta Dental.

Payments are made directly, no need to wait for reimbursement checks.

No deductible or calendar year maximum.

Set copayments so you know your out-of-pocket cost for each procedure.

Plan Reviewed 

Dental for Everyone Gold PPO

How much does it save you?

Year 1/ Year 2/ Year 3 

Preventive: 60%/ 80%/ 100% 

Basic: 50%/ 65%/ 80% 

Major: 0%, 30%, 50%

Premiums

Monthly/ Quarterly/ Annually

1 Member: $41.16/ $123.48/ $493.92

2 Members: $75.51/ $226.53/ $906.12

Family: $109.86/ $329.58/ $1,318.32

Annual Maximum

$1000 per person, per calendar year

Treatments Covered and Reimbursements

Covers Preventive, Basic and Major services. The amount of reimbursement increases with every year. However, there is no coverage for major services for the first year.

Summary

Delta Dental boasts the largest network of dentists and partner companies in the country. This makes it easy for you to find the best dental services in your area. Delta Dental is simply the best, which is why 60 million Americans make them their choice for dental insurance.


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178 Customer Comments & Reviews

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LI
2/12/2019
Horrible experience dealing with Delta Dental! Do not believe the fake positive reviews - after more research they are getting 1 star ratings on so many consumer sites, I wish I had seen that before enrolling. Called in merely to PAY my bill. The customer service representative who answered, Allen, began speaking over me, interrupting me, not allowing me to ask questions or clarify the information I received in writing from their company. Proceeded to be argumentative and extremely inappropriate in our conversation, demeaning and insulting my intelligence stating I was not able to follow simple instructions etc. LOL What kind of jokers do these people hire? And no way I am sticking with... Read More


David J
2/1/2019
There is no way that these positive comments are real. Do not believe them. I can't even use my account. I've been locked out, and apparently the technical support can't unlock accounts. Seriously? Do not use this insurance if you can help it. They will send you to Aspen Dental (the only dentist they covered in my entire city), a total scam outfit who will tell you that you have some disease, and you need 4 appointments to do some "scraping". My old dentist did scrapings for free when they cleaned my teeth. They will try to charge you close to $1,000.00!! Horrible!


Michael M
1/29/2019
It seems obvious that the people reviewing Delta on this site have never had to use it. Nor do I understand how it can have such high start rating. Almost every comment below states how bad Delta is. Delta's claim processing is so screwed up its amazing anyone can get paid or figure out anything. I used to like Delta, but no more.


Sarah H
1/24/2019
Cheryl in customer service has flat out refused to give me a benefit breakdown on behalf of our patients, not once but TWICE. She's the only one I've had issues with. Why she still has a job is beyond me. Customer service is dead!


S
Susan B
1/23/2019
Terrible. Forced to use FEDVIP program. Only number for customer service is recording only. No email or other contact info on website. No search function. No linkage to anything other than generic info of absolutely no use. Locked out of user account and can't get anyone to answer a phone and help. This is what you get when the lowest bidder wins a federal contract.


L
Liz
1/22/2019
I do not and would not recommend Delta Dental to anyone. I have been on the their PPO plus program for six years and in that time I have paid my $143.85 faithfully. I have also had to to pay $300 for initial intake from a dental visit at an office that was suppose to be in my network, but suddenly changed. I Have called time and time again to make sure that a dentist on the website was actually in my network to find out they weren't. I have recently, after having to wait another 4 years, had to go in because of infections and instead of covering the initial visit like it said on my plan, they only covered $38 I now have a $400 dollar bill to pay. For extractions, since I had to wait so... Read More


M
Mark L
1/15/2019
I signed up through FEDVIP . None of the in-network dentists have high reviews on Yelp of Google Reviews. DD website has NO information on the dentists such as where they studied. Impossible to find info on most of the network dentists. I checked two cities in two different states. Disappointing because I used DD when I was active service.


Tyshel E
1/9/2019
Hold time is horrible. Been on hold for over an hour and no one yet has came to the phone. The longest I've waited for any insurance company to pick up.


Vince D
1/3/2019
How does this company have such a strong rating? I purchase insurance with them back in November of last year. Fast forward to today, and the dentist tells me that I will have to pay out of pocket for the procedures that were scheduled because Delta considered them to be major. She told me that there is a 12 month waiting period before they would cover the cost of the procedures. When I enrolled, none of this was mentioned anywhere on the site. However, I decided to cancel my subscription, and as I type this statement, I have been trying to for the past 2 hours. Nowhere on their site does it allow you to do so. So I'm now on the line with their customer service for the third time. The... Read More


Rick C
12/13/2018
My dentist sent in 2 claims for 2 separate visits. I received 2 letters from Delta Dental both stating they had no record of my account and that the claims were denied. My dentist did not show my address on the claims. The letters Delta sent to me obviously were to the correct address, but they also had my account number on them!!! As of this writing they are still denying I exist in their system after I sent them copies of my last 8 paid invoices. Obviously I am cancelling "coverage" and going after them the best I can. Have a feeling I will be out almost $500 the way it is going.



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