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Mr. Cooper FHA Loans Review
ConsumersAdvocate.org
9 Customer Comments & Reviews - see all comments
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Mr. Cooper, formerly Nationstar Mortgage LLC, is a Texas-based home loan provider that offers traditional mortgages, cash out refinances, FHA loans, FHA streamline loans, HARP loans, VA loans, and jumbo loans. Alongside this wide variety of options, the company also offers a wealth of online educational materials and calculators in order to help consumers decide on the best home loan fit for themselves. Mr. Cooper was founded in 1997 and has an A- grade with the BBB.
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9 Customer Comments & Reviews
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Our family home burned down and escrow paid Nation Star (Mr. Cooper) in full.
Mr. Cooper stole the entire insurance check and they stole the land that the house was on and sold it (from two elderly black people) including a triple-purple heart Vietnam Vet.
This company is full of certified vultures who take from the innocent in order to pad their pockets... Nothing short of pathetic!!
Working with an attorney to take these low-life vultures to court!
Mr cooper purchased my mortgage and every since it has been a nightmare. They did not pay my hazard insurance on 3 occasions until my insurance dropped me. When I called my insurance company they refused to do business with mr cooper regardless of what I did. They stated this was not the only time they have had this same issue with mr Cooper. I had to get insurance at a different company with a higher premium. Now to current day.. I kept getting letters from mr cooper how was already serving my mortgage... wanting me to refinance at a new lower rate. Let’s just say after 12 weeks my only goal is to move my mortgage to another company. Save yourself the headache. Do not do business... Read More
Mr. Cooper is the worst company that ever existed. Horrible customer service. They screw you over and then blame you for it. They lost my payment and even after showing them the tracking information and their signature when they received it, they still refused to do anything to fix it. I have a loss of $196.06 out of pocket just to fix their screw up. Not so much as an apology. I will not rest until they fix this.
i was with nationstar and now mr. cooper. always have had a good experience and always paid promptly. in dec 2019, my bank changed and i couldn't get info changed on mr cooper website. i called and got a very helpful young man. he asked me if i ever thought about refinance since my interest rate was 5.5%. he said he could bring it down at least half per cent since i had never been late and been a long standing customer. i said ok, give me some figures. he came back with a 4.125% rate and a mo pay $80 less than i am paying now. i discussed it with some friends and called him back and said, let's get started. he said we could have this wrapped up by the end of feb. so mr cooper... Read More
i changed my automatic payment from one account to another after they had already taken the money for the month and then they took it again in the same month resulting in overdrafts on my part. when i called, they said it was my fault, ha, ha.
It is their responsibility to monitor the payments and NOT take two in one month - NOT MINE!
I was unemployed since 9/2018 but was able to maintain payments until 4/2019. I called them once or twice a month as a sign of good faith. I spoke with one representative early on and was told that by law I have at least 120 days before my loan goes into foreclosure. I continued to make calls letting them know that I was diligently searching for a job, but I was also told that I could not apply for a loan modification until I had proof of income. By the beginning of July 2019 I called because I wanted to make at least one payment as I had borrowed from family to get that. The rep would not accept it and said they would only accept two payments, and that I should call back when I have two... Read More
They purchased my loan and now they have ruined my credit score for paying on time or a couple days early because they have no clue what they are doing. I have autopay setup through my bank so my payments get to Mr Cooper usually prior to the 1st (due date). So they normally apply it correctly but somehow didn't realize a payment or two was for the next due date and instead apply it as additional principal and the report that I am late with my payments! Really? How dumb are you that you get a payment on the 29th or 30th and can't figure out "Oh this must be the payment due on the 1st"? There are GRADE SCHOOL kids that can do a better job! I checked my credit score and saw the... Read More
If I could give 0 stars if could. My house was destroyed by the Camp Fire in California on Nov. 8. I received a check to payoff the loan and replacement cost from Farmers Ins (They were awesome) within 25 days of the fire. The check with my name and Mr Coopers name was received by the payoff dept on 12/14/18. At this time my check was send to the research dept. Which the name does not fit them as the did no research to find out why my check was in their hands. Research Dept took my check and filed it away. On 12/20/18 I called the Escalation Dept to confirm that account was paid off and my money was on the way and found out customer service failed to tell me I need a signed Mortgage... Read More
My home mortgage was purchased by Mr Cooper a few years back. I had a miscommunication on my home hazardous insurance for 2 months and they took out an insurance to cover that period and have never cancelled as I have my own I am paying on. I have contacted them at least 6 times and I'm on hold for around 30 minutes each time and have been told it will be taken care of and yet I am continuing to get interest and late fees charged and showing I am late on payments. This was in April 2018 still dealing with this!! I continue to make my same monthly payments on time...I'm sure they are turning in late notices on my credit report as well. Mailed them a letter 30 days ago and no response... Read More
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