Gutter Helmet Gutter Guard Review
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37 Customer Comments & Reviews - see all comments
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Gutter Helmet is a brand of aluminum gutter guards that drain water into your gutters through the principle of surface tension.
The company is owned by the Southeastern Metals Company (SEMCO), which in turn is owned by Gibraltar Industries.
The company does business through a dealer network across the US and Canada.
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37 Customer Comments & Reviews
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These things do not work!! I first installed Gutter Helmet in 2019 at the cost of $2793.00 and the first rain I complained that they were not working right. After many calls and many “cleanings” finally some one came out and said these gutters were installed wrong and should be replaced and we settled on another $1000.00 to do it right. Then in Sept. of 2021 they came out and replaced everything. They still do not work but they would come out after several calls to clean out the gutters and down spouts a couple of times a year at no charge. Now when I call they have started a $50.00 charge to come out. I am 80 years old and have no business climbing a ladder to do their job. My next... Read More
I was a customer in the fan since 2011 when we had them installed I recommended them to my family and friends however this year I was told that I would be assessed a warranty fee of $50 to find out if I had a valid #Warranty when I called and asked for them to come out And clean the branches out of my gutters very disappointed very disillusioned. Don’t think I’m gonna recommend them or use them ever again. Can you be assessed a warranty fee when Gutter Helmut gives you a lifetime warranty doesn’t make sense to me how can they turn around and tell me that they need to charge me to see if I have a valid warranty.
We had gutters installed on our lakehouse in 2014 and they have constantly gotten stopped up. I have called them twice this year and was told they would come out and check them. The year is over and they still have not been out. Their lifetime warrenty is not worth the paper it was written on and I would never purchase from them again. Beware of this company.
Linda McClendon
Gardendale, Alabama
Customer Service Sucks and the Referral Program is a Joke . You did not Honor it now you have a Irate Customer that can't keep there mouth shut. For every upset customer you have you lose 10-20 possible new customers.
my installer has changed their policy on cleaning and now charges a fee
I had a failure on my Gutter Helmut system back in the spring of 2023. I contacted both the local installer and the Gutter Helmet Company and basically was told that their product wasn’t protected against Acts of God. Go figure that God would want to destroy my Gutter Helmet. I will say that Gutter Helmet Louisville, Kentucky did discount the repair from $800.00 to $400.00. I didn’t do anything else until recently. I have been in the Lumber and Building Materials business for my entire career, working for several manufacturers. I learned that whenever a product fails it is normally due to incorrect installation and ask that my installation be looked at by the company and the installer.... Read More
I HIGHLY suggest that you start running TV ads. Don't allow the other guys to dominate the market.
Well done and truly impressed with their service and follow on support. Would recommend for anyone needing a professional team to install and maintain your gutters.
Ice and snow got in underneath the helmet and peeled it back. There is no longer anyone in the Toronto (Canada)
area who installs or repairs Gutter Helmet so the lifetime warranty is useless. Stay away !!
Very poor customer service. Disrespectful of a customers time. Never showed up for an morning appointment to check and clean out a potential clog.. Called customer service for any updates and I kept hearing we can't reach our field techs, they are not responding to our texts. Finally around 2 pm I get an update. My appointment had been cancelled, due to a tech that was supposedly out at my house a month ago saying I had a broken pipe First off, A tech did not come out a month ago and I never had a broken pipe! Instead of calling me and asking if this was true and had it been fixed they just decided to cancel my appointment. Spoke to manager Jim and it turned out the tech had... Read More
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