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Audicus Hearing Aid Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
52 Customer Comments & Reviews - see all comments
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Founded in 2014, Audicus offers competitively priced German and US-manufactured digital hearing aids. The company deals directly with independent manufacturers to deliver its six hearing aid options at a discount to consumers. Audicus' hearing aid products are designed to be versatile and discreet and the company offers a unique membership plan that allows customers to purchase products by paying monthly. Audicus is located in New York, New York.
 
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How is Audicus rated?

Breakdown

5.0/5
Hearing Aid Style
5.0/5
Features and Price
5.0/5
Battery Life
5.0/5
Customer Experience

Overall Rating: 5 / 5 (Excellent)

Audicus' main selling point is its price. The company offers customers quality products directly and keeps costs low by eliminating traditional middle man markup. Before ordering a hearing aid, users can take a hearing test through the Audicus website or be tested by their own doctors instead. Once you submit test results to Audicus, a certified audiologist will program your hearing aid and send it to you. Other points of note are free UPS ground shipping and an extendable warranty.

All models can be financed at 0%. You can also select a comprehensive monthly membership. Once you select the model you prefer, you can customize it with additional features at an increased cost.

Additionally, Audicus customers have the choice of taking a hearing exam online or submitting the results of an exam previously conducted by their own audiologists.

Audicus Product Offerings

Hearing Aid Style - 5 / 5

Audicus offers five hearing aids and a choice of receiver in canal (RIC) and completely in canal (CIC) models. All devices allow users to adjust the devices' performance to different environments. The company offers hearing aids in several different colors to make them more discreet. Additional features include an enhanced clarity package, remote control, recharging capability, and cleaning kits.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
RIC
Battery Life
Up to a week
Accessories
Cleaning Kit
Remote Control
Charging Dock
Bluetooth
Enhanced Clarity
Hearing Aid Dehumidifier
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Directional Mics
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Automatically Adapt to Different Environments

Audicus Additional Services

Features and Price - 5 / 5

Audicus offers hearing aids that are among the most affordable we've found. And it offers customers plenty of choices.

New to the Audicus product lineup is the Series 2 line. As part of this new series, Audicus has released two new hearing aid models, the Spirit 2 and the Omni 2. These are both 10% smaller than their preceding models and have faster scanning capabilities and a larger memory. Other upgrades include better background noise processing and bluetooth connectivity. The Spirit 2, which was also upgraded for remote adjustability, starts at $1,748 per pair. The Omni 2, which features an upgraded speech finder microphone, has a starting cost of $1,998 per pair.

Another newer model is the invisible, completely-in-the-canal (CIC) Mini. This is the company's most discreet option and a pair costs $2,498.

Audicus offers a generous pay-as-you-go financing plan which features 0% APR, instant approval, fixed monthly payments, and flexible terms. Audicus also has free UPS ground shipping and USPS 3-5 day shipping for orders within the US. Customers can choose expedited shipping for an additional fee. If you need your unit repaired or reprogrammed, Audicus covers standard return shipping.

Audicus customers who purchase any Series 2 model can opt for its monthly membership plan, with which they can have access to unlimited expert support.

Overall, Audicus is a good choice for budget-minded customers. With hearing aids that assist with mild to severe hearing loss, many customers will find an affordable option in the company's product catalog.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
100 Days
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
Phone
Chat
Email
Web Form
Fax
Text

Audicus Pricing

Battery Life - 5 / 5

Audicus products come with several batteries. Not all models are equipped with rechargeable batteries, but for those that are, you can purchase a rechargeability kit separately. The company also offers subscription ongoing care kits for an extra fee, which supply you with battery replacements periodically.

Lowest Price (1 unit)

$699

Highest Price (1 unit)

$1399

Audicus After-Sale Service

Customer Experience - 5 / 5

Audicus' website makes shopping relatively easy. You can contact Audicus via phone, email, or through the website's live chat feature. We would have liked to see more detailed technical specifications listed for each product and perhaps a side-by-side comparison tool to improve the product selection process, but we assume the company makes this information through its customer service representatives. In addition, complete user manuals for each product are published on Audicus' website.

Customers who have purchased Audicus products and review their experiences online praise the company's ongoing service. If you opt for Audicus' monthly membership plan, you have access to unlimited expert advice. That can come in handy, particularly when you first receive your hearing aid and want to make adjustments to optimize your experience.
Warranty Length
2 years
Warranty Coverage
Audicus products come with a 2-year warranty that covers manufacturing defects. It is important to note that this warranty will not cover devices that have been modified or have suffered physical damage by the user. However, lost or damaged hearing aids within the first 6 months will be replaced at a discount.
Text of Warranty
click here
Deductible/Copay
No

Audicus Reputation

Reputation - 5 / 5

Audicus has a favorable online reputation among consumers. The company earns an A+ with the BBB, although reviewers on that site award Audicus with 2.67 out of 5 stars. That speaks to the company's trustworthiness, but doesn't necessarily imply an ideal customer experience. That being said, just 9 consumers have reviewed the company for the BBB and people are more likely to file negative reviews than positive. So we're inclined to cut Audicus some slack on their average customer review score.
BBB Rating
A+
Date Collected
2023-06-26
Year Founded
2014

Company Profile

Full Name
Audicus Hearing Aid
Company Website
https://www.audicus.com
Headquarters
130 W 29th Street, 11th Floor, New York, NY, 10001

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52 Customer Comments & Reviews

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Ward P
2/26/2024
The Wave units I purchased are working just great. So is the TV sound adaptor. I can now participate in daily life without saying what, what, what????

klaudia.krokos
1/9/2024
Amazing! Such a customer service! They are so helpful, attentive and knowledgeable! I love that You can communicate with them via text messages which makes it easier when having hearing disability. Besides that they are super responsive! You can trust them to help You meet all Your needs You can be sure of that!

Lorraine D
12/26/2023
I returned my hearing aid .Thy received it on the 14th of dec and now i have to wait till Jan 22 to get my money back and i;m sure they will be adding all sorts of fees i;m told . Not a very good company to deal with . Sorry i contacted them

Madeline F  
Official Response

Manager of Audicus Hearing Aid
Hi Lorraine, we apologize for the delay in your refund. We aim to process returns as quickly as possible and are always working to make this a more seamless experience for our customers.
Janice L
9/15/2023
My sister told me about this company and I was not disappointed. James Giglio was very helpful. I am looking forward to getting my first hearing aids.

Roxie R
8/4/2023
I was very disappointed with my dealings with Audicus. The promises of 100% refundable was fraudulent. I was charged for shipping and had to pay for my own return. Being from Canada, the cost of the return was not cheap. Also the amount of time it took to get my refund was unacceptable.

Madeline F  
Official Response

Manager of Audicus Hearing Aid
Hi there, we apologize for the confusion about shipping costs. Regarding your refund, we process refunds as quickly as possible and we sincerely apologize for the delay in you receiving your refund.
gs.cornell
5/16/2023
I was wearing my original 7 year old hearing aids when I found Audicus. I bought the Wave hearing aids. They were awesome and half the price of my originals. They have great user support , a 45 day trial, and a two year warranty. I would definitely by from Audicus again.

A
Alex
11/13/2022
I have previously owned Audicus hearing aids. I originally switched from a $7k plus pair to Audicus hearing aids. The previous Audicus pair (Clara) was good but the Omni has been a real eye or “ear” opener. The things I have enjoyed: 1. Extra clarity the sound is noticeably clearer than my previous hearing aid 2. The direct Bluetooth connection between my cell phone and my Omni hearing aids The extra clarity that the Omni provides allows me to hear more in crowded locations as well as while on a phone or in a Zoom call. I can even hear my granddaughter playing a violin. I love the app for my cell phone; now I have no need to carry an extra device for Blue tooth connection to my... Read More

A
Alex
11/13/2022
I have previously owned Audicus hearing aids. I originally switched from a $7k plus pair to Audicus hearing aids. The previous Audicus pair (Clara) was good but the Omni has been a real eye or “ear” opener. The things I have enjoyed: 1. Extra clarity the sound is noticeably clearer than my previous hearing aid 2. The direct Bluetooth connection between my cell phone and my Omni hearing aids The extra clarity that the Omni provides allows me to hear more in crowded locations as well as while on a phone or in a Zoom call. I can even hear my granddaughter playing a violin. I love the app for my cell phone; now I have no need to carry an extra device for Blue tooth connection to my... Read More

TomCheryl B
11/9/2022
Had trouble from the start. The volume control was very hard to set where I needed it and then it would not stay set. I had to reset every time I put them on. I could not wear them in my truck because of how road noise simply drowned out the radio or talking on my cellphone. I would not watch a TV show with music playing in the background because it drowned out the speaking parts. I asked for authorization to return them within the warranty time and never heard back from them.

Madeline F  
Official Response

Manager of Audicus Hearing Aid
Hi there, we are incredibly sorry that you are having issues with your hearing aids. Unfortunately, we cannot find your name in our system to reach out. We want to make sure this is resolved so please email us at help@audicus.com and one of our Hearing Specialists can assist you.
Ann L
10/31/2022
I have been wearing Audicus Clara for 2 years now and I can't say enough positive things about them. Customer service is great and they went the extra mile, free of charge, to modify for my needs. I wore the VERY expensive Miracle Ear for close to 10 years and they just got to the point they were so out-priced I couldn't afford, pushing 8-10k for a pair, and would need upgrades about every 2 years and to fix old ones they no longer had parts so were forced to upgrade. I hear better out of my Audicus Clara than I ever heard from all the years of wearing my Miracle Ear. Will stay w/ Aucicus forever. Would give a 10+ rating if I could.

Top Rated
Our Partner
  • Custom-programmed hearing aids without the markups
  • Free lifetime support and next day audiology appointments
  • Automatic speechfinder technology for crystal-clear sound
  • Advanced bluetooth supports simultaneous connection to 2 devices
  • Free upgrades every 18 months with Audicus Premier
  • 100 Day Risk-Free Trial and Money-Back Guarantee
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