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Hear Better Hearing Aids Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
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Hear Better is an online hearing aid retailer founded in 2009 based out of Tyler, Texas. They offer hearing aid and hearing aid accessories at wholesale prices.
 
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How is Hear Better rated?

Breakdown

4.0/5
Hearing Aid Style
4.0/5
Features and Price
3.5/5
Battery Life
4.0/5
Customer Experience

Overall Rating: 3.9 / 5 (Very good)

Hear Better focuses on providing customers hearing aids at wholesale prices. They also offer devices and replacement parts from different manufacturers. Aside from their product pages, they have a basic FAQ section where they go over details of hearing aid care, as well as the terms of their default warranty. They also have a blog page where they cover different topics ranging from more tips on hearing aid care to news on hearing aid manufacturers and more.

Hear Better Product Offerings

Hearing Aid Style - 4 / 5

Being an online wholesale retailer, Hear Better offers a diverse range of hearing aids and accessories from different manufacturers such as Siemens and NewSound. Their more affordable devices tend to be behind the ear models better suited for casual conversation or in-home use, but they also offer more expensive devices that are bluetooth-enabled and go directly in your ear.

In addition to hearing aids, they also offer accessories and replacement parts for said devices, as well as extended warranties.
Product Type
True Hearing Aid

Hear Better Additional Services

Features and Price - 4 / 5

Currently, Hear Better offer free shipping on all orders over $200 and free support. There are, however, no further details on what "free support" means, given that they offer a 60-day "no questions asked" return policy and they have telephone and online customer support options.
Financing Available
No
Trial Offer
No
Free Shipping
Yes
Online Hearing Test
No
Modes of Contact
Phone
Web Form

Hear Better Pricing

Battery Life - 3.5 / 5

Hear Better offers a broad range of hearing aids and accessories at wholesale price, with many devices priced for under $100. Generally the lower priced units are for people with only partial hearing loss, although certain models geared towards those with severe hearing loss also fall under this price range.

Lowest Price (1 unit)

$39

Highest Price (1 unit)

$287.98

Hear Better After-Sale Service

Customer Experience - 4 / 5

All products purchased through Hear Better have a "no questions asked" 60-day return policy, not including the manufacturer's default warranty. They also offer one year warranty extensions for certain hearing aids and accessories. This extension will cover any expenses you may have if you filed a claim through the manufacturer, but will also cover repairs by Hear Better if your device is no longer covered by the original warranty. These warranties only cover the original device parts and are not applicable for accidental damages to said devices.
Warranty Length
60 days
Warranty Extendable?
Yes
Warranty Coverage
Deductible/Copay
No

Hear Better Reputation

Reputation - 4 / 5

Currently, Hear Better does not have much in the way of online customer reviews, so it is difficult to asses their quality of service from available information, but they currently hold a B+ rating through the BBB. However, given their affordable prices and 60-day "no questions asked" return policy, they might be worth a try if you're currently on a budget. They're also helped by the fact that they encourage you to reach out to a medical professional before you purchase any device, to make sure that it might be a good fit for you, which is a nice consideration on their part.
BBB Rating
B+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
0
Date Collected
2019-09-17
Year Founded
2009

Company Profile

Full Name
Hear Better Hearing Aids
Company Website
https://www.hear-better.com/
Headquarters
2702 E. Fifth ST #705, Tyler, TX, 75701

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Customer Comments & Reviews

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barrysmith1948
7/17/2023
I bought hearing aids from Hear Better Co. on May 12th of this year. The plastic stem on the left side hearing aid came loose from the base 2 weeks ago and it is unusable. The left side is my worst ear. The right side hearing aid is to loud even on the lowest setting. I have sent several emails to the support department and left phone messages. I haven't had a return message or call.

J
John
2/4/2023
Great place to buy your hearing aids. Dr. Paul chats anytime I have a question. Have been a satisfied customer for a few years now. Signia and Siemens line are great.

mamacitalz
10/18/2022
I ordered a hearing aid for my husband and we did not get the item we paid for. After finally getting someone to reply to my numerous calls and emails, they gave us an apology and send us another hearing aid. However, what we received was the same hearing aid that we had questioned before. The box says that we got the right model, but on examination of the hearing aid, it is not the same product as advertised. We again have been sending emails and making phone calls; but after more than a week there has been no response from these people. We have to do something else!

janicematkins
9/8/2022
This is not a comment...I just submitted an inquiry please do not publish it as my email is included!

Top Rated
Our Partner
  • Nearly invisible behind-the-ear devices
  • On-demand audiologist care & adjustments 
  • Bluetooth-enabled & 360-degree sound
  • 100-day risk-free trial + money-back guarantee
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