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Hearing Help Express Hearing Aids Review


ConsumersAdvocate.org Rating: 3.3 / 5 (Very good)
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Hearing Help Express is an online retailer of hearing aids and hearing aid accessories based out of Illinois. Their parent company, IntriCon, is a manufacturer of Class III medical devices.
 
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How is Hearing Help Express rated?

Breakdown

3.5/5
Hearing Aid Style
3.0/5
Features and Price
3.5/5
Battery Life
3.5/5
Customer Experience

Overall Rating: 3.3 / 5 (Very good)

Hearing Help Express is an online retailer of medical-grade hearing aids and hearing aid accessories. They carry various models from simple, disposable battery-operated ones to more elaborate ones with recharging batteries and phone compatibility, to name a few features. Their price points are reasonable and under normal retail levels, since they work directly with the manufacturer to bring prices down as much as possible. They also have a 45-day money back guarantee in case you're not satisfied with your purchase and want to return the device.

Their website also offers many useful articles on hearing loss and hearing aids in general, for your benefit. They also have access to hearing loss professionals that you can speak with either by phone or over their chat for further support.

Hearing Help Express Product Offerings

Hearing Aid Style - 3.5 / 5

Hearing Help Express carries a broad range of hearing aid devices from the simple and affordable to models with phone compatibility, companion microphone for when you're having conversations and many more features. They even offer personalization options in case you don't need some of the more advanced features for some of their devices. Accessories and replacement parts are also available. All of Hearing Help Express' devices come from a Class III medical device manufacturer, so they're all FDA-listed and approved.
Product Type
True Hearing Aid
Types of Hearing Aids
BTE
ITE

Hearing Help Express Additional Services

Features and Price - 3 / 5

Hearing Help Express offers free standard shipping on all their orders, but there is the option for priority or express shipping. While they do not have an official trial period, they have a 45-day money back guarantee that essentially lets you try out the equipment first before committing to your purchase.
Financing Available
No
Trial Offer
Yes
Trial Offer Period
45 days
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
Phone
Chat
Email
Web Form

Hearing Help Express Pricing

Battery Life - 3.5 / 5

Hearing Help Express's prices range from $299 to units well over $800, depending on your specific device needs. Something to keep in mind is that Hearing Help Express's parent company is a manufacturer of Class III medical devices, which is why their prices are comparatively lower in relation to standard retailers.

Lowest Price (1 unit)

$299

Hearing Help Express After-Sale Service

Customer Experience - 3.5 / 5

Hearing Help Express offers a one year warranty that cover manufacturer defects in materials or workmanship. Aside from their default warranty, they also offer a one or two year protection plan that covers all sorts of damages that your device might experience. It is important to note that this plan does not cover you if you lose the hearing aid, or if you have it repaired by a third party. There is also a device cleaning plan that provides you up to four professional cleanings per year, but it does not cover repairs or replacements.

Although the protection plan does not specify, the cleaning plan must be purchased for each individual unit that you own, so it's something to keep an eye out for if you have a hearing aid for each ear.
Warranty Length
1 year

Hearing Help Express Reputation

Reputation - 3 / 5

Hearing Help Express is accredited by the BBB and currently holds an A+ rating through them. Despite the small amount of customer reviews available, Hearing Help Express has been very thorough in responding to both positive and negative reviews, showing a willingness to engage and work with their customers regardless of the nature of the interaction.
BBB Rating
A+
Number of BBB Positive Reviews
3
Number of BBB Negative Reviews
1
Date Collected
2019-09-17
Year Founded
1979

Company Profile

Full Name
Hearing Help Express Hearing Aids
Company Website
https://hearinghelpexpress.com/
Headquarters
1714 Sycamore Rd, Dekalb, IL, 60115

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Customer Comments & Reviews

Loading Reviews ...
Jim E
7/19/2020
the coast is good and we get them fast the pepol you talk to are very helpfull.

Top Rated
Our Partner
  • Nearly invisible behind-the-ear devices
  • On-demand audiologist care & adjustments 
  • Bluetooth-enabled & 360-degree sound
  • 100-day risk-free trial + money-back guarantee
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