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Oticon Hearing Aids Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
42 Customer Comments & Reviews - see all comments
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Oticon is a global hearing aid company that has consistently worked in the science and technology of hearing. They have been a world leader in the hearing care industry since they were founded in Denmark in 1904, and customize their hearing aids based on factors such as age, listening environment, personal preference and processing ability.
 
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How is Oticon rated?

Breakdown

4.5/5
Hearing Aid Style
4.0/5
Features and Price
3.5/5
Battery Life
4.0/5
Customer Experience

Overall Rating: 3.9 / 5 (Very good)

Oticon is one of the strongest competitors in the hearing care industry due to its remarkably broad offering of hearing aid types and features. The technology behind the company's devices and accessories is some of the most advanced and provides users a great degree of customization and comfortability. The company's educational content is a great help for potential customers looking make an informed purchase decision. Moreover, Oticon offers more detailed information about its warranty and trial policies than other hearing aid companies.

Oticon Product Offerings

Hearing Aid Style - 4.5 / 5

Among the companies we reviewed, Oticon had one of the widest range of products and options. The company has seven current hearing aid models currently advertised on its website and a host of legacy products, as well. The company's newest hearing aids rely on cutting-edge technology to provide tinnitus relief, catch high-frequency sounds like "s" and "sh" and boost softer speech, among many other sought-after features. Product previews let customers see how the company's devices look on other users—something of a unique website feature. Oticon offers devices in a wide range of styles, such as MIC, CROS, and RITE. The devices come in many neutral and a few fashion colors. In addition, a number of wireless accessories and a convenient mobile app further enhance users' hearing experience.
Product Type
True Hearing Aid
Types of Hearing Aids
IIC
CIC
ITC
LP
BTE
Mini BTE
RITE
MIC
ITE
CROS
bi-CROS
Accessories
Charger Plate
Cleaning Kit
Remote Control
Mobile App
Computer Control
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Directional Mics
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Telecoil
  • FM Compatibility
  • Frequency Shifting
  • Tinnitus Maskers
  • Wind Noise Reduction
  • Binaural

Oticon Additional Services

Features and Price - 4 / 5

Oticon hearing solutions are based on the company's BrainHearing™ philosophy. That means they have been designed to support your brain’s natural process of making sense of sound.

Neither device pricing nor shipping information is available on Oticon'a website, as customers deal directly with health care professionals to acquire their hearing aids. Because the company's risk-free trial is administered at the discretion of these third-party professionals, Oticon does not offer information on their site about trial periods, either.
Online Hearing Test
No
Modes of Contact
Phone
Email

Oticon Pricing

Battery Life - 3.5 / 5

Since Oticon offers such a wide range of products, battery life, charging methods, and charging times vary. You can contact Oticon by email to inquire about battery life and other details for its hearing aids. You can also connect with an Oticon authorized distributor through the company's website.

Oticon After-Sale Service

Customer Experience - 4 / 5

Oticon has a short, 6 question quiz to evaluate customers' hearing capacity. The quiz is not very thorough, but it's enough to advise users whether it would be wise to consider a visit with a hearing professional.

We found that specific information on each of the company's products was a little difficult to locate. It's there—but you'll have to dig several pages deep to find it. Oticon's website could be improved with a single pull-down menu that lets customers explore their hearing aid options easily, as well as a feature comparison chart.
Warranty Length
2 years
Warranty Coverage
Oticon hearing devices are covered by a limited warranty issued by the manufacturer for a period of 2 years and come with a year of protection against loss and damage. This limited warranty covers manufacturing and material defects in the hearing device itself, but not accessories such as batteries, tubing, earwax filters, etc. Problems arising from improper handling or care, excessive use, accidents, repairs made by an unauthorized party, exposure to corrosive conditions, physical changes in your ear, damage due to foreign objects entering the device, or incorrect adjustments are NOT covered by the limited warranty and may void it. Added to this comprehensive Oticon factory warranty is "Precise Hearing." This program gives you 45 days from the date you purchase your hearing aids to return them. If for any reason, you decide to return the undamaged hearing aids during the money-back period, the company will return the total price. However, the free-trial offer is administered by the hearing clinics that actually sell Oticon products at their discretion.
Text of Warranty
click here

Oticon Reputation

Reputation - 3.5 / 5

Oticon currently holds a B- rating from the Better Business Bureau. The company is not rated on Trustpilot. The company does get a mention on several senior citizen advocacy sites. Still, it's hard to get consensus on the company's reputation. That being said, Oticon has enjoyed tremendous longevity. The company has been around in some form since 1904.
BBB Rating
B-
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
1
Date Collected
2022-04-11
Year Founded
1904

Company Profile

Full Name
Oticon Hearing Aids
Company Website
https://www.oticon.com
Headquarters
580 Howard Avenue, Somerset, NJ, 08873

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42 Customer Comments & Reviews

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Rick M
6/14/2018
You should have a call in number for support. Your product manuals do not even touch all the variables and trouble shooting is very minimal. For something billed at 8200 dollars you should be able to get tech support.

Suleiman A
1/16/2018
Was content with my oticon hearing aid till just after the warranty ended. Volume control on right device stopped working followed by the left a month later. Cost for repair is $350 each. Strange that the devices malfunction as soon as warranty runs out. Is it just a coincidence???

Our Partner
Good for children, and teens
  • Wide range of hearing aid styles
  • Products to treat moderate to profound hearing loss
  • Customize your hearing aid's color and features
  • Built-in tinnitus sound support
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