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Hippo Home Insurance Review

60 Customer Comments & Reviews - see all comments
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Hippo is a company that offers modern insurance boosted with preventative smart home technology. The company transacts all of its customer business online or over the phone, and is noted for its plain language policies.
 
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How is Hippo rated?

Breakdown

4.8/5
Coverage Options
4.5/5
Pricing and Discounts
5.0/5
Customer Service
5.0/5
Financial Strength
4.8/5
Add-On Coverages

Overall Rating: 4.8 / 5 (Excellent)

Hippo is a new, fast-growing company.

Hippo focuses on the customer experience and attempts to dispense with insurance jargon to make buying and understanding a homeowners insurance policy easier.

Financial Strength

Financial Strength - 5 / 5

Hippo is not an insurance carrier, but rather an insurance agency. Its policies are underwritten by well-known and financially secure insurance carriers.
Underwriter

Customer Experience

Customer Service - 5 / 5

Hippo is accredited by the Better Business Bureau, although it is not currently rated by the institution. The company has a 2.8 rating on Trustpilot, although it only has three reviews on the website, hardly enough to have a consensus.

Their website, however, enables prospective customers to obtain a quote by simply filling in the answers to a few plain-language questions.

Customer Ratings

Trust Pilot Rating
2.8 out of 5
Date Collected
2022-09-21

Hippo Coverage

Coverage Options - 4.8 / 5

The house, other permanent structures, personal property and liability are all covered by home insurance through Hippo.

The policy extends coverage to include home office equipment, which has become a permanent staple in many homes.

Hippo also provides eligible customers with certain home safety equipment.
Basic Coverage Types
Dwelling Protection
Personal Property Protection
Liability Protection
Guest Medical Protection
Additional Coverage
Water Backup Coverage
Scheduled Personal Property Coverage

Pricing & Discounts

Pricing and Discounts - 4.5 / 5

Customers who need to file a claim, do so by filing it directly with the insurance carrier that underwrites their policy. Hippo facilitates the claims process and will guide you through completing your claim through its concierge services.

Household Discounts

  • Home Safety Features

Contact & Additional Information

Homepage URL
https://hippo.com
Company Phone
(800) 585-0705
Headquarters Address
150 Forest Ave, Palo Alto, CA, 94301
Year Founded
2015
What We’re Hearing From Our Readers
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Customer Comments

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ac616z49417
11/28/2019
I was a Hippo Insurance Customer for 37 days. Purchase Home 17OCT2019. Had home Inspected by a certified inspector 07OCT2019. No significant problems. Purchased Hippo Insurance 22OCT2019. 26NOV2017 Hippo notifies me their inspector found a roofing problem and threatens to cancel my insurance unless I fix it. 26NOV2019 I physically inspect the roof with my neighbor. No problems found! Messaged back and forth with unidentified, unknown individuals or entities via Hippo support to resolve the problem. Arrogant, snarky, cocky and ignorant! Canceled policy 27NOV2019. Fortunately, I paid cash for the house and can self insure. Previously, when I was poor and broke with a mortgage... Read More
11 People found this helpful.
HelpfulNot Helpful

cdljr68
11/12/2019
I made my first claim under the enhanced coverage for equipment breakdown. They are trying to deny the claim because my HVAC unit is 16 years old. Not sure what good that rider is ?
11 People found this helpful.
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Jessica G
10/17/2018
So far, so good. Have purchased better home coverage for almost $500 less than my current Mercury policy. All "paperwork" is via email; they don't mail policy info via snail mail. Service reps on the 800-number have been very helpful.
9 People found this helpful.
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A
assaf
7/16/2018
Was super fast (less than a min) to get my policy and covers all the relevant things (My HVAC etc') that no one else covers. Simply great
9 People found this helpful.
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kevinmelero
3/6/2020
Don't buy into the Hippo policies. I just purchased my second house on 1/16/20 and received a notice a few minutes ago that my policy is being cancelled effective 3/31 because my roof caps are slightly worn and a couple branches were barely touching the roof. What a ridiculous company! Read all of the negative reviews before you decide to move forward. I, personally, would avoid them at all costs.
8 People found this helpful.
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D
David
7/16/2018
After searching for home insurance online I came across Hippo. The quoting process was fast and painless. Happy with my choice and recommend to others.
7 People found this helpful.
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M
Mike O
7/17/2018
Super simple process with top shelf coverage and service. It felt like buying something at Amazon and their agent, Tony, was awesome!
6 People found this helpful.
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W
W B
3/26/2018
I got better coverage for a huge savings compared to my current policies.. over $400 savings for my house and rental condo. The quote was super quick and the rep I spoke with was incredible. Without my saying a word, even he talked about different Hippo is regarding customer service and it truly shows. I am very very happy.
6 People found this helpful.
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B
Bob C
6/26/2020
Their "customer service" is horrendous. They will make up things or withhold information to get a sale, but the reality is that their website is nothing more than a bunch of hype. They say they will pay for mechanical failure of equipment, but how they define it and whether or not it will actually be covered depends on the mood swings of the person who answers the phone.
5 People found this helpful.
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Eran A
7/17/2018
Seemless buying experience and better price than all other competitors I checked against. Highly recommended!
5 People found this helpful.
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Top Rated

Wide Selection Of Home Insurance Discounts - Online Quotes In Minutes!

  • Covers common occurrences like fire or theft and accidents
  • Protect your valuable items (electronics and jewelry) 
  • A wide range of excellent coverage options
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