Liberty Home Guard: Home Warranties Review
Liberty Home Guard: Home Warranties Review
ConsumersAdvocate.org
262 Customer Reviews - see all comments
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<p>Liberty Home Guard is a New York City-based direct seller, offering home insurance quotes sponsored by Progressive. LHG offers inexpensive policies that are systems-focused, appliance-focused, or all inclusive and works with a network of independent, licensed contractors in 48 US states including Washington D.C. Liberty Home Guard is the BBB's only A+ accredited home warranty company, and its board boasts over 100 years of combined experience in the home services business.</p>
$200 Off + 2 Free Bonus Months + Roof Leak Protection
- Connected to Progressive Home Insurance® with access to home insurance quotes and home warranty coverage in one digital platform
- A+ BBB Rating, Plans Starting at $1/day with no commitment
- 24/7 Claims Support with Dedicated Account Management
- Customer Portal For 24/7 Management of Your Account
- Comprehensive, Fully Customizable Coverage Options
Latest Liberty Home Guard Reviews
I contacted Liberty Home Guard for ductwork repair, and they sent a certified technician. He was very professional and completed the job quickly. I appreciate their home warranty coverage!
I had to file a claim for my central air conditioning, and Liberty Home Guard made the process smooth. The technician was knowledgeable and handled everything professionally!
When my heater broke down, I called Liberty Home Guard, and they sent a technician out within hours. He was very thorough and fixed the problem right away. Their home protection plan is worth every penny!
I had a minor issue with my refrigerator, and the technician from Liberty Home Guard was excellent. He diagnosed the problem quickly and fixed it on the spot. Their appliance warranty is fantastic!
When my washer started acting weird, I reached out to my appliance warranty provider. Teresa from customer service was top-notch, directing a clothes washer repair tech my way. Works like a charm now!
I recently had my microwave repaired, and I was impressed with the technician from Liberty Home Guard. He was professional and made the process seamless. I’m glad I have their appliance warranty!
I can't recommend Liberty enough! Their service providers are knowledgeable and efficient. When my dishwasher broke down, they had it fixed in no time. The service contract has truly been worth it!
After my AC unit started making strange noises, I reached out to Liberty Home Guard. The technician they sent was quick to respond and very knowledgeable. He explained the issue clearly and had it fixed efficiently. I appreciate their reliable service and feel secure knowing I’m covered!
Last week, we had a plumbing issue, and Liberty quickly arranged for a plumber to come out. He arrived on time and fixed everything in just one visit. The service was smooth, and we’re pleased with the results. We’ll update this review if anything changes in the future.
Liberty Home Guard has been nothing short of fantastic. They always come through any time I submit my claim and schedule an appointment. With all the issues I had - AC, plumbing, fridge, and electrical repairs, they covered everything!!
The way they managed my air duct repair exceeded my expectations. The system is working perfectly, and they covered the entire job. I also truly appreciated John’s follow-up after the claim was closed to ensure I was satisfied. It’s clear that they genuinely care about their customers.
I had the pleasure of working with Kevin to arrange the replacement of my water heater, and he was fantastic! He was incredibly professional, courteous, and made the whole process so smooth. It was truly a joy to work with someone so pleasant and efficient!
Teresa was incredibly courteous and professional. She handled her job with expertise and a friendly attitude. She did an outstanding job, and I’d recommend her to anyone. Thanks a lot, Teresa! I’m looking forward to working with you again.
The repair specialist did an excellent job fixing our air conditioning unit. He kept us informed throughout the entire process, updating us on the diagnosis and the work being done.
This is the top home warranty company I’ve dealt with. After trying many other companies, none compare to this one. I’m thrilled to have found such a great service provider. Thanks for the fantastic support!
Saul was a fantastic dispatcher who picked up the phone right away. No need to press multiple buttons to get through. He answered all my questions and made sure I got email confirmation before hanging up. It was great talking to him!
I have had two issues with Liberty Home Guard over the last 3 months. Both my HVAC and my refrigerator went out. Liberty Home Guard had fine print on both to deny the claim, but in both cases, because I am a "valued customer" agreed to give me a small amount towards their replacement. In the case of the HVAC, it amounted to only 10% of the cost, and in the case of the refrigerator, only 20%.
I contacted Liberty Home Guard for help with my HVAC air filters. Even though I didn’t have the maintenance package, they went above and beyond by managing the project. They found a service provider and secured a great rate. I’m truly grateful for LHG coming through!
When our dishwasher broke down, Liberty Home Guard had a repair person at our home within 48 hours. The issue was diagnosed and fixed within a few hours, and everything was cleaned up before they left. I’m thrilled with the service and the fast turnaround. A huge thanks to Alex for helping me with the claim!
Grace at Liberty Home Guard was wonderful. My central vacuum broke down, and she had a repair person come to my house within 24 hours. The repair was completed in under an hour. I've had their coverage for 4 years now, and their home warranty has always been amazing.
UPDATE: Tried to buy my opinion by offering an “elevated” refund if I signed a release that would prevent me from writing the truth about my experiences. I didn’t agree. Would give a negative rating if the system allowed it. Totally dissatisfied with the “service” by Liberty Home Guard (LHG). They’re very good at hard sell, trying to convince you how they’re better than the competition. They even have an excuse why they’re not accredited with the Better Business Bureau, saying their ownership has changed and systems have been updated, and they’re now a much-improved company. I should’ve detected the BS right there, but the salesperson Alan S was a smooth talker. Do read their BBB... Read More
Used an unlicensed HVAC tech to perform partial installation, then paid tech for non completed work, then asked me to pay an additional $1700 to finalize an installation that was never finished, but was paid for. Paid $6289 in February, it's now June 4 and Liberty has taken zero action to correct this. Caveat emptor folks. Liberty will absolutely not take responsibility for their mistakes. They paid a vendor for work that was never marked complete, then expect me to pay the same installation fee again to fix the installation performed by a liberty provided tech who didn't have an HVAC license in my state per the HVAC board. By all means contact me I'll be more than happy to share the... Read More
Expect your urgent emergency claims to be treated with the lowest priority and your calls/emails to be ignored. Don't believe the sales reps when they assure you prompt assignments with in 24-48 hours we have never had a claim resolved in less than 14 days, in some cases they take over a month to get someone assigned. During that time you'll be repeatedly told someone will get back to you same day, they never will.
Another great year using Liberty Home Guard’s service. Thank you to George for helping me get set up with my fifth renewal! They did an outstanding job with our HVAC claim this year.
Best service. Their reps are all easy to understand with strong communication skills. The total home guard plan I purchased with them has saved me thousands. I’ve never had a claim they didn’t save me time and money on.
LHG recently launched a customer portal on their website to allow customers to conveniently manage their home warranty accounts from anywhere at any time.
Currently, Liberty offers services in 46 states, including Washington, D.C. Customers only need to input their zip code into Liberty's website, and it will automatically tell them if they are living in a covered area.