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Compare American Home Shield vs. Select Home Warranties

What’s the difference between American Home Shield and Select Home Warranty? See how our editors compare the two companies below.
Last Updated: November 18, 2024
American Home Shield
4.7 / 5 - Excellent
#5 in Home Warranties
Select Home Warranty
4.9 / 5 - Excellent
#1 in Home Warranties
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Key Facts

Limited Time Offer: 50% OFF Select Plans

  • Covering 2 Million Plus Members for 50+ Years
  • No Age Limits On Covered Systems & Appliances
  • Free HVAC Tune-up With ShieldPlatinum™
  • Coverage for Code Violations & Permits 

🔥 SALE: $150 OFF + 2 Months Free

  • Trusted by Forbes, NerdWallet & MarketWatch
  • Coverage for HVAC Systems & Home Appliances
  • Free Roof Leak Coverage & Multi-Year Discount 
  • Flexible: No Home Inspection Required
  • Hassle-Free Claims Online or by Phone

OVERALL RATINGS

 American Home ShieldSelect
Transparency4.8/55.0/5
Claims Processing4.8/54.8/5
Coverage Options4.7/54.8/5
Additional Benefits4.7/55.0/5
Customer Experience4.7/55.0/5

Coverage

Key Facts

 American Home ShieldSelect
Plan Types
Systems
Appliances
Combo Plan
Combo Plan
Benefit Limit Type
Per Item
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$0

Specialty Items and Additional Coverage


Coverage Details

Covered Built-In Systems

American Home Shield
vs
Select
  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Doorbells
  • Ceiling Fans
  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

American Home Shield
vs
Select
  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garage Door Openers
  • Built-in Food Centers
  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of American Home Shield exclusions, check out https://www.ahs.com/pricing-and-plans/contract-policies

Exclusions

For a full list of Select exclusions, check out https://selecthomewarranty.com/termsconditions

Specialty Items

American Home Shield
vs
Select
  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

 American Home ShieldSelect
Annual Premium
Starting at $0
Minimum Contract Length
12 month(s)
12 month(s)
Home Inspection Required for Contract?
No
No
Online Quote/Application

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: https://www.ahs.com/pricing-and-plans/contract-policies

Sample Contract

Select provides a sample contract for potential customers on its website: https://selecthomewarranty.com/termsconditions

Cancellation Policy

Customers can cancel anytime within their 30 day wait period and receive a full refund, and can cancel anytime during the contract term, as this is a non-binding contract.
Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

 American Home ShieldSelect
Service Fee
$100 and $125
Maintenance Records Required for Service?
No
Yes
24/7 Claims Department?
Waiting Period
30 days
30 days

Contractors & Service

 American Home ShieldSelect
Contractor Selection
In-Network Only
In-Network Only
Contractor Network Size
14,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
30 days

Reputation Compared

Company Details

 American Home ShieldSelect
Year Founded
1971
2012
NHSCA Membership
Number of Customers
1.7 million
Number of Employees
1,700
2-10
TrustPilot Rating
2.1 out of 5
8.4 out of 5
BBB Rating
B
B
BBB Positive Reviews
392
38
BBB Neutral Reviews
50
28
BBB Negative Reviews
1,874
273
Date Collected
2023-07-24
2019-01-21

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Contact & Additional Information

 American Home ShieldSelect
Homepage URL
Company Phone
(888) 429-8247
(855) 267-3532
Headquarters Address
150 Peabody Place, Memphis, TN, 38103
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
P.O. Box 849, Carroll, IA, 51401
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
1971
2012

Final Verdict

Select Home Warranty has a higher overall rating than American Home Shield. Select scores better than American Home Shield across: Transparency, Additional Benefits, and Customer Experience. However, American Home Shield scores better on Contractor Network, and Contract & Price. Both companies score similarly on Reputation, Claims Processing, and Coverage Options.


Customer Comments & Reviews

annedastone
9/13/2024
Select Home Warranty review
I have had nothing but positive communication with Select Home Warranty. Every person I have spoken to has been not only very polite but also very knowledgeable and polite. I have already recommended them to many friends and family.


A
Angel M
6/17/2024
American Home Shield review
Very disgruntled client…….. I fell on hard times…… called and set up arrangements to get caught up…. Your customer service agreed…. All we in to pay…..EARLY…. And was told my contract has been cancelled…. I’ve been with AHS over 10 years….. never late…… they even reviewed documentation where I was told that once I paid it be reinstated…. Only to be told that since it was canceled it was nothing to be done but to restart a new contract. Poor customer service…… had I been told at the time I called in… this wouldn’t be so disturbing. I have never made a complaint about anything but this is very disturbing….. I have made payment arrangements with different company’s….. and the honor them…. As long as you keep your end of the bargain up….. and I did?


S
Suzanne M
2/8/2024
American Home Shield review
We just received a new rate for 2024 which is higher. Our service fee also went up. We'll be shopping around to compare prices. Last year I received lower rates on a new contract. I've never been able to log into that contract to update my credit card. For service I've had to call rather than order online. I need some help.


C
Chayse
1/12/2024
Select Home Warranty review
I have submitted 3 claims over 3 years for different items. All 3 have been DENIED and when you call for help it is an operator from outside of the country with limited English. The claims administrators look for verbiage in the technicians report to deny liability.


patriciacastaneda1982
6/21/2016
Select Home Warranty review
Select Home Warranty is great. Recently, we had an issue with our hot water heater. My husband contacted SHW and right away, a local plumber was giving us a call. We recommend SHW to our friends and continue our contract each year, Thanks.


Denise N
6/20/2016
Select Home Warranty review
We've only had one claim, which was when our toilet was not working correctly. I called Select Home Warranty and they sent someone over within the day. We were able to fix the problem and I've not had any issues since.


E
Ersie R
2/29/2016
American Home Shield review
Our hot water heater leaked and the contractor responded quickly and repaired the problem. He also recommended the Dry Wall Service that we would need to dry the walls surrounding the water heater. We were pleased with the time it took to restore everything to normal. The contractors were very polite, efficient and punctual. They did a marvelous job of cleaning up when they were finished.


N
Nahun H
2/18/2016
American Home Shield review
It was 20degres,was very cold my heather fan went out,I call Home shield,in 20min.i receive a call from a vendor in less of 2 Hrs.a Tech show up,he adjust the Fan to work until he pick up the new part,he return the next day first thing in the morning,and install the New a Fan,the Tech was very resourful,he was well,presented,left the area very clean on both times he work on my Unit.imwas very please,with the customer service,they understud my problem and act very fast,looking for a Contractor that was available .