American Home Shield Review
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4,137 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4137 Customer Comments & Reviews
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This company is a complete fraud. I have paid them thousands over the years for coverage for a 'home warranty.' This is a thing they offer, but do not actually provide. Today I opened a ticket for a washing machine which has steadily been growing louder and louder. After a 100.00 fee, in addition to all the fees they collect month after month, after month, it takes some days to get a contractor assigned and a 'tech' dispatched. Was this a tech? I don't think he was. I would call him an inspector, as he did absolutely nothing. Told me it is the transmission. Makes sense. Sounds like it. Go ahead and fix it. Oh, no. Must write a report and submit it to the 'warranty' company... Read More
We have used American Home Shield for several years and filed three claims. The first two were for a boiler furnace and both took over 5 days to complete the repair. We live in Michigan and it gets cold in January!!! The latest claim was to replace a hot water tank. There were over $800 in "uncovered charges" and took two weeks to replace. We will not be renewing this year. Buyer beware!!!!!
I have had the misfortune of having two claims with this company and it is a nightmare to get to do what they advertise they will do. They use every excuse they can to not pay claim and get customers to give up. They have enough hidden disclaimers in the contract that you need to pay an attorney to explain it to you and that that time you would probably come to the conclusion it would have been smarter to bank the premium they charge and pay for your own repairs. A one-star rating is too good for this company!!!
I put in a service request due to the kitchen faucet not working properly. They quickly charge you $100 for the service call. The plumber they sent out said the faucet needs to be replaced and not repairable. He asked for authorization, and they denied it. Their customer service reps apparently look for any possible way to deny coverage. No chance offered to appeal or for a second opinion. Customer service reps have zero listening skills. Incapable of understanding that the issue was with the faucet, not the water flow into the house. My recommendation is to avoid this company. Something as simple as a kitchen faucet that isn't working properly gets denied should be a big red flag to... Read More
Well, it has been 32 days, 5 visits, and 3 motors and my AC still isn't fixed. There's also now a giant 3x3' hole where my ceiling fell in due to the AC drip pan for the upstairs unit overfilling. AHS won't cover that as it is "secondary damage" despite the fact it was caused by the upstairs unit struggling to keep up with no downstairs unit for a month now in 90-degree weather. They also charged me a second service charge to have the tech look at the hole in the ceiling. Then told me it was not covered. After reporting them to the BBB they decided to refund the charge they conned me into as compensation. All bait and switch and they can translate the contract however they see fit. The... Read More
I placed a work order in June for my water heater, the technician with Stallion Plumbing did not do a full inspection on my water heater, they ordered a part for a flame sensor and left. After making several calls to see why our water heater was not repaired, or why they had not come back they returned one month later when we called again to report the water heater was leaking. Again you sent Stallion Plumbing out where he stated our expansion tank was bad, he noted a date on the expansion tank showing "Failed" yet this was not indicated with the first technician and now the claim is being denied due to secondary reasoning. Had this been inspected correctly in June we would not have had a... Read More
Awful, I put in a service request to have my AC look at because the thermostat went out and it stopped blowing out cool air. The unit started working again so I thought it was ok and canceled the request and the rep said that I should receive a refund in 7-10 days. the Unit went out again, so I called to put in a request for service, I ask the rep could the just keep the refund and send someone out to check the unit. She said no because the refund has already been initiated and I would have to pay another 125.00 to start a new claim. So, I did. They sent a tech out and he said that a fuse was blown in the air handler. He left his phone number and asked me to monitor it because he was sure... Read More
Awful. Created a service request to have my AC fixed. A month and four visits later and nothing has been done to fix my issue. It is currently summer in California. The inside of my home is over 100 degrees. Once the temperature exceeds 100 degrees the thermostat just reads "HI." They have no sense of urgency, nor do they seem to understand the severity of the issue. Customer service representatives are useless and provide no real resolutions. Worst insurance company I've ever dealt with. Completely unacceptable.
I have been an AHS customer for 8 to 10 years at least. Rarely need a repair and have never been late on a payment in all those years. Our AC went out and they sent a repairman on June 28th. We paid the $100 service fee they charge if you ever use their service. Our AC was not repaired correctly and went out again with the exact same issue on July 2nd. American Home Shield is making us pay the $100 service fee again because the AC broke 34 days after the original repair, and they adamantly told us they will not honor their repair if it is more than 30 days. Bad business folks. You really better hope the repairman gets it right the first time, because if it breaks even 1 day after the... Read More
DO NOT USE AHS.!!!!!!!After horrible customer service and different answers from different people, we are told we have to wait 3 weeks to get our HVAC looked at in over 90 degree heat and a house with temperatures of over 100 upstairs. This company is useless and wastes your time and money. They are rude and condescending with customers experiencing stressful situations. This is not the first time they have taken over a week to get someone to our home and couldn’t even resolve the issue. Go with another warranty company!!!!
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