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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,224 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4224 Customer Comments & Reviews

Loading Reviews ...
almacolis73
2/22/2025
If i can give zero rating to this company i will.The worst company i ever had.First of all they make you pay for the technician to go to your house and then just cover your appliance repair or replacement for the same amount.This company ia a SCAM!!!!


angietyndall1974
2/19/2025
Do not do business with this company. My furnace has went out a few times. They are terrible about getting any repair person out to you on anything. They deemed a washer not fixable and gave me 300 towards a new one. Furnace isn’t repairable and they want to give me 135.00. When I sat this plan up, the sales guy was so convincing. We will give you a comparable item at no cost to you, if it’s not fixable. That’s a lie. Also don’t tell you that it’s parts only policy. I have used 4 different warranty companies over the years and this by far is the worst one. So upsetting. I have been paying for this service for a year and not happy at all!!!! Save your money and go else where. I would give... Read More


Lynda H
2/17/2025
The company does not have BBB. And with these reviews how can you recommend them ???? Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews. Look around . They are making all these claim to repair or replace and they dont... I have all this hype but then when I want my dishwasher repair I wait. and wait and they have no service guy so I get my own. It needs a new motor.. They will give me $125 ( and my $75) because after you pay and sign they send you 27 pages with the tiniest print I have ever seen. no they dont care how old they are but the deal changes. they should be labelled as a scam and thrown out of CALIFORNIA for preying on the... Read More


deepankar.abrol
2/15/2025
This is the worst company to deal with. Please do not make a mistake to sign with them. They have repeatedly come up with excuses to neither service nor reimburse for the claims. At the time of signing up, the sales person assured he made a note about the premium policy and total aggregate limit, so claims would be approved to repair or replace the units. Every time you file anything, they refer to fine print and clauses what have a totally different amount for allowance and caps per item (10% of repair costs). Its sheer bait and switch and repenting signing with them for a 3 year coverage plan. CANCEL in the first 30 days if you have recently signed. Save your money and be extra cautious... Read More


chanold3979
1/16/2025
I AM WRITING THIS IN ALL CAPS BECAUSE OF MY ANGER WITH THIS COMPANY! THIS COMPANY IS A BIG SCAM DO NOT DO NOT USE THEM! THE CUSTOMER SERVICE IS HORRIBLE THEY DON'T RETURN PHONE CALLS WE HAD AN AIR CONDITIONER IN ARIZONA GO OUT JULY OF 2024 WHEN IT WAS 113° OUT THEIR RESPONSE TIME WAS AT LEAST 24 HOURS BEFORE EVEN GET A VOICE RESPONSE UNACCEPTABLE!! WE USED OUR OWN BUSINESS AND GOT IT FIXED THE NEXT DAY FOR JUST $250 AFTER 8 WEEKS THEY REIMBURSED US $155 THIS IS A TRAVESTY AND A SCAM DO NOT GET THIS INSURANCE THEY ARE NOT CUSTOMER SERVICE ORIENTED WHATSOEVER!!!


jstill3136
1/9/2025
From my experience with this company I would say don't waste your money. Called them on the gas range ,technician said had to order parts. After several months wait and when we called him he said they don't work on this brand, can't do anything. Refrigerator had a problem, technician couldn't repair it and they offered $200.00 towards replacement. Furnace and water heater had to be replaced. Water dripping and extinguishng pilot light not covered. Furnace checked by company we called, Home Depot, not good enough, as there representative didn't check it first. So our claims denied. Check the fine print on each item before spending your hard earned money. Because each item has a list... Read More


mrs_roma46
12/27/2024
Very customer friendly and informative. Got me most discounts and best deal for me.


stapleton23434
12/20/2024
So far so good the representative who called me was very attention to my request. She was professional as well as understanding and I truly appreciate that.


dotsimm
12/5/2024
I have made 3 claims and had good service with each call and response . I recommend Select Home Warranty


Boris S
11/29/2024
Be ware!!! Big scam! When you make a claim, the company can’t fix the problem. They want to replace the unit( dishwasher in my case) For a $1000 unit Select Home Warranty authorized only $100. I can’t believe they got my money!!! Stay away from this company or you will be sorry!!!



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