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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,217 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4217 Customer Comments & Reviews

Loading Reviews ...
stapleton23434
12/20/2024
So far so good the representative who called me was very attention to my request. She was professional as well as understanding and I truly appreciate that.

dotsimm
12/5/2024
I have made 3 claims and had good service with each call and response . I recommend Select Home Warranty

Boris S
11/29/2024
Be ware!!! Big scam! When you make a claim, the company can’t fix the problem. They want to replace the unit( dishwasher in my case) For a $1000 unit Select Home Warranty authorized only $100. I can’t believe they got my money!!! Stay away from this company or you will be sorry!!!

annedastone
9/13/2024
I have had nothing but positive communication with Select Home Warranty. Every person I have spoken to has been not only very polite but also very knowledgeable and polite. I have already recommended them to many friends and family.

Jes B
8/8/2024
We reached out on several occasions to utilize the policy we paid for. There were repeated delays. The company was never able to provide a technician to go out to our property. We were required to provide our own, which we did. When we contacted them with the information that the professional we paid to go out to review the appliances and the furnace and the HVAC system, we were asked for photographs, which we provided multiple times. We were then told that no one could help us because suddenly the appliances that this company was happy to take our money to insure were no longer covered. Or we were offered the absolutely ridiculous quote of $150.00 to replace a dishwasher. Despite... Read More

talpsjohnson
6/17/2024
I had them for a year and they were a MESS! They didn't have any contractors in Lake Havasu and I wasted a years contract for nothing. Absolute WORST CUSTOMER SERVICE EVER! I'm with a new company now that operates like it should and I'm grateful! AVOID SHW AT ALL COSTS!!!!!

mitzlow
6/12/2024
I had this insurance for over a year, and when my dishwasher that came in the trailer house I bought brand new in 1984 (I still live in this trailer house ) the dishwasher quit working right. (they don't make parts for it anymore) so they said they would only give me $120. 00 for the dishwasher. but I could only get the $125.00 when I proved that I bought a new dishwasher and had it installed. had to take a picture of it installed and also a copy showing I paid for the dishwasher. and I wait and no check 2 months go by still not check of course I was paying $35. 00 a month for this insurance. I finely told them to cancel the insurance and they said they would charge me... Read More

Jim A
5/29/2024
For the 2nd time SHW has denined our claim first to replace the Water Heater because of something that the contract stated about the Water Heater. So we ended up having to replace it at our Expense, then yesterday our Refrigerator broke and the repaiman said that it would cost $2,100 to replace all the parts that run the coolent and the pump. But once again becasue of the policy it doen't cover my refrigerator because of the manafactures installtion the contract once again doesn't cover and How am I suppose to know that? So now once again we have to buy a new Refrigerator because this company finds anyway in not paying for a replacement which we already ordered an new Refrigerator and NO... Read More

R
Ron B
5/20/2024
I want to cancel my Select Home Warranty. Who do I contact to make this happen? Do I need to send a letter or what? This has been the worst experience from any Home Warranty Company I have ever dealt with. You should be ashamed to call yourselves a real company. I would give you zero stars if that was possible. My policy is for extended years so I want to get my prorated return as soon as possible.

F
Frank M
3/6/2024
Claim was denied. because a hot water system was rusty! A system would have to be brand new to have even a little to no rust. Then it would be covered by the manufacturer, & I wouldn't need CHW.

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