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Agoda Hotels Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
92 Customer Comments & Reviews - see all comments
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Agoda, a subsidiary of the Priceline Group, is a Singapore based accommodation booking portal that offers rooms and flights worldwide. Its massive network of over 2 million properties is backed by countless user reviews. They were one of the earliest companies of their kind in Asia when they launched in 2005.
 
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How is Agoda rated?

Breakdown

4.4/5
Customer Experience
4.2/5
Search Options
4.4/5
Value
4.0/5
Additional Services

Overall Rating: 4.2 / 5 (Excellent)

Agoda is an excellent option for booking travel accommodations. The large number of properties they work with, as well as the multitude of filtering options, ensures that customers will be able to find exactly what they're looking for. Based in Singapore, Agoda naturally has a particularly extensive presence in the Asian market, but they do book lodgings worldwide. Aside from their good discounts, the company's exclusive "secret deals" program can give customers access to 20%-70% off on luxury rooms.

Agoda Customer Experience

Customer Experience - 4.4 / 5

Agoda offers a well-designed, streamlined user experience, with clear features for its customers. They provide 24/7 customer support services in 17 languages, which is particularly useful, as their policy states that all changes in reservations are handled directly through them, not via the hotel or accommodation of choice.

Payment Options

  • PayPal
  • Gift Cards
  • Mastercard
  • Visa
  • American Express
  • JCB

Customer Support

  • FAQs
  • 24/7 Support
  • Email
  • Phone
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
Unless specifically mentioned otherwise in the cancellation policy, Agoda does not charge a processing fee for cancellations. Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email. Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email. Any changes to your reservation must be made through Agoda and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Agoda Customer Support Specialists. We must be notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7).

Customer Reviews

Trust Pilot Rating
8.7 out of 10

Transparency

  • No Hidden Fees
  • Guest Reviews
  • Guest Rankings

Agoda Search Options

Search Options - 4.2 / 5

Aside from the more common search settings, (price, location, star rating, and popularity) Agoda also allows users to filter their results by payment option. Their list of possible amenities is unusually large and detailed, with options such as ironing facilities, terrace, private pool, and early check-in or late check-out. Finally, travelers can choose from a vast pool of property types, including private homes, ryokans, love hotels, and tents.

Amenities

  • Air Conditioning
  • Airport Shuttle
  • Heating / Fireplace
  • Kid Friendly
  • Parking
  • Satellite or Cable TV
  • Pool
  • Spa
  • Free Wifi or High-Speed Internet
  • On-Site Restaurant
  • Gym
  • Golfing
  • Complimentary Breakfast
  • Laundry Service
  • Pets Accepted
  • Smoking Allowed
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Type of Property

  • Home/Apartment
  • Hotel
  • Apart-Hotel
  • Villa
  • Hotel Resort
  • Hostel/BackPacker Accomodation

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Regional Specialization
Yes
Accessibility
In-room accessibility

Agoda Value

Value - 4.4 / 5

At first glance, agoda has a fairly standard suite of discounts for hotels and alternative accommodations, such as promo codes, time-sensitive offers, and mobile-exclusive deals. However, a simple tab next to their filtering options leads to "secret deals," which promise high-end accommodations at steep discounts. These properties prefer to remain anonymous online, so customers don't know their exact identities until they complete their booking. While this might make some customers wary, as the information regarding the accommodation is deliberately rare, agoda only makes "secret deals" with 3 or above star ratings and over 7 in review scores.
Discounts
Mobile-Exclusive Deals
Promo Codes
Price Match
Yes

Agoda Additional Services

Additional Services - 4 / 5

Agoda focuses primarily on booking lodgings for their customers, but they also offer flight reservations from their portal and their app, as well as taxis to and from the airport, powered by Rideways. Though the website doesn't offer experiences or tour bookings per se, users can filter their search results by proximity to nightlife, and restaurants.
Experiences
Nightlife
Flight Booking
Yes
Car Rental
No
Train or Bus Tickets
No

Company Profile

Full Name
Agoda Hotels
Company Website
https://www.agoda.com
Headquarters
30 Cecil Street Prudential Tower #19-08, Singapore, 04971
Mailing Address
30 Cecil Street Prudential Tower #19-08, Singapore, 04971

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92 Customer Comments & Reviews

Loading Reviews ...
S
Stevie M
11/8/2018
If I could give this company negative stars, I would. Their customer service and business practices are the absolute worst. Do not trust this service. I reserved a hotel in New York City online through Agoda. I received an email saying I would receive an emailed confirmation of booking in 10 minutes. I did not. In fact, I never received a confirmation email confirming the booking (yes, I checked "spam drain' to be sure). However, Agoda DID charge my credit card for the hotel booking, more than 700.00 US. I emailed them several times (I could find no phone number to call) and got a automatic email saying they'd get back to me right away. They did not. My hotel booking was for the next... Read More

Alice R
10/22/2018
DO NOT USE With Agoda I've experienced the worst customer service ever. I booked an hotel through them and after few hours they informed me that it was fully booked. They offered an alternative accomodation but they never followed up. I was left waiting for their emails to receive instructions about the method of payment and info about the new accomodation. I got three replies, all of them from a different customer service agent with no clue about what was going on. Ten days before my departure I had no accomodation, I had to book a new one with very limited choice left especially in term of price. Thankfully my payment had to be taken 48 hours before the arrival. I would not trust them... Read More

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